Firm Summary

White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.

With lawyers operating from more than 40 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world’s key financial markets and our strengths in handling complex cross-border work.

It’s not just about our global network of offices; it’s the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It’s one of the reasons we attract and retain cross-border work. And why we attract a diverse group of people.

Our lawyers are globally minded, enterprising, collaborative and committed to excellence. Diversity is a core value of our Firm and it has been recognized with numerous awards and top rankings around the world. Our people represent 90 nationalities and speak 80 languages.

Position Summary

White & Case needs a tech-savvy eBilling Coordinator; an individual who, as part of our global team sitting in our London office, will facilitate the successful submission of electronic bills through firm and client. The eBilling Coordinator, is expected to apply stellar organizational and communication skills with a positive, can-do attitude.

The successful eBilling Coordinator candidate will have familiarity with all LEDES formats, a demonstrated ability to test, troubleshoot, and resolve issues with submissions to multiple client vendor applications as well as eBillingHub. They will possess the ability to communicate solutions for any issues simply and clearly to colleagues at all organizational levels of the firm. Excellent organizational and project management skills are required to manage workflow, prioritize effectively across diverse projects and daily tasks, and handle multiple, and perhaps, competing deadlines. Ability to work well in a global team environment with a focus on superior customer service is compulsory.

Our Finance Team

The Global Finance team is led by the Firm's CFO, Steve Wrede, and is made up of approximately 280 team members around the world. Committed to our 2025 strategy for profitable growth, our core functions include billing and collecting Firm invoices, statutory accounting for the Firm and for individual offices, creating and distributing management reports, processing payments to vendors or reimbursements to employees and managing for our people. Together, we work seamlessly across our network of offices and countries where we operate. Ours is a multicultural, diverse and supportive team, where everyone’s contribution is welcome and where we share a mutual ambition to achieve our goals and take the Firm from strength to strength.

Duties and Accountabilities

• Collaborate with Billing Coordinators and Revenue Controllers in multiple regions to ensure smooth submission of their eBills.
• Advise when necessary, on accurate preparation of bills in accordance with clients’ outside counsel guidelines.
• Work closely with the eBilling Supervisor and other eBilling team members to develop and streamline eBilling processes and procedures to increase efficiency, effectiveness, and quality of eBilling operations.
• Maintain documentation of all procedures and processes.
• Review and submit timekeeper rates and other critical data for eBilling clients prior to submission.
• Troubleshoot issues with Legal Electronic Data Exchange Standard (LEDES) formats and eBillingHub configurations.
• Monitor invoice rejections to proactively identify issues and work with Billing/Revenue staff to address rejections, client deductions, and other issues.
• Help Billing Coordinators to prepare appeals for rejected invoices and troubleshoot to resolve all issues.
• Complete special projects and ad hoc projects and requests from eBilling Supervisor and/or Manager.
• Promote effective work practices, work as a team member, and show respect for co-workers.

Knowledge

• Thorough understanding of billing processes, procedures, and best practices.
• Strong communication skills, able to interact at all levels.
• Exceptional attention to detail.
• Excellent problem-solving skills and follow through.
• Ability to organize workflow and use time efficiently.
• Ability to anticipate work needs, take initiative, and follow through with minimal direction.
• Self-motivation, determination, interpersonal skills, and resolve.
• Intermediary knowledge of MS Excel and Word.
• Knowledge of 3e preferred.
• Familiarity with many eBilling vendors.

Location and Reporting

• This role will be based in the London office and report to our London eBilling Supervisor
• This is a hybrid in-office/remote role based in our London office, with 3 days in the office and standard hours of 9:30 – 18:00
• We offer high-quality work, a competitive salary & benefits package, and an opportunity to be part of a truly global organization

Equal Opportunities

White & Case seeks to create a diverse and inclusive workplace. It is our Firm’s policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.

If you require assistance or accommodation to participate in our application or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you.

The Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.

1The above is a general description of the essential duties aspsociated with this position and does not represent an exhaustive or comprehensive list of all duties.