We are looking for a Senior Information Specialist to serve as a primary interface in Scotland for the delivery of Knowledge and Research Services.
CMS is a Future Facing firm. With 79 offices in 45 countries and 5,000+ lawyers worldwide, we combine deep sector understanding with a global overview, giving us the ability not only to see what's coming, but to shape it.
CMS is well equipped to help our clients face the future with confidence. We are driven by technology and readily embrace the possibilities it opens up for developing new and better ways of delivering legal services. Our bold approach to a changing future ensures that we nurture our employees and recruit top talent.
About the Role
To support fee-earners and employees based in Scotland with all Knowledge requirements working with the central Knowledge team as well as the local PSLs.
To promote and raise awareness of Knowledge services and resources to the Scottish communities.
To maintain the hard copy collection in Scotland including regular visits to Glasgow and Aberdeen as required.
― To contribute to the delivery of Knowledge and Research Services via the central Knowledge Help Desk on a rota basis using ServiceNow to ensure all requests are fully documented showing the complete email trail and then delivered back to the client within Service Level Agreements.
― To exploit all available information sources and facilitate user access to relevant content.
― Research using traditional printed materials, commercial electronic sources as well as the internet.
― Providing advice on self-service solutions for simpler enquiries, calling on the resources available via the CMS Compass Knowledge system and intranet.
― Capturing research know-how for future use and contributing to the team knowledge bank WIKI and internal pages on the intranet as appropriate.
― Deliver face to face training in Scotland as well as contribute to the design and delivery of the wider Knowledge training and induction programme for Trainees, New Joiners and Practice Groups to include presentation, guidance and information documentation.
― Delivery of current awareness services to include commercial press alerts delivered via email or dashboards using both the contracted service (Lexis NewsDesk) and other relevant resources both commercial and freely available.
― Procurement and budget work as required.
― Specific projects as required.
An ideal candidate will:
― Consistently deliver high quality services on time with a focus on, responsiveness, client satisfaction, effective client communication and client service orientation.
― Interpersonal skills. Excellent team