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Technology Adoption Manager

London, England
Closing date
7 Dec 2022

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Vacancy Type
Contract Type
Experience Level
Role Classification
Other Professional

Job Details

CMS are recruiting for an experienced Technology Adoption Manager to join our London team.

In this role you will work with the Senior Technology Adoption and Business Improvement Manager, Head of Adoption and Business Improvement and Key Stakeholders to develop adoption strategies for new ways of working, new technology, underutilised technology, and CMS developed apps. This includes analysis, training development, use case development, roll out planning, usage tracking, task- based scenario development, communications and training/education/engagement session delivery.

About the Role

New Technology /Applications Adoption Planning
* Attend relevant Project meetings, especially project initiations
* Ensure that all new technology and ways of working projects have clear, agreed and signed off change, adoption targets and deployment plans documented.
* Ensure that project plans allow adequate time to plan and develop training and engagement materials and that time between UAT finishing and training roll out allows for adequate communication and scheduling time.
* Develop robust strategies together with the relevant Stakeholders to achieve the adoption targets and deployment targets
* Develop detailed adoption plans and materials and work with the relevant support teams to deliver these

Existing Technology Adoption enhancement
* Work with relevant stakeholders and MI to identify underutilised technology and/or additional use cases
* Develop targeted strategies to increase adoption/engage on new use cases. Develop measurement base lines
* Develop communications and materials to support the strategies
* Implement strategies and measure outcomes
* Where appropriate ensure BAU training is updated

* Stay abreast of developments in CMS applications and industry trends and best practice
* Work with Practice Managers and Practice Group Leaders to develop specific content for team meetings/newsletters tailored to their teams
* Build relationships and networks and become a "go to" person for help with all CMS Applications

About YouSkills & Experience required

* At least 5 years Legal industry experience - either in a New/emerging Technology Training, Change/Adoption or Product Management role
* Significant experience of leading adoption for technology and business change projects
* Significant experience in drafting business communications
* Experience of engaging with all levels of seniority within a professional services firm is a prerequisite
* Demonstrable experience of engaging effectively to increase adoption is a pre-requisite

Equal Opportunities
At CMS, a next-generation mindset is woven into all we do. We're diverse, supportive and inclusive, embracing our corporate social responsibility and creating a culture of sustainability in which every one of our people, whatever their background, can maximise their potential and thrive. For further information about CMS' diversity initiatives and programmes, please view the Diversity & Inclusion pages on our website.

Please apply online or contact a member of the Talent Acquisition team if you have any questions. For information regarding our competitive range of benefits please visit our Rewards & Benefits page on our website.

Please note that CMS have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.



CMS is a future facing international law firm. With 74 offices in 44 countries and 5000+ lawyers worldwide, and home to business services colleagues across everything from Information Technology, Human Resources and Innovation to Finance, Diversity & Inclusion and Communications.  The firm’s core purpose is to build rewarding futures for its clients, people, and communities.

We’re a global law firm. We focus on the big and the small. We look to the future and embrace agility and challenge. We are experts in our sectors and have the rankings to back that up.  But it’s not all sectors and rankings. We focus on relationships. We’re a community. We look out for each other, encourage everyone to be themselves, and the best version of that. We’re friendly and go-getting. We act with purpose and find passion in what we do. We seek out different ways of thinking and doing. We don’t want everyone to be the same.  We know the best route forward is with the most diverse group of colleagues as possible. We’re here to build a better future.

In a world of ever-accelerating change where technology is increasingly important in the deployment of global strategies, every team at CMS is empowered to operate and innovate in ways that best meet clients’ needs. We encourage ideas from every corner of our business. We are also committed to addressing our own impact on the environment and approach to sustainability, as well as advising clients with their related legal needs.

We strive to spend more time looking at our clients’ world than inwards at ours.  That’s what makes our approach different. Being able to see things from our clients’ perspective means our people are approachable and accessible. And this means we have a genuinely supportive, open culture you won’t find everywhere. 

Our culture

It’s all about relationships. Our relationship with you, your relationship with us, and the relationships we have with clients and the communities around us. We want you to thrive and show your personality. Foster community, work together, listen, be open, and help each other succeed. Act with purpose and find passion. Strive for progress and embrace challenges. Seek out different ways of thinking and doing. We value trust over rules.

At CMS, a next-generation mindset is woven into all we do.  We're diverse, supportive, and inclusive, embracing our corporate social responsibility and creating a culture of sustainability in which every one of our people, whatever their background, can maximise their potential and thrive.  

Whatever your specialism, and whether you’re a lawyer or a business services professional, a career at CMS gives you huge scope to carve out a brilliant career as you help us, and our clients, to face the future with confidence.

Company info
+44 (0) 20 7367 3000
Cannon Place
78 Cannon Street
United Kingdom

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