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General Office Team Leader

Trowers & Hamlins
Exeter, Devon
Closing date
28 May 2024

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Vacancy Type
Other specialist roles, Facilities Management
Contract Type
Experience Level
Senior Manager, Manager
Role Classification
Other Professional

Job Details

Trowers & Hamlins is a City-led, international and national law firm with over 170 partners and 1000 staff. With offices across the UK, Middle East and Far East.  Our global footprint is further enhanced by our strategic partnership with Interlaw which works to facilitate our management of multi-jurisdictional matters.  We have leading practices in Corporate, Litigation, Tax, Banking and Finance, Real Estate and Private Wealth. 

We've always been proud of our natural commitment to equity, diversity and inclusion and value the variety of our partnership.  We are different and we believe it is our people that make us unique. We expect and respect that you and your talents are too. Our strategic direction is shaped by a desire to grow our business in a way that is responsible and sustainable and has the principles of ESG at its core, guiding the way we operate firmwide.

Where you'll work

We are recruiting for a full time General Office Team Leader to support our Operations department in Exeter. The role will be responsible for service delivery to the business of internal Operational services ie Post, Print, management of housekeeping services in The Senate, Exeter.   Supervision of a team of Workplace Assistants whose duties will include processing and delivery of all incoming post and delivery items and outgoing post and couriers, providing an excellent reprographic service to internal clients and managing stationery and housekeeping services.

What you'll be doing

Team Leader:

  • Responsibility of managing and training General Office Assistants to deliver workplace services as set out below.
  • Ongoing overview of the incoming requests using Team task management systems eg Centralised Inbox and BIGHAND Now.
  • Review of workloads and adjusting resource allocation to meet business needs.
  • Promotion of best practice and change management.
  • Arranging shift patterns to suit business needs
  • Ongoing review and maintenance of written team procedures.
  • Checking and approval of invoices and allocation to correct budget codes
  • Facilities and maintenance requests coordination
  • Responsibility for stocking catering supplies in staff kitchens
  • Ensure use of appropriate Firm equipment and software for high volume scanning and printing requests e.g. DocBuster and Fiery software.
  • Liaising with FoH team to provide ad-hoc Reception cover and support


  • Manage incoming requests using team task management systems e.g. centralised Inbox and BIGHAND Now. 
  • Manage / record workloads
  • Communicate receipt of requests, actions and clarify instructions and deadlines as appropriate
  • Assistance to Office Manager with Starters and Leavers processing
  • Monitor the floors / work environment for good housekeeping
  • Deliver stationery, ensure office stationery / print hubs are stocked, clean and tidy
  • Assisting with preparation and execution of internal and external office moves
  • Delivery of bulk goods throughout the building
  • Assisting with meeting room set up for large events
  • Providing cover on FoH if required
  • Liaise with 3rd party providers e.g. Courier companies
  • Assisting with the administration of file archiving and retrieval service
  • Liaise with Finance regarding paying in cheques received locally
  • Ensuing staff kitchens are stocked with catering supplies
  • General Maintenance tasks as requested

Post and Print:

  • Daily receiving, sorting, processing and distribution of all deliveries, Royal Mail, DX, Courier and by hand. 
  • Use department systems to scan and distribute post electronically and receive instructions on handing of originals.
  • Managing Private, Finance and unreferenced mail appropriately
  • Collection and preparation of outgoing post and deliveries
  • Ensuring deadlines are met for sending special delivery mail
  • Organising couriers
  • Communication to requestors with tracking details for special delivery post and outgoing couriers.
  • Record and upload of client and department charges to cost recovery system
  • Responsible for delivering "by hand" packages locally as appropriate
  • Undertaking large volume scanning, photocopying and printing requests in-house
  • Document printing, scanning, copying and finishing
  • Firstline management of basic Printer Maintenance and liaison with IS and 3rd party providers to troubleshoot equipment / software issues.
  • Resize and print spreadsheets upon request.
  • Download documents from iManage, other T&H systems or datarooms to print as requested. 
  • Producing and engrossing documents.

What you will need

  • Ability to prioritise work effectively and meet deadlines
  • Good communication skills both oral and written
  • Understanding of privacy and confidentiality
  • A strong team player
  • Ability to use initiative
  • A positive and proactive attitude
  • Flexibility and commitment
  • An ability to operate autonomously and/or with minimum supervision
  • Drive and enthusiasm
  • A willingness to learn
  • A self-starter
  • Excellent attention to detail with a methodical and logical approach
  • Common sense
  • Good humour
  • Polite and professional manner

Experience and qualifications:

  • Relevant experience or working in the Operations team in a similar professional environment
  • Organised and self-motivated
  • Reliable
  • Knowledge of Microsoft Outlook, Word and Excel
  • Ability to use PC based departmental systems effectively

Trowers & Hamlins is an equal opportunities employer and values equity, diversity and inclusion. All applications will be considered on merit and the applicant's suitability to meet the requirements of the role and will be treated equally irrespective of Ethnicity, Gender (including Trans and non-binary) Race, Disability, Religion and sexual orientation.

If you require any further information on any of our vacancies or would like to discuss any adjustments or additional support that you might need either during the recruitment process or after the offer stage, please feel free to contact our recruitment team on

As part of our firm recruitment policy our candidates are subject to employment screening background checks. These checks include personal details, education and employment history, professional qualifications and credit and criminal checks as appropriate.


Trowers & Hamlins is a City-led, international and national law firm with over 130 partners and 830 staff located across the UK, Middle East and Far East, we provide a full-service integrated offering.

Our clients operate in diverse industry sectors such as construction, transport and infrastructure, banking and financial services, distribution and logistics, education and health, hotels and leisure, defence, engineering and surveying, charities, retail and energy and natural resources. We also act for many high net worth individuals.

We are different and we believe it is our people that make us unique. We expect and respect that you and your talents are too. The truth is we don't prescribe who you are or how you ought to be. It's what you can do that interests us most.

While the work on offer is rewarding and often complex, the qualities we look for are simple. The ability to get on with people from all walks of life, for example. To talk and to listen. To develop the sorts of relationships that mean you win the friendship and loyalty of clients and colleagues alike. In short, to connect. These are the characteristics our people all have in common. They are vital, as is the drive and imagination to use your unique talents to the full. We will help you in this. In fact, we will support you in every way we can.

Company info
+44 (0)20 7423 8000
3 Bunhill Row

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