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Dynamics 365 Functional Consultant (24 month contract)

A&O Shearman
London (Central), London (Greater)
Closing date
23 Aug 2024

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Vacancy Type
Contract Type
Experience Level
Senior Manager, Manager
Role Classification
Other Professional

Job Details

Job description

We are currently recruiting for a Dynamics 356 Functional Consultant to join our IT team in London on a 24 month contract.

Role and responsibilities

  • Ability to work with internal stakeholders to translate Business and Technical requirements into functional applications and features to provide to the relevant internal teams and third parties involved.
  • Work with the relevant teams and third parties to formulate working proof of concepts for the proposed solutions and assist with any integration with any test systems to help prove the solution meets the customer’s needs.
  • Gain a working knowledge of the current data structure within the incumbent CRM solution and its relying systems to support the suppliers understand and proposed migration plan and design.
  • Quality Assure the proposals made by the third party(s) in terms of their design and migration approach.
  • Configure and customize Dynamics 365 modules such as Sales, or Customer Service (including resource scheduling) to meet specific business needs.
  • Conduct user training and support to ensure successful adoption of Dynamics 365 across the organization.
  • Participate in system testing, data migration, and deployment activities.
  • Provide ongoing maintenance and support for Dynamics 365 applications, including troubleshooting and issue resolution.
  • Promote, develop and improve the following Dynamics 365 offerings:
  • Microsoft Dynamics Customer Service solution for our Business Services department.  This is used as a request management and resource scheduling (currently in pilot).
  • Microsoft Dynamics Sales Enterprise solution for our firmwide CRM tool (currently in development phase).
  • Microsoft Dynamics Sales Enterprise solution for one part of our business to manage their leads and opportunities.  This will likely be consumed by the firmwide CRM. (currently live).

Knowledge & Experience

  • Proven experience as a Dynamics 365 Functional Consultant or similar role within the legal or professional services industry.
  • Experience of working with CRM within the legal industry including understanding the importance of Pitch Management and Client Relationship Management.
  • Attention to detail and willingness to take ownership of technical aspects for project delivery.
  • Excellent verbal and written communication skills with ability to convey complex technical information to both technical and non-technical stakeholders
  • Highly motivated self-starter, who will undertake all activities to the highest professional standards.
  • Hands-on professional experience of working in a global enterprise across time zones with an appreciation of diverse cultural backgrounds.
  • Ability to work effectively independently or as part of a team
  • Ability to analyse complex business processes and translate them into functional specifications.
  • Experience with system integration, data migration, and testing methodologies.
  • The candidate should have extensive experience in designing, deploying and migrating to CRM solutions in a global organisation.
  • Experience of migrating legacy CRM data to the Microsoft Dynamics 365 platform.
  • Interest in emerging IT trends and technologies.

You will stand out if you have the following

  • Experience with Universal Resource Scheduling capability of Microsoft Dynamics Customer Service.
  • Experience with IntroHive contact mapping solution.
  • Experience with Peppermint's Client Engagement CRM solution for Dynamics.

Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required.

We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic.

We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing an onsite gym, wellbeing centre and GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, season ticket loans and online discounts and lifestyle management services.

Additional information - External

A&O Shearman is a new global industry-leading law firm, with 47 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world’s most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future.

We offer exceptional opportunities for our people; opportunities to work for the world’s leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients.

Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to diversity, equity and inclusion and we provide support and ways of working that help you optimise your wellbeing.

What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.


A&O Shearman is global industry-leading law firm with 48 offices in 29 countries. We are a partner and trusted advisor to some of the world’s most sophisticated companies, governments and financial institutions. With the combined strengths of our legacy firms, Allen & Overy and Shearman & Sterling, we offer unmatched global breadth and depth, a forward-thinking perspective on the future and a one-firm culture of excellence to achieve unparallelled outcomes  for our clients and for each other.

We're at the start of an exciting journey, and this offers exceptional opportunities for our people. Whether you're helping clients solve their most complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel - whether you’re starting out, or taking the next step in your career.

We work to attract and retain the very best people – and we support them to build their future with us. As part of our high-performance culture, we have high expectations of one another in everything we do. We foster a working environment based on collaboration and mutual respect, where everyone is trusted to do their very best work in the way they see fit, to a standard we all share.

With us, you will constantly be learning and growing. We invest in you by offering exceptional professional and personal development – providing training, mentoring and practical support. And we nurture an environment and ways of working that promote positive wellbeing.

We have a powerful commitment to diversity, equity and inclusion. Your unique perspective, attributes and experiences are valued here and we invite you to bring your whole self to work.

What truly defines a career with us? We recruit the best, we ask for the best of you, and we support you to achieve your potential. And together we excel.

Company info
+44 (0) 20 3088 0000
One Bishops Square
E1 6AD
United Kingdom

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