The role

The Concur Development Analyst will be responsible for a number of the day-to-day administration and system related processes for the organization’s Concur Expense and Invoice System. This position will undertake and handle functional, administrative and technical support aspects of the Concur system, as well as assist the Concur Team with special projects and country implentations. 

MAIN DUTIES AND RESPONSIBILITIES

• Demonstrate technical and functional knowledge of the Concur Expense and Invoice system to perform administrator tasks, which require an advanced understanding of the Concur Expense and Invoice system. Knowledge of Cognos Reporting would be advantageous but not essential. This includes tasks such as, configuration of audit rules, general ledger account changes, system extracts and file import monitoring, expense type creations, delegation assignments, etc.
• Providing best practice advice to systems users including teams within the global service centre
• Investigation of systems issues and testing fixes provided in liaison with Concur Support the IT department and other SAP support Teams
• Liaising with the third-party systems suppliers to register issues via Contact Portal and be able to demonstrate Incident and Problem Management and root cause analysis
• General administration of finance systems and to maintain an in-depth knowledge of SAP applications and providing expert advice regarding their application whilst following best practice
• Investigate and troubleshoot problems in systems, processes and services. Assists with the implementation of agreed remedies and preventative measures
• Able to assist with identifying trends in recurring incidents and take part in providing suitable long-term solutions (‘problem’ management)
• Help team with the performance of regular health checks as well as recommend and execute required remedial actions in achieving a stable and working closely with departments to understand business processes, uncovering areas for improvements, and implementing solutions
• Support a demanding global user-base receiving new functionality in an agile environment with a sharp focus on the timely management of customers and stakeholders
• Advise, guide, train and provide direction to company employees regarding system usage/functionality. As well as, assist with developing training materials, etc., for end users
• Run detailed analysis reports and queries within the Concur Cognos Reporting Tool..
• Able to create, modify and implement test scripts and training materials related to Concur system enhancements, customizations or new module implementations as required
• Able to demonstrate project skills and meet all milestones and timelines. Handles individual deliverables with minimal supervision/guidance and coordinate with others as necessary

ABOUT YOU

• Excellent customer service skills with proven track record in this sector
• An analytical approach and actively enjoys problem solving
• Ability to learn quickly with a thorough and precise attitude to work
• Competence and confidence in the use of IT applications
• Excellent verbal and written communication skills
• Be motivated and able to work as part of a team with a minimum of supervision.
• Good organisational skills, including the ability to prioritise one’s workload whilst maintaining a flexible working approach
• Takes ownership of problems to accelerate a resolution
• Having some knowledge of ERP preferably AP S/4 HANA system as a user or Finance user
• Understanding of Accounts Payables, Invoice Management (Concur) Expense management solution(Concur) and legal billing processes 
• Some experience with Microsoft SQL Databases, IT Group Policies, Citrix Desktops, ServiceNow
• Knowledge of functionalities of master data, contract and processing, pricing, billing, and integration to other applications

ABOUT US
DLA Piper is a global law firm with lawyers and business service professionals located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific. Our global reach ensures that we can help businesses with their legal needs anywhere in the world. We strive to be the leading global business law firm by delivering quality, service excellence and value to our clients and offering practical and innovative legal solutions to help them succeed. Our clients range from multinational, Global 1000, and Fortune 500 enterprises to emerging companies developing industry-leading technologies, as well as government and public sector bodies.

OUR VALUES
In everything we do connected with our People, our Clients and our Communities, we live by these values:

• Be Supportive – we are compassionate and inclusive, valuing diversity and acting thoughtfully
• Be Collaborative – we are proactive, passionate team players investing in our relationships
• Be Bold – we are fearless and inquisitive, challenging ourselves to think big and find creative new solutions
• Be Exceptional – we are strategic and driven, exceeding standards and expectations

DIVERSITY AND INCLUSION
At DLA Piper, diversity and inclusion underpins how we live our values and everything we do. We believe that everyone has a voice, and that everyone’s voice counts. We know that the rich diversity across our firm makes us stronger, more innovative and creative, which helps us to better serve our clients and communities. We are committed to providing an inclusive working environment and culture across our global firm, where everyone can bring their authentic self to work.

Diversity of perspective, thought, background and culture combine to make us the leading global law firm; that’s why we actively seek to build balanced teams. We welcome the unique contribution that you will bring to our firm and actively encourage applications from all talented people – however your talent is packaged, whatever your background or circumstance and regardless of how you identify.

HYBRID WORKING
We recognise that people have responsibilities and interests outside of their career and that as a business, we all benefit from working flexibly. That’s why we are open to discussing with candidates the different ways in which we are able to support requests for agile working arrangements.

PRE-ENGAGEMENT SCREENING
In the event that we make an offer to you, and where local legislation permits and where relevant, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and work-related references.