Practice Support Executive – Level 1

Employer
Dentons
Location
London (Central), London (Greater)
Salary
Competitive
Closing date
30 Sep 2022
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Job Details

Purpose of role

To deliver outstanding proactive executive support to partners and fee-earners, displaying a strong focus on exceptional client service.  This is a fantastic opportunity for someone who is driven, enthusiastic and passionate about delivering a professional service of the highest quality.

The role offers excellent experience, training and genuine career development prospects.

Responsibilities

Organisation and Planning

  • Complex diary and travel management with supervision when needed.
  • Diarising and supporting the monitoring of deadlines
  • Arranging client entertainment and assisting with organisation of client seminars/conferences with supervision when needed.
  • Preparation of agendas and meeting papers.
  • Responsibility for organising internal events (e.g. training sessions, social events).
  • Creating first draft emails and letters on behalf of fee-earners ready for review.
  • Ownership of inbox filing delegating to an Administration Assistant as appropriate.
  • Interface with other business services teams and ownership on resolving any business operations problems.
  • Managing fee-earner capacity trackers

 

Business Development and Client Relationship Management

  • Research into clients as instructed by fee-earners.
  • Acting as key client contact for non-legal queries (e.g. dealing with telephone queries, liaising with client secretarial team to discuss billing processes).
  • Building and maintaining effective relationships with both internal and external clients.
  • Supporting client reporting requirements
  • Supporting partners on bids, tenders
  • Supporting partners with creation of client presentation materials
  • Supporting events in collaboration with Business Development

Financial Management and Matter Opening

  • Taking ownership on any complex billing arrangements with supervision when needed.
  • Supervising Administration Assistants with routine billing and expenses processing.
  • Supervising Administration Assistants with post-matter completion.
  • Supporting Partners on monitoring WIP management with supervision when needed.
  • Completion of NBI forms.
  • Preparing letters of engagement.
  • Arranging conflicts and AML checks.
  • Ensuring all parties lists are kept up to date.

Document Management

  • Preparing pitch documents
  • Transcribing BigHand dictations of less than 5 minutes
  • Archiving and storing of original documents
  • Creating and amending data sets in Excel
  • Creating and amending PowerPoint presentations
  • Creating, formatting and amending Word documents*
  • Carrying out document comparisons and document conversions (e.g. PDF to Word, house-style)*
  • Proof reading
  • Creating Tikit links

Required experience, skills and attributes

  • Ideally 18 months experience in a secretarial/admin role
  • Demonstrable level of experience providing support to a Practice Group and experience in a wide range of secretarial/administrative tasks.
  • Proficient use of MOS including Excel and PowerPoint
  • Strong organisational skills
  • Confident and professional communication skills/manner at all levels
  • Excellent prioritisation skills and acute attention to detail
  • Ability to use own initiative and remain calm under pressure
  • Willing to embrace change.
  • Ability to delegate.
  • Flexible and adaptable approach to work.
  • Strong relationship skills.
  • Strong project management skills.
  • Proactive with very strong ownership approach to the operational workflow.
  • Coaching and mentoring approach when working with junior members of the team.

The firm

Dentons is the world's largest law firm, delivering quality and value to clients around the globe. Dentons is a leader on the Acritas Global Elite Brand Index, a BTI Client Service 30 Award winner and recognized by prominent business and legal publications for its innovations in client service, including founding Nextlaw Labs and the Nextlaw Global Referral Network. Dentons' polycentric approach and world-class talent challenge the status quo to advance client interests in the communities in which we live and work.  www.dentons.com.

Diversity & Inclusion

Essential to our success as a global law firm is our ability to attract and retain the best talent from a diverse range of backgrounds. We want a work environment where everyone can reach their potential and we have an inclusive culture which respects individual differences.

We undertake and support a number of internal and external initiatives aimed at increasing diversity within the profession and we encourage all our partners and staff to get involved. We welcome you to learn more about diversity and inclusion at Dentons.

Equal opportunities

Dentons is committed to providing equal opportunities for all. We welcome applications from candidates with disabilities and support those in the workplace who have a disability. Any disability disclosure will be dealt with confidentially and sensitively and if you want to speak directly to a member of our team, please email recruitment.matters@dentons.com.

NO AGENCIES PLEASE

If you are interested in applying for this position, we welcome direct applications via our careers page, but if you have any questions beforehand please email recruitment.matters@dentons.com – Enquiries only please, applications will not be accepted via email.

Please note that we will not accept unsolicited CVs sent to the business, nor will we accept any associated terms of business.

Company

Looking for a firm where you can realise your potential and build a rewarding career? Then apply yourself at Dentons.

Dentons is the world's largest law firm, with more than 12,000 lawyers and professionals. It is a force for innovation and change in the commercial legal market today.

The legal profession is changing rapidly and Dentons is leading the way in advancing change for the benefit of clients. We are driven to challenge the status quo, delivering consistent and uncompromising quality and value to our clients in new and innovative ways.

Global and local market forces are rapidly changing the practice of law. Clients expect high-quality, seamless service delivered faster, cheaper and better everywhere. Globalisation and the corresponding desire to protect cultural identity are creating challenges and opportunities for law firms around the world. By joining Dentons, you can help us meet these challenges.

Our vision is to be the law firm of the future, right now. Our strategy is to grow, integrate and reinvent our business. You have the opportunity to help build the law firm of the future and be a part of the strategy that gets us there.

Who do we hire?

One of the things that makes Dentons unique is our polycentric approach: we have no one global headquarters and no dominant national culture. That means that, here in the UK and Ireland, we have colleagues performing all functions of the Firm. We not only hire qualified lawyers and other fee earners, but also the full suite of business support professionals.

Our UK and Ireland core values are important to us – "Always Human", "Stronger Together", "Here to Win". This helps to shape our culture and how we work with each other, our clients and our communities.

At Dentons, we believe that inclusion and diversity are essential to the success and strength of the Firm and the quality of our advice to, and representation of, our clients. We are committed to providing a flexible environment where everyone respects, supports and learns from our collective skills, talents and differences. By attracting, supporting, promoting and retaining individuals from all backgrounds, inclusive of race, ethnicity, faith, religion or spiritual beliefs, gender, gender identity, age, sexual orientation, abilities, social perspective and other characteristics, we create a dynamic and inclusive work environment that is critical to our success. You can read more about what we are doing to achieve this on our Inclusion & Diversity pages.

We welcome applications from candidates with disabilities and support those in the workplace who have a disability. Any disability disclosure will be dealt with confidentially and sensitively. If you want to speak directly to a member of our team, please contact recruitment.matters@dentons.com.

We are a truly global law firm and, as such, always welcome hearing from those with foreign language capabilities.

Why should you join the Firm?

We provide innovative solutions to our clients by attracting, retaining and developing the best talent. At Dentons, you will develop your skills and knowledge in an open and supportive environment. You will be both stretched and challenged. You will experience an international network that fosters a collegiality unmatched at other firms.

We are proud of the achievements of our Firm members, both professionally and within our wider communities.

Helping our clients prosper and grow is what Dentons is all about. We focus on meeting the evolving needs of our clients in virtually every sector. We care about the long-term success of each one of our clients and strive to build a trust-based partnership.

We want to give everyone the opportunity to develop their potential fully and, therefore, provide support, training and encouragement to members of staff at all levels. Our award-winning Talent & Development team has access to a wealth of resources to support you throughout your career at Dentons. With these, and our formal developmental packages, we will help you to achieve your career goals.

What benefits and support are available?

Dentons understands the need to retain quality employees, which is why the Firm offers a huge range of employee benefits. From health insurance and critical illness cover, to gym membership and income protection, employees and their loved ones are well looked after at Dentons. Dentons has an in-house counsellor and fully trained mental health first aiders.

In light of the increasing numbers of working parents with dependent children, and other caring responsibilities, Dentons provides support for loved ones through a Parents & Carers network and resources such as My Family Care and Cityparents.

Where in the UK and Ireland are we based?

We have offices across the UK: London, Milton Keynes, Edinburgh and Glasgow and Aberdeen and also in Dublin, Ireland. In addition, a growing number of our roles are for remote workers based anywhere in the UK. The description of each position details where the successful hire can be based.

The way we work

At Dentons the way we work is built on trust, empowerment and all round flexibility. With diversity at our core, our approaches to work are as varied as we are. We support our staff to be their best selves, helping them make the right choices in where and how we work in order to deliver the very highest level of service to our clients, ensuring we are able to carry out our roles in their widest sense to support our teams, our personal development and our own preferences.

We have worked with, and listened to, all of our employees and now have three recognized ways of working. These categories are as follows;

Office based - Office based workers are those who need to be in the office every day as their physical presence is intrinsically linked to their specific role, this applies to a small proportion of our workforce/teams.

Virtual workers – Our virtual workers have no need to attend an office and as such, are fully remote. We have successfully implemented this model across both our Legal Delivery Centre and ARC real estate teams. Members of these teams are provided with all necessary equipment and an allowance to create a workspace in their own home and won't be expected to come to an office. At the moment all virtual workers must be in the based in UK.

Hybrid workers – For the majority of our workforce we have implemented a hybrid model whereby there is no minimum (or maximum) number of days they must work from an office location. Instead we give them the freedom to decide with their team how efficiently and effectively they can deliver the best service to our clients, work with our colleagues and progress their own personal development whilst recognizing the need to adjust plans where circumstances require. Each hybrid worker is given an allowance to create a workspace in their own home.

At Dentons, we are always open to improvement and challenging ourselves so should you have a current way of working that is different to our model then please let us know at the application stage and we would love to discuss it with you!

Find Us
Website
Telephone
+44(0) 20 7242 1212
Location
One Fleet Place
London
EC4M 7RA
United Kingdom
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