Billing Operations Manager

Employer
Slaughter and May
Location
London (Central), London (Greater)
Salary
Competitive
Closing date
17 Jul 2022

View more

Vacancy Type
Finance, Billing/credit control
Contract Type
Permanent
Experience Level
Manager
Role Classification
Other Professional
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Job Details

Who we are 

Slaughter and May is a leading international law firm, recognised throughout the business community for its exceptional legal service, commercial awareness and commitment to clients. We advise across the spectrum of legal matters including high-profile, ground-breaking and complex transactions, contentious matters and all aspects of risk. We deliver innovative and bespoke solutions to our clients, domestically and internationally. We provide clear legal advice that spans the globe whilst tackling the cultural nuances between jurisdictions. Our lawyers understand how to coordinate and manage matters in the jurisdictions most relevant to our clients. 

We are now offering the opportunity to become part of our dynamic Billing Operations team, which supports our lawyers in providing first-class legal advice to some of the most prestigious and well-known global businesses. 

At Slaughter and May, with over 1,200 partners and staff worldwide, everyone's contribution is valued, and we all enjoy an open, friendly and supportive environment. We have an underlying sense of pride in who we are and what we do, and our inclusive culture gives rise to a unique diversity of thinking, which is critical to our success and helps maintain our position as a true market leader To support our employees in achieving their professional development objectives, we offer an unrivalled variety of learning and development opportunities to everyone, as well as a highly competitive salary and a comprehensive benefits package. In light of the continuing coronavirus pandemic, the firm has evolved a new hybrid approach to working, which sees our people working between their respective remote environments and our prestigious Headquarters at One Bunhill Row, in the heart of the City of London. 

Would you like to join one of the world’s most prestigious law firms? 

We are offering a fantastic opportunity for a professional, engaging individual to join us as a Billing Operations Manager to manage and develop our billing function. 

ROLE OVERVIEW 

We are recruiting for an experienced Billing Operations Manager to join Slaughter and May. 

This role is responsible for delivering a first class billing service to the firm including to our clients, managing and developing the billing function and ensuring we have the right roles and structure in place to meet the needs of the firm today and looking forward. The role will report to the Head of Finance Operations.

KEY RESPONSIBILITIES 

The key responsibilities of this role are set out below and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. 

Strategic focus 

 Design, develop and implement the billing objectives for the firm 

 Streamlining effective billing processes across the firm 

 Manage and control the firm’s client billing (including e-billing), WIP and debt 

 Support pricing decisions and rate negotiations 

 Ensure the partners are receiving responsive and commercially sound financial service 

 Manage, train, and develop a team of cost clerks ensuring they comply with the firm’s accounting policies and procedures 

 Keep abreast of industry trends and developments, through a strong network of external contacts both within and outside the legal sector, and make considered recommendations, as appropriate 

Employee Performance and Engagement 

 Engage and drive a high performing culture across the billing function (cost clerks and executive assistants) 

 Responsible for the completion of the annual performance reviews of direct reports 

 Work with L&D colleagues to review costs development and training to ensure it is fit for purpose and aligned to the firm’s objectives 

 Responsible for the completion of the annual performance reviews of direct reports 

 Developing a succession and progression plan for the costs team to ensure we have a talent pipeline 

 Developing an agile and responsive billing function ensuring teams are resourced effectively to deliver exceptional client service 

 Manage all aspects of the employee life cycle for the costs team, partnering with the HR Advisory team where required 

Management 

 Deliver a high quality billing and collections process to all partners and monitor the effectiveness of client billing and collection processes. Initiate improvements to enhance the quality of service, report regularly on positions and escalate increasing client exposures as appropriate 

 Work collaboratively with the Costs Manager and e-billing Manager to deliver an efficient and effective working capital management process which is consistent with the agreed process design 

 Work collaboratively with the Head of Executive Assistants Manager & Senior Executives Assistants to ensure a consistent level of billing service is provided to the partners 

 Be familiar with all billing rules and be prepared to support and advise cost clerks in the team. Take responsibility for own and team’s compliance with billing rules and other firm policies 

 Support Head of Finance Operations with WIP management & monthly reporting on WIP days 

