IT Support Analyst

Pinsent Masons
Manchester, Greater Manchester
Closing date
23 Dec 2022

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Job Details

Job Description


Role Overview 

We currently have a vacancy for an IT Support Analyst in our Manchester office. You will be working with an established IT Support Analyst supporting around 240 staff in Manchester whilst also working closely with the IT Support team in Leeds.  Occasional cover for our European offices may also be required. 

You will be responsible for ensuring the smooth running and maintenance of all IT related hardware and systems on a daily basis.  This can range from configuring laptops and mobile phones to resolving system or software conundrums.  The role will also facilitate involvement in a number of project rollouts including our latest Modern Workplace programme to bring transformational change across our business.  This involves implementing an Office 365 desktop and additional modern technology to improve internal productivity, client working relationships and professional engagement using market leading digital tools and services.

We also have an IT Service Desk both in the UK and Australia providing 24/7 support, ensuring that all IT issues are logged in the first instance.  Calls will only be escalated to the local teams where they cannot be resolved over the telephone and a Technical Services team will also be available to assist with more complex issues or major incidents out of core hours.

The role is typically office based however since the pandemic the team have worked flexibly from home and in the office. 

Candidate Overview

Ideally, we are looking for a dynamic and enthusiastic individual with a passion for people, IT and problem solving who may be looking for their first position in a 2nd line role. In addition to this, you will have the following skills and qualifications:

  • Minimum 5 GCSE Grades or equivalent, including Maths and English Level 2
  • Technology based NVQ, HNC or BTEC qualification
  • This will be a customer facing role so good communication is a must.
  • Someone with a strong sense of what it takes to deliver excellent customer service.
  • Enthusiastic, willing to learn and passionate about a career in Technology.
  • Organised and methodical, with the ability to work to targets and goals.
  • Self sufficient with ability to use initiative and to apply a lateral thought process to problem resolution.

What can we offer you?

  • Hybrid working – mix of office and work from home
  • 25 days' annual leave entitlement and the opportunity to purchase or roll over 5 days;
  • The ability to claim up to 5 days towards parental or caring responsibilities;
  • Contributory pension of up to 5%;
  • Private healthcare;
  • Death in service cover (4 x base salary);
  • Eligibility to apply for an interest free season ticket loan, an interest free gym membership loan and/or an interest free rental deposit loan;
  • Cycle to work scheme;
  • We envisage this role being full time, however, we are open to considering flexible working arrangements.

For any queries or for a copy of the full job description, please contact our in-house recruiter, Sim Dhonsi. Please note we only accept CVs that are logged on the Recruitment portal.

At Pinsent Masons we value diversity and inclusion. We are committed to creating a better workplace where all our talent can succeed and feel like they belong. We want to attract, retain and develop people at all levels and encourage applications from all suitably qualified candidates whatever your ethnicity, religion, age, physical or mental disability/ long term condition, sexual orientation, gender identity or expression or any other characteristics protected by local law in the jurisdictions in which we operate.


Pinsent Masons is a global 100 law firm, with over 3,400 employees operating from 27 locations throughout Europe, Asia Pacific, Africa and the Middle East.  We have a long-standing reputation for delivering high-quality legal advice rooted in a deep understanding of the sectors and geographies in which our clients operate. Our global reach ensures that we are well-placed to advise on complex multi-jurisdictional matters across a full range of legal disciplines. The firm has significant multinational credentials in the financial services, energy, infrastructure, real estate, and advanced manufacturing and technology sectors.

We champion change and promote progress to make business work better for people. Pinsent Masons has embedded a range of diversity and inclusion initiatives to create an environment in which its people can flourish.

We stand out for our innovative approach to service delivery and believe that innovation flourishes in a diverse workforce. We are proud that in the same financial year Pinsent Masons was recognised as law firm of the year at the Legal Business Awards, we were also named the top employer for LGBT people by Stonewall, one of the top fifty employers for women and ranked 21st out of 700 companies by the Financial Times in their Diversity Leaders list. 

Find Us
30 Crown Place
Earl Street
United Kingdom
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