Process Analyst / Process Writer

Glasgow, Glasgow City
Closing date
25 Dec 2022
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Job Details

About Ashurst:

Ashurst is a leading progressive global law firm with a rich history, celebrating it's bicentenary in 2022. We are proud of our history and future-focused, having expanded into new technologies through our NewLaw division, Ashurst Advance, and our consulting arm. Our in-depth understanding of our clients and commitment to providing excellent standards of service have seen us become a trusted adviser to local and global corporates, financial institutions and governments in all areas of commercial law. To find out more please visit .

In order to comply with regulatory and client requirements, Ashurst will undertake appropriate vetting of staff. When applicants accept a job offer, Ashurst, alongside a specialist provider, will undertake professional verification and background checks. These checks are only undertaken with consent, and in accordance with our legal and regulatory obligations.

Department/Role overview:

We have an opportunity for a Process Analyst to join our Service Improvement team in Glasgow.

The successful candidate will work with a number of business services functions, including IT and Risk & Compliance, to develop, map and document end-to-end processes. The role holder will be responsible for collaborating with subject matter experts to develop an understanding of processes, produce end-to-end process maps that capture all activities and report on process improvement opportunities.

Main responsibilities:

  • Work with the business stakeholders to create process maps and checklists, whilst providing feedback on improvements and best practices to process owners.
  • Employ a diplomatic and tactful approach when engaging with business services functions and their stakeholders to understand the services and processes they deliver.
  • Create standard formats and standards for all process documentation. Help to improve and maintain process documentation governance frameworks and methodologies to deliver consistent approach.
  • Collaborate with process owners and subject matter experts to test and revise documentation based on service and process improvements implemented.
  • Assist stakeholders in the mapping of As-Is processes.
  • Consistently track, monitor and maintain business processes, process re-engineering and key stakeholder journeys.
  • Assist stakeholders in identifying and documenting potential risks within processes.
  • Support running in person and virtual process improvement workshops and events to map targeted problems with various stakeholders.
  • Coach staff in process map creation and process documentation governance framework.
  • Act as an advocate for change and disseminate information that highlights the benefits of developing a continuous improvement culture across the Firm.

Risk and Control: Ensure that all activities and duties are carried out in full compliance with our regulatory requirements and internal policies.

Essential skills and experience:

  • Proficiency across the MS Office Suite (Word, Excel, Visio, PowerPoint).
  • Excellent written and communication skills.
  • Previous experience of producing process documentation, work instructions and training materials.
  • Demonstrated capability to capture process and system requirements with an ability to translate general needs into clear processes.
  • Exceptional eye for detail coupled with analytical and problem-solving mindset.
  • The role involves extensive interactions with global stakeholders and therefore requires a combination of intellect, maturity, strength of character, and an ability to earn respect.
  • Resiliency with a capacity to respond to pressure and shifting demands.
  • Ability to work independently, efficiently and use initiative whilst delivering outputs at pace.
  • Strong team-working skills with the ability to influence and motivate diverse teams to embrace and deliver sustained process improvement.

Desired skills and experience:

  • Knowledge of business assurance and quality management.
  • Experience of working in a professional services organisation.
  • Experience of working in customer service, shared services or outsourced global environment.


Ashurst is a leading international law firm with world class capability and a prestigious global client base. The firm's in-depth understanding of its clients and commitment to providing exceptional standards of service has seen it become a trusted adviser to local and global corporates, financial institutions and governments on all areas of commercial law. The firm's people are its greatest asset and it brings together lawyers of the highest calibre with the technical knowledge, industry experience and regional know-how to provide the incisive advice clients need.

Ashurst has 25 offices in 15 countries and offers the reach and insight of a global network, combined with the knowledge and understanding of local markets. With 400 partners and 1,200 lawyers working across 10 different time zones, the firm is able to respond to clients wherever and whenever required. As a global team, Ashurst has a reputation for successfully managing large and complex multi-jurisdictional transactions, disputes and projects and delivering outstanding outcomes for clients.

Find Us
+44 20 7638 1111
London Fruit & Wool Exchange
1 Duval Square
E1 6PW
United Kingdom
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