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IT Apprentice

Employer
Womble Bond Dickinson
Location
Plymouth, Devon
Salary
Competitive
Closing date
14 Jul 2024

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Vacancy Type
Trainees & Graduate Positions, Other Graduate Positions, IT
Contract Type
Permanent
Experience Level
Admin
Role Classification
Other Professional

Job Details

We currently have an exciting opportunity for an IT Apprentice to join our IT Service Desk team based in our Plymouth office.

Introducing the IT team

First-class IT systems are absolutely key to the success of any business in today's commercial world and the legal sector is no exception. Our IT team have worked exceptionally hard to enable our business to adapt fully to the virtual/hybrid working world and we're very lucky to have such a great team. Womble Bond Dickinson prides itself on being at the forefront of technological advancements within the legal profession, something we've become so well known for. To remain competitive in our markets, and to continue supporting our growth strategies, our team of dedicated IT professionals have a key role to play, ensuring the integrity of the IT infrastructure, development of new systems and excellent support to all of our employees, and clients.

So what's the Service Desk?

Our Service Desk team are the people we phone or email when we first discover we have an IT problem. They're always so helpful, patient and good at problem solving. It may be re-setting a password, resolving access issues, unlocking a document through to arranging for new equipment or resolving a complex workflow issue.

What will you be doing?

Our IT apprenticeship offers you the opportunity to gain a formal IT qualification (Information Communication Technician Level 3) as well as receiving paid on-the-job training. You'll be supported by Andy, our Service Desk Supervisor, and Alan, our Service Desk Analyst will mentor you through your journey with us. 

By supporting the Service Desk team you will learn IT principles and practices, develop first class customer service skills and build effective relationships with people across the firm. You'll also log requests, help with any office moves, assist with the initial set up of new user accounts and equipment and help with new software upgrades.

This list is by no means exhaustive so you'll have lots to get your teeth stuck in too. Most importantly you'll participate in the wider IT team supporting the business.

There will also be the opportunity to travel to other UK offices when safe to do so – getting to know the wider IT Team and firm, supporting other offices during rollouts and holiday cover for the level 2 team.

What are we looking for?

Whilst experience isn't essential, what is important to us is enthusiasm and a willingness to learn. Although, to be successful in this role you'll need as a minimum – strong IT skills, the ability to work well within a team and a demonstrated passion or interest in IT shown by something that you do or have done.

What makes it great to work here?

We continually work hard to create an open culture that sets us apart from other firms. Our culture gives us much more of a human feel, emphasising that we're more than just suits!

As signatories to the Mindful Business Charter, it's important to us that our people are able to maintain healthy and happy lives, both in and out of work. We have a number of resources and initiatives designed to support health and wellbeing and we're very happy to talk flexible working, full-time or part-time working patterns.

Through our DEI initiatives we create an environment in which difference is valued. We have an Diversity, Equity and Inclusion Group, led by our Board Sponsor, which works with our colleague networks (we currently have firm supported networks for race, ethnicity, and cultural heritage, LGBTQ+, disabilities, families, and women's career development and we're in constant dialogue with our people about how we expand our networks to better support everybody). Find out more about ED&I at WBD here. We encourage applicants from all social backgrounds, ethnicities, disabilities, gender identities and sexual orientations.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long term condition and need us to make any adjustments to give you the best possible recruitment process, please let us know by contacting the recruiter on the right hand side of this page. Please also let us know if you need this job advert or the application form in a different format.

We will offer an interview to candidates with a disability or long-term condition who meet the minimum criteria for this role. You can opt into this scheme within the application form. Your response to this question is only used for this purpose, is only visible to the recruitment team and is not used for data monitoring. 

We are an in-house recruitment team and will always aim to fill our roles directly in the first instance. If you're an agency, please click here for ways that you can work with us.

Company

Womble Bond Dickinson is a full-service transatlantic law firm, created on 1 November 2017 through the combination of UK firm Bond Dickinson and US firm Womble Carlyle.

A Top 100 law firm globally and Top 20 law firm in the UK, Womble Bond Dickinson has more than 420 partners and 1,000 lawyers based across 16 US cities and eight UK cities including a significant presence in London. The firm's reach also extends to Europe where it has strategic partnerships with other law firms in Germany and France. 

In the UK, Womble Bond Dickinson advises in excess of 40 FTSE 350 companies, many of the largest businesses in the country, government organisations and wealthy individuals. With a focus on eleven key sectors (Energy & Natural Resources; Financial Institutions; Healthcare;  Insurance, Manufacturing;  Real Estate; Retail and Consumer; Transport, Logistics & Infrastructure; Pharmaceuticals, Biotechnology & Life Sciences; Technology and Private Wealth) the firm’s experience allows it to build strong relationships and deliver an excellent service to clients.

Company info
Website
Telephone
+44 (0) 845 415 0000

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