Finance Service Delivery Manager

DLA Piper
Manchester, Greater Manchester
Closing date
14 May 2023

View more

Vacancy Type
Finance, Billing/credit control
Contract Type
Experience Level
Role Classification
Other Professional

Job Details

The role

The International Credit Control Manager will provide leadership and management support to the UK Credit Control Manager and Ireland Senior Collector, to ensure a high-quality service to the business. Support the International Service Delivery Manager to ensure international services are delivered to the firm’s appropriate quality and timeliness standards. Ensuring cash collection and debtor days targets are consistently met.


  • Work closely with the Head of Finance (UK), Head of Finance (Europe), Country Managing Partner (UK) and Head of Operations, providing analysis, insight and direction to improve cash collection within the UK & Ireland
  • Build and maintain strong stakeholder relationships with Country Managing Partners, Group and Sector Heads, and with Finance Business Partners 
  • Provide a point of escalation for collection risks/issues and incidents. Liaise with the appropriate teams to ensure problems are resolved quickly and stakeholders are kept informed
  • Prepare weekly/monthly management information reports, such as debt reporting and balanced scorecards
  • Work closely with other Service Delivery Managers and Finance Managers to deliver service improvement initiatives and improved process hand-offs
  • Champion the firm’s International Credit Policy and the use of the new SNAP (SAP) collections module for managing credit control activities
  • Work closely with our Client Intake, Billing, Master Data and Treasury teams to improve the firm’s working capital performance
  • Support with the management of all legal proceedings in line with the Pre-Action Conduct and Protocol policy


  • Experienced senior credit professional with a track record of leading and managing teams to achieve outstanding results within a credit collections function
  • Demonstrable experience working in professional services
  • Thorough understanding of Credit Control procedures and Credit Risks
  • Strong interpersonal and influencing skills with the ability operate at all levels internally and externally
  • Excellent communication and presentation skills
  • Analytical skills
  • Proficient in Microsoft Excel and PowerPoint
  • Ability to drive a continuous improvement mindset in your team and demonstrating a good understanding of process management and improvement methodologies
  • Strong coaching, counselling and training skills
  • Process and workload management skills and high level of comfort working against challenging timescales with multiple priorities in a robust and fast-paced environment


DLA Piper is a global law firm with lawyers and business service professionals located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific. Our global reach ensures that we can help businesses with their legal needs anywhere in the world. We strive to be the leading global business law firm by delivering quality, service excellence and value to our clients and offering practical and innovative legal solutions to help them succeed. Our clients range from multinational, Global 1000, and Fortune 500 enterprises to emerging companies developing industry-leading technologies, as well as government and public sector bodies.

In everything we do connected with our People, our Clients and our Communities, we live by these values:

  • Be Supportive – we are compassionate and inclusive, valuing diversity and acting thoughtfully
  • Be Collaborative – we are proactive, passionate team players investing in our relationships
  • Be Bold – we are fearless and inquisitive, challenging ourselves to think big and find creative new solutions
  • Be Exceptional – we are strategic and driven, exceeding standards and expectations

At DLA Piper, diversity and inclusion underpins how we live our values and everything we do. We believe that everyone has a voice, and that everyone’s voice counts. We know that the rich diversity across our firm makes us stronger, more innovative and creative, which helps us to better serve our clients and communities. We are committed to providing an inclusive working environment and culture across our global firm, where everyone can bring their authentic self to work.
Diversity of perspective, thought, background and culture combine to make us the leading global law firm; that’s why we actively seek to build balanced teams. We welcome the unique contribution that you will bring to our firm and actively encourage applications from all talented people – however your talent is packaged, whatever your background or circumstance and regardless of how you identify.


We recognise that people have responsibilities and interests outside of their career and that as a business, we all benefit from working flexibly. That’s why we are open to discussing with candidates the different ways in which we are able to support requests for agile working arrangements.


In the event that we make an offer to you, and where local legislation permits and where relevant, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and work-related references.


DLA Piper is a global law firm with lawyers located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific, positioning us to help clients with their legal needs around the world.

We strive to be the leading global business law firm by delivering quality and value to our clients, and we achieve this through practical and innovative legal solutions that help our clients succeed.

We’re proud to serve an international client base that includes more than half of the Fortune 250 and nearly half of the FTSE 350 companies. We help the world's top companies with their business-critical issues. Many of the deals we work on are complex and challenging – transcending not just practice areas, but borders, languages and legal systems. With offices throughout the Americas, Europe, the Middle East, Africa and Asia Pacific, we represent more clients in a broader range of geographies and practice disciplines than virtually any other law firm in the world. Our lawyers have wide experience in arbitration, banking, competition and trade, as well as corporate crime and corporate finance. We have strong practices in employment, energy, hospitality and leisure, insurance, intellectual property, litigation, mergers and acquisitions and have developed key teams in pensions, private equity, real estate, tax, and technology

As a firm we are committed to diversity and to building an inclusive culture for all of our people, where differences are genuinely valued. For us, diversity isn't just about visible differences, it's the unique blend of talents, skills, experiences and perspectives that makes each of us an individual and we know it's crucial to have a culture and environment where those differences are genuinely valued.

Find Us
+44 (0)20 7349 0296
160 Aldersgate Street

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