 Manage the billing write off process and ensure any material amounts are brought to the attention of the Head of Finance Operations 

 Manage unbilled disbursements account balance process and disbursements written off on a monthly basis and investigate any significant movements 

 Ensure team work load is appropriately balanced, monitor team performance and lead monthly team meetings 

 Responsible for billing training for costs and executive assistants 

 Development and engagement of the costs clerks 

 Recruitment of any approved headcount 

 Chair team meetings 

Business Partnering 

 Develop and sustain collaborative business relationships with key stakeholders to become a trusted adviser 

 Provide high quality, proactive advice and guidance to Partners and members of Business Services on the billing function and service 

 Provide strategic management information to the Head of Finance Operations and FD, when required 

 Share best practice with the billing function and work towards a consistent approach, wherever possible 

Innovation 

 Adapt and evolve the billing function in response to market, client and firm requirements 

 Review processes and drive a culture of continuous improvement 

General 

 Work closely with the wider Business Services teams to ensure the billing function is aware 

of developments that may have an impact e.g. new technology rollouts 

 Any other duties that fall within the parameters of this role 

 Work on ad-hoc projects within the Billing Services remit 

 Creating ad hoc presentations, data visualisations and reports for various senior stakeholders. Explaining the key takeaways and answering questions about the underlying data. 

 Undertaking in-depth data analysis on strategic business questions. Writing papers or producing and presenting slide decks explaining the findings and recommending potential actions. 

 Acting as a business partner (the key point of contact between the end users and Technology), ensuring key requirements are correctly interpreted and successfully implemented. 

 Driving internal efficiencies through the automation of existing financial reports and using data analytics to implement operational process improvements. 

 Acquiring a clear understanding of business objectives and interpreting key trends to deliver thoughtful commercial insight. 

 Advocating for the use of data analytics to aid decision-making and efficiencies across the business. 

 Assisting with pricing proposals and analysis. 

CANDIDATE PROFILE // 

Candidates for this position must have: 

Candidates for this position will be expected to have worked, or be working, in a similar role with experience within a professional services environment. We also required candidates to have:

 Experience of working in a similar role within a professional services environment (ideally legal) 

 Client focused – with the ability to adapt approach and service to meet the needs of clients 

 Ability to build strong business relationships with internal and external contacts 

 Resilient to deal with competing demands on a regular basis 

 A confident, proactive individual prepared to take a hands-on approach to managing their workload using their own initiative 

 Comfortable accepting instructions and guidance from different angles 

 Ability to work collaboratively in a team but comfortable working on their own 

 Experience of managing a team of cost clerks 

 Excellent interpersonal and communication skills, written, spoken and presentational, including strong influencing skills 

 Ability to express views clearly and succinctly in a variety of communication settings and styles 

 Excellent proven organisational skills with the ability to multi-task, keep calm under pressure and work to tight deadlines 

 Excellent attention to detail and good use of grammar 

 Proven to handle confidential matters with discretion 

 Experience of working in a diverse team whilst fostering an inclusive team culture 

 High level of professionalism and integrity; displays the highest standard of professional ethics 

Company

Slaughter and May is a leading international law firm recognised throughout the business community for its exceptional legal service, commercial awareness and commitment to clients. We advise on high-profile, ground-breaking and complex transactions and on contentious matters delivering bespoke solutions to clients for over 130 years.

We deliver innovative and bespoke solutions to our clients, domestically and internationally. We provide clear legal advice that spans the globe whilst tackling the cultural nuances between jurisdictions. Our lawyers understand how to coordinate and manage matters in the jurisdictions most relevant to our clients.

Across our four offices in London, Brussels, Beijing and Hong Kong we have 109 partners and over 1300 employees worldwide. We make sure we have the finest lawyers in the market and train them to the highest standards. This means our clients always get advice which is clear, confident and commercial, but also advice which guides and leads them towards a recommended solution. 

We have an underlying sense of pride in who we are and what we do, and our inclusive culture gives rise to a unique diversity of thinking, which is critical to our success and helps maintain our position as a true market leader.

Find Us
Website
Telephone
+44 (0)20 7600 1200
Location
One Bunhill Row
London
EC1Y 8YY
United Kingdom
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