About Ashurst

Ashurst is a leading progressive global law firm with a rich history spanning more than 200 years. We are proud of our history and are future-focused, having expanded into new technologies through our NewLaw division, Ashurst Advance, and our consulting arm. Our in-depth understanding of our clients and commitment to providing excellent standards of service have seen us become a trusted adviser to local and global corporates, financial institutions and governments in all areas of commercial law. To find out more please visit www.ashurst.com.

Department/Role overview

Ashurst Service Central (ASC) supports the firm to deliver smart and scalable business services. An experienced team of problem solvers and service professionals are designing a "one stop shop" for essential services across the employee and client lifecycles.

The aim is to create a business service engine which will support our progressive law firm. Since 2020, ASC has a team over 100 service professionals operating primarily out of Brisbane and Glasgow responsible for delivering a joined-up user experience across a number of essential services.

Within the ASC People Team we focus on delivering smart and effective People processes ensuring a great employee experience; supporting our People & Culture Function whilst administering the employee lifecycle events.

The ASC People Assistant role sits within the ASC People Team which processes all employee life cycle events and provides HR/Learning & Organisational Development/Graduate recruitment administrative support.

Main responsibilities

• Data entry and updating the firms core HR L&OD systems and notifying changes to other service groups.
• Resolving & processing first tier employee and Partner enquiries via the HR ticketing system to ensure accurate recording and reporting.
• Providing administration support to the ASC People Coordinators and Advisors.
• Develop strong working relationships with key stakeholders in Ashurst Service Central, People & Culture, Payroll, HRIS.
• Act as a role model of the firm's values.
• Risk and Control: Ensure that all activities and duties are carried out in full compliance with our regulatory requirements and internal policies.

Essential skills and experience

• General administration experience.
• Customer focused.
• Excellent attention to detail.
• Great communicator with a proactive approach.
• Strong relationship building skills.
• Experience in problem solving queries through to a satisfactory conclusion.
• Proven experience in delivering within a fast paced environment.
• Collaborative team player, able to work as part of a virtual service delivery team.
• Experience working with ambiguity.
• Intermediate skills in Microsoft Word and Excel.

Desired skills and experience

• Working experience within a professional services or corporate environment.
• Experience working with systems e.g. HR database.

Background checks

In order to comply with regulatory and client requirements, Ashurst will undertake appropriate vetting of staff. When applicants accept a job offer, Ashurst, alongside a specialist provider, will undertake professional verification and background checks. These checks are only undertaken with consent, and in accordance with our legal and regulatory obligations.