Key responsibilities of the role are to lead the Legal Billing team in the production of timely and accurate bills in line with the Firm's billing processes, client guidelines and local regulations. About CMS
CMS is a Future Facing firm. With 79 offices in 45 countries and 5,000+ lawyers worldwide, we combine deep sector understanding with a global overview, giving us the ability not only to see what's coming, but to shape it. About the Role
Triage and manage workloads, review the team's work queues daily.
Monitor quality for accuracy and training and development opportunities in liaison with Billing Services Manager.
Ensure all items with the team not in query, have been cleared by each team member prior to system close.
Ensure each team member adheres to all firm policies.
Manage resources regarding absence, overtime and peak periods.
Service Level Agreement monitoring and reporting.
Resolving escalated queries.
Recruitment and performance reviews (Modus and KPI's).
Other management information reporting on request.
Liaise with stakeholders to resolve queries effectively and manage expectations.
Dealing with Ad-hoc staffing issues.
o Timely processing of bills based on proforma instructions within agreed SLAs
o Ensure compliance with client guidelines, terms and conditions / ensuring compliance with the firms agreed billing processes and procedures throughout
o Check VAT and numerical calculations on bills, and compliance to VAT and Solicitors Accounts Rules
o Generate draft bills when required based on proforma instructions from stakeholders
o Forward draft bills to reviewers and editors as required and deal with all necessary amendments/corrections.
o Edit narratives, transfer costs and fees, write offs and other changes required to create a draft or final bill.
o Review time narratives for accuracy of recording, identify and correct typos etc.
o Prepare narratives and breakdowns as required.
o Work closely with the Working Capital teams to ensure billing guidelines are followed and all queries are dealt with promptly
o Work with the Matter Administration team where appropriate to clear billing blocks.
o Liaise with the eBilling team to share billing guidelines and portal requirements if required
o Deal with volume/bulk proforma edits via 3e workflow
o Generate Credit Notes based on re-issue instructions via workflow adhering to our strict guidelines
o Scheduled proforma generation as required
o Process ad-hoc proforma requests within the agreed service level About You Experience required
Billing Experience preferable
Knowledge of a legal billing system preferred - Elite 3e/Enterprise desirable
Experience in a partnership or professional services environment with a finance background.Professional/Educational Qualification
Strong numeracy and literacy skills
Strong grounding in Word and Excel
GCSEs (or equivalent) in English and Maths, strong academic credentials Equal Opportunities
At CMS, a next-generation mindset is woven into all we do. We're diverse, supportive and inclusive, embracing our corporate social responsibility and creating a culture of sustainability in which every one of our people, whatever their background, can maximise their potential and thrive. For further information about CMS' diversity initiatives and programmes, please view the Diversity & Inclusion
pages on our website.
Please apply online or contact a member of the Talent Acquisition team if you have any questions. For information regarding our competitive range of benefits please visit our Rewards & Benefits
page on our website.
Please note that CMS have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.#LI-MM1