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Technology Adoption Manager

England, London
Closing date
6 Jul 2022

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Vacancy Type
Contract Type
Experience Level
Role Classification
Other Professional
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Job Details

About the Role
To work with the Senior Technology Adoption Manager, Head of Change and Transformation and Key
Stakeholders to develop adoption strategies for new technology, underutilised technology and CMS developed apps. This
includes training development, use case development, roll out planning, usage tracking, task- based scenario development, communications and training/education/engagement session delivery. New Technology /Applications Adoption Planning
* Attend relevant Project meetings
* Ensure that all new technology projects have clear, agreed and signed off change, adoption targets and deployment plans
* Ensure that project plans allow adequate time to plan and develop training and engagement materials and that time between
UAT finishing and training roll out allows for adequate communication and scheduling time.
* Develop robust strategies together with the relevant Stakeholders to achieve the adoption targets and deployment targets
* Develop detailed plans and materials and work with the relevant support teams to deliver these
Existing Technology Adoption enhancement
* Work with relevant stakeholders and MI to identify underutilised technology and/or additional use cases
* Develop targeted strategies to increase adoption/engage on new use cases. Develop measurement base lines
* Develop communications and materials to support the strategies
* Implement strategies and measure outcomes
* Where appropriate ensure BAU training is updated
* Stay abreast of developments in CMS applications and industry trends and best practice
* Work with Practice Managers and PGLs so develop specific content for team meetings/newsletters tailored to their teams
* Build relationships and networks and become a "go to" person for help with all CMS Applications

About You
Skills & Experience required
* At least 5 years Legal industry experience - either in a New/emerging Technology Training, Change/Adoption or
Product Management role.
* Significant experience of leading adoption for technology projects
* Significant experience in drafting business communications
* Experience of engaging with all levels of seniority within a professional services firm is a prerequisite
* Demonstrable experience of engaging effectively to increase adoption is a pre-requisite
Personal Characteristics
* Naturally Inquisitive and interested in industry trend/emerging technologies
* Passionate about "making working life easier" for colleagues
* Excellent interpersonal engagement and communication skills
* Looks for innovative ways/tools/channels in which to build engagement
* Able to deal with high levels of complexity and has a "can do", positive attitude
* Able to cope with, and adapt to, fast paced change and the associated ambiguity this can result in from time to
* Focuses upon the needs and requirements of the customer rather than personal preferences
* Establishes priorities, tasks and work schedules in advance and in writing
* Clarifies the responsibilities of self and others, avoiding duplication of activity and wasted effort
* Delivers courteous, prompt service. Always delivers what has been promised to the agreed deadline
* Has the ability to be flexible and adaptable
* Is autonomous and self-directed yet seeks management guidance where necessary
* Is able to multitask without losing sight of execution priorities
Equal Opportunities
At CMS, a next-generation mindset is woven into all we do. We're diverse, supportive and inclusive, embracing our corporate social responsibility and creating a culture of sustainability in which every one of our people, whatever their background, can maximise their potential and thrive. For further information about CMS' diversity initiatives and programmes, please view the Diversity & Inclusion pages on our website.

Please apply online or contact a member of the Talent Acquisition team if you have any questions. For information regarding our competitive range of benefits please visit our Rewards & Benefits page on our website.

Please note that CMS have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.



CMS is a future facing international law firm. With 75 offices in 43 countries and 4,800+ lawyers worldwide, and home to business services colleagues across everything from Information Technology, Human Resources and Innovation to Finance, Diversity & Inclusion and Communications.  The firm’s core purpose is to build rewarding futures for its clients, people and communities.

In a world of ever-accelerating change where technology is increasingly important in the deployment of global strategies, every team at CMS is empowered to operate and innovate in ways that best meet clients’ needs. We encourage ideas from every corner of our business. We are also committed to addressing our own impact on the environment and approach to sustainability, as well as advising clients with their related legal needs.

We strive to spend more time looking at our clients’ world than inwards at ours.  That’s what makes our approach different. Being able to see things from our clients’ perspective means our people are approachable and accessible. And this means we have a genuinely supportive, open culture you won’t find everywhere. 

We take the same approach with our colleagues: we pride ourselves on fostering a workplace where everyone is encouraged to speak up, share ideas, seek advice and where ability and commitment is recognised by rapid progression. 

At CMS, a next-generation mindset is woven into all we do.  We're diverse, supportive and inclusive, embracing our corporate social responsibility and creating a culture of sustainability in which every one of our people, whatever their background, can maximise their potential and thrive.  

Whatever your specialism, and whether you’re a lawyer or a business services professional, a career at CMS gives you huge scope to carve out a brilliant career as you help us, and our clients, to face the future with confidence.

Find Us
+44 (0) 20 7367 3000
Cannon Place
78 Cannon Street
United Kingdom
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