We currently have an exciting opportunity for an IT Apprentice to join our Level 2 support team based in our Newcastle office.
Introducing the IT team
First-class IT systems are absolutely key to the success of any business in today's commercial world and the legal sector is no exception. Our IT team have worked exceptionally hard to enable our business to adapt fully to the virtual working world and we're very lucky to have such a great team. Womble Bond Dickinson prides itself on being at the forefront of technological advancements within the legal profession, something we've become so well known for. To remain competitive in our markets, and to continue supporting our growth strategies, our team of dedicated IT professionals have a key role to play, ensuring the integrity of the IT infrastructure, development of new systems and excellent support to all of our employees, and clients.
What will you be doing?
Our IT apprenticeship offers you the opportunity to gain a formal IT qualification (Information Communication Technician Level 3) as well as receiving paid on-the-job training, you'll be supported by Louis, our Level 2 Team Leader, who will mentor you through your journey alongside Andy Milburn, our Service Desk Supervisor and the wider local level 2 support team. You'll also have protected study time to enable you to put the academics and practical work experience together.
You'll work as part of our national team of Level 2 Analysts reporting to Louis. The team have an impressive ambitious list of project work that you'll be able to support with during your apprenticeship with us – from new software roll outs, print fleets, mobile devices and desktop builds, through to office moves and migrations. As well as project work, you'll also be providing hands on system and application support as well as general IT service to all of our people. The role is varied, and you may find yourself assisting setting up a new lawyer who has just joined the firm, helping to set up the technical equipment for the events team, or assisting a client with setting up their equipment and perhaps replacing the keyboard of someone who has spilt their tea again!
This list is by no means exhaustive so you'll have lots to get your teeth stuck in too. Most importantly you'll participate in the wider IT team supporting the business and complete your Level 3 apprenticeship.
What are we looking for?
We're not looking for your to be the finished article, we're here to support your learning and so we're looking for you to have a genuine interest in IT. Patience will be needed for the undemanding tasks like changing toners or replacing accessories, but will be rewarded heartily when sorting out significant issues or niggly bugs for people. As a key member of the wider Level 2 team you'll also assist with remote incident resolution across our other offices using appropriate mediums.
We have a Service Desk who deal with first line queries (based in Plymouth) and they need to be able to escalate queries to you. The services team as a whole, which includes the Service Desk, Level 2 support and IT Training work very closely together to deliver the best possible first time fix rate and endeavour to make the end to end support process seamless to our users so communication and the ability to build relationships quickly is key.
What makes it great to work here?
We continually work hard to create an open culture that sets us apart from other firms. Our culture gives us much more of a human feel, emphasising that we're more than just suits!
As signatories to the Mindful Business Charter, it's important to us that our people are able to maintain healthy and happy lives, both in and out of work. We have a number of resources and initiatives designed to support health and wellbeing and we're very happy to talk flexible working, full-time or part-time working patterns.
Through our DEI initiatives we create an environment in which difference is valued. We have an Diversity, Equity and Inclusion Group, led by our Board Sponsor, which works with our colleague networks (we currently have firm supported networks for race, ethnicity, and cultural heritage, LGBTQ+, disabilities, families, and women's career development and we're in constant dialogue with our people about how we expand our networks to better support everybody). Find out more about ED&I at WBD here. We encourage applicants from all social backgrounds, ethnicities, disabilities, gender identities and sexual orientations.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long term condition and need us to make any adjustments to give you the best possible recruitment process, please let us know by contacting the recruiter on the right hand side of this page.
We are an in-house recruitment team and will always aim to fill our roles directly in the first instance. If you're an agency, please click here for ways that you can work with us.