About Ashurst:

Ashurst is a leading progressive global law firm with a rich history spanning more than 200 years. We are proud of our history and are future-focused, having expanded into new technologies through our NewLaw division, Ashurst Advance, and our consulting arm. Our in-depth understanding of our clients and commitment to providing excellent standards of service have seen us become a trusted adviser to local and global corporates, financial institutions and governments in all areas of commercial law. To find out more please visit www.ashurst.com

Department/Role overview:

Ashurst Service Central (ASC) supports the firm to deliver smart and scalable business services. An experienced team of problem solvers and service professionals are designing a "one stop shop" for essential services across the employee and client lifecycles.

The aim is to create a business service engine which will support our progressive law firm. Since 2020, ASC has a team of over 100 service professionals operating primarily out of Brisbane and Glasgow, responsible for delivering a joined-up user experience across a number of essential services.

Within the ASC People team, we focus on delivering smart and effective People processes ensuring a great employee experience; supporting our People & Culture function whilst administering the employee lifecycle events.

The HR Coordinator role sits within Ashurst Service Central shared services which processes all employee lifecycle events and provides HR/learning & organisational development/graduate recruitment administrative support.

Main responsibilities:

• Processing all employee lifecycle events to a high quality and agreed service levels. This includes onboarding, staff movements, off boarding and client secondments.
• Working with 3rd party suppliers in the completion of lifecycle events e.g. employee relocation, background checking, practising certificates and visa/immigration requests.
• Resolving and processing all employee and Partner enquiries via the HR ticketing system to ensure accurate recording and reporting.
• Updating the HR systems and notifying changes to payroll where relevant.
• Providing administrative support and handling first line queries relating to the annual HR calendar of activities e.g. performance appraisals and remuneration review.
• Providing first line advice on policies and procedures.
• Providing timely and accurate management information and data.
• Administering Practising Certificate renewals.
• Recommend and implement improvements to HR administration processes.
• Support change management initiatives.
• Develop strong working relationships with key stakeholders in Ashurst Service Central, People & Culture, Payroll, HRIS.
• Identify and work with HR Advisors to provide solutions to complex problems.
• Act as a role model of the Firm's values and be able to exercise exemplary levels of discretion.
• Identify continuous improvement opportunities.

Risk and Control: Ensure that all activities and duties are carried out in full compliance with our regulatory requirements and internal policies.

Essential skills and experience:

• HR administration/coordination experience, ideally in a shared service centre.
• Highly customer focused.
• Excellent attention to detail.
• Proven ability to communicate at all levels.
• Forward thinker who is able to plan ahead proactively.
• Strong relationship building skills.
• Experience in problem solving queries through to a satisfactory conclusion.
• Proven experience in delivering multiple priorities within a fast paced environment.
• Collaborative team player, able to work as part of a virtual service delivery team.
• Experience working with ambiguity.
• Diversity champion.
• Intermediate skills in MS Word and Excel.
• Experience working with systems e.g. an HR database.

Desired skills and experience:

• Professional services or corporate experience in an HR related role.
• Understanding of the legal environment and lawyers' work practices.

Background checks:

In order to comply with regulatory and client requirements, Ashurst will undertake appropriate vetting of staff. When applicants accept a job offer, Ashurst, alongside a specialist provider, will undertake professional verification and background checks. These checks are only undertaken with consent, and in accordance with our legal and regulatory obligations.