We are currently recruiting for a Dynamics 365 Dev Lead to join our IT team in London on a 24 month contract.

Role and responsibilities

• Work with stakeholders, colleagues and suppliers to manage the Dynamics 365 offering
• Lead a team of Dynamics 365 functional consultants and developers in designing, developing, testing, and deploying custom solutions and integrations within the D365 platform.
• Collaborate with functional consultants and business stakeholders to understand requirements and translate them into technical designs.
• Architect scalable and maintainable solutions using best practices in Dynamics 365 development, including customizations, extensions, and integrations.
• Provide technical guidance, code reviews, and mentorship to team members, ensuring high-quality deliverables and adherence to coding standards.
• Manage product backlog, development tasks, timelines, and resources effectively to deliver projects on schedule and within budget.
• Provide ongoing maintenance and support for Dynamics 365 applications, including troubleshooting and issue resolution.
• Provide technical know-how as the firm-wide subject matter expert.
• Promote, develop and improve the following Dynamics 365 offerings:
  • Microsoft Dynamics Customer Service solution for our Business Services department.  This is used as a request management and resource scheduling (currently in pilot).
  • Microsoft Dynamics Sales Enterprise solution for our firmwide CRM tool (currently in development phase).
  • Microsoft Dynamics Sales Enterprise solution for one part of our business to manage their leads and opportunities.  This will likely be consumed by the firmwide CRM. (currently live).

Knowledge & Experience

• Proven experience as a Dynamics 365 Developer or Technical Lead, with hands-on development experience in Dynamics 365 CE/CRM.
• Strong proficiency in C#, .NET, JavaScript, TypeScript, Liquid and other relevant programming languages for Dynamics 365 development.
• Experience with Azure services, Power Platform (Power Apps, Power Automate, Power Pages), and DevOps practices for continuous integration and deployment.
• Extensive experience in designing, deploying and migrating to CRM solutions in a global organisation.
• Mastery of designing and deploying Microsoft Dynamics 365 solutions, their capabilities, customization, and configuration options.
• Proven experience in the customisation and configuration of Dynamics 365 solutions including integration with external systems using APIs, Azure services, and middleware.
• Worked using agile development methodologies and DevOps practices.
• Experience in version control systems (e.g., Git) and CI/CD pipelines for software delivery.
• Interest in emerging IT trends and technologies.
• Can work effectively in a dynamic, fast-moving environment
• Have a proactive attitude to self-improvement and working as a team
• Ability to lead and mentor a team of developers, conduct code reviews, and drive technical excellence.
• Excellent problem-solving skills and ability to troubleshoot complex technical issues in Dynamics 365 solutions.
• Hands-on professional experience of working in a global enterprise across time zones with an appreciation of diverse cultural backgrounds.
• Excellent communication and stakeholder management skills.
• Ability to analyse complex business processes and translate them into functional specifications.
• Experience with system integration, data migration, and testing methodologies.

You will stand out if you have the following

• Experience with Universal Resource Scheduling capability of Microsoft Dynamics Customer Service.
• Experience with IntroHive contact mapping solution.
• Experience with Peppermint's Client Engagement CRM solution for Dynamics.

Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required.

We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic.

We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing an onsite gym, wellbeing centre and GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, season ticket loans and online discounts and lifestyle management services.

Additional information - External

A&O Shearman is a new global industry-leading law firm, with 47 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world’s most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future.

We offer exceptional opportunities for our people; opportunities to work for the world’s leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients.

Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to diversity, equity and inclusion and we provide support and ways of working that help you optimise your wellbeing.

What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.