We currently have an exciting opportunity for a Resource Manager to join our Corporate practice in London. This role will play an important role in implementing and supporting the delivery of work allocation, helping to provide operational excellence. The Resource Manager will assist the firm in being more agile and providing the right people on the right matters at the right time. You will be responsible for the day to day deployment of lawyers to matters, balancing the needs of the business with the needs of the individual.
You will have an important role in talent management and liaising with the HR and leadership teams, to discuss individual performance and development. You will also be involved in a range of projects that are designed to improve the efficiency and agility of the firm.
The Resource Manager will report directly to the COO and have a dotted line report into the Senior Resource Manager based in Dubai. This is an exciting opportunity for somebody to bring their experience and expertise and apply it within a firm where the work allocation function is rapidly growing.
Role and responsibilities
- Lead the implementation of the work allocation process across the group, including conducting one-to-one consultations with all Partners and Associates.
- Building and proactively maintaining the associated tools required to run the work allocation process
- Updating capacity information and monitoring utilisation for all fee earners in the region on a weekly basis and maintaining ad-hoc updates. Highlighting potential under/over utilisation to the practice group.
- Deployment of resource to matters balancing commercial and individual needs - optimising work allocation to alleviate high/low utilisation, increase mobility and agility and meet individual preferences and development goals.
- Championing the use of alternative resources including utilising support at other offices or our Advance Delivery & Solutions offerings such as the Legal Services Centre, Peerpoint, the PMO and Legal Technology.
- Maintaining information on staff movements between offices, monitoring of joiners, leavers, maternity etc. and holiday tracking.
- Act as a trusted advisor to the lawyers by understanding client requirements and the wider needs of the business, in order to facilitate effective resourcing decisions.
- Challenge requests and deal with potential resource escalations, making decisions on conflicting demands as required.
- Data analysis and reporting of forecasted capacity, utilisation, resource availability, and skill sets.
- Leading resource management projects and initiatives.
- Creating a skills matrix for each new joiner and updating every 6 months
- Liaising with the Belfast office weekly to have an understanding of capacity, as well as building relationships across the network to allow sharing of capacity across global offices.
- Attend and regularly present at Team and Partner meetings to provide updates on work allocation.
- Visit other offices as appropriate, to allow relationship building and aid forward planning.
The ideal candidate will have proven experience within a work allocation/resource management role or similar, and ideally have experience of working in a professional services or large corporate environment. They could also be a Lawyer looking for a change of career direction.
Knowledge and Skills
- Understand the team needs and priorities for resourcing.
- Understand the financial implications of the resourcing decisions made.
- Leads large scale or complex resource allocations liaising with international offices and Advanced Delivery teams as appropriate
- Commercial and risk focussed with good operational business acumen - the ability to exercise good judgment, knowing when to flag issues and when to deal with them independently.
- Anticipates resourcing issues and provides solutions ahead of time
- Ability to influence resource management through presentation of information that is timely and informative.
- The ability to work under pressure and deliver quality outputs, to tight deadlines, and to communicate competing demands effectively.
- Excellent project management and organisational skills and the ability to prioritise and manage both the workload of themselves and the team within which they operate.
- Excellent relationship management and communication skills.
- Become a trusted advisor and point of contact on resourcing matters.
- Influencing key stakeholders on resource selection and strategic solutions to achieve maximum utilisation and effective skills mix on matters.
- Be able to build strong working relationships with both the partner group and lawyers (those being deployed as well as those requesting resources) in order to understand their requirements by being well integrated within the offices.
- Be able to consult with a wide range of stakeholders at different levels to understand their needs and wants.
- Respond with empathy and understanding to enhance relationships.
- Be resilient to deal with challenges from people within the business, with good interpersonal and strong influencing skills
- Experience of conflict resolution, with the ability to manage complex conflicts between numerous parties, drawing on robust negotiation skills to resolve them.
- Be able to actively manage expectations and escalate issues where necessary.
- Strong IT skills – experience of working with resource management planning software would be advantageous.
- Advanced Excel skills – experience of working with large volumes of data in Excel and being able to manipulate this to enable effective decision-making.
- Ability to use all technology and established tools effectively.
- Producing, using and analysing management information to make resourcing decisions and recommendations to senior stakeholders
Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of Allen & Overy’s recruitment team who will work with you to provide any reasonable adjustments as required.
We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic
At Allen & Overy, we recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing an onsite gym, wellbeing centre and GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, season ticket loans and online discounts and lifestyle management services.
Allen & Overy recognises the value of flexible working and embraces hybrid working, allowing our people to work from home up to 40% of their working time. We do however remain committed to working together in person for the remaining 60% of time so that we can learn, grow and succeed together. If you would like additional flexibility we will of course consider this in line with business needs.
Additional information - External
Allen & Overy is a leading global law firm operating in over thirty countries. We work on some of the most challenging and important deals and have built a reputation for delivering exceptional legal solutions that help our clients grow, innovate and thrive. The legal industry is changing, and we're committed to leading that change, putting our people first, embracing new ways of thinking and integrating technology into our everyday work. Our business teams work hand-in-hand with our lawyers, Consultants and other specialist teams, and are ambitious, driven and leaders in their field.
With us, you will constantly be learning and growing. We invest in you by offering exceptional professional and personal development – providing training, mentoring and practical support. We offer rewarding careers that are built around your strengths and designed to ensure you can achieve your personal and professional goals, recognising that those may look different for everyone.
We have a powerful commitment to diversity, equity and inclusion. We’re determined to play our part in advancing a workplace where progress is made by harnessing our differences – whatever defines you, we ask you to bring your whole self to work.
What truly defines a career at Allen & Overy? We recruit the best and ask for the best of you. We provide challenge, support and a place for you to belong. And together we excel, working on meaningful projects of global significance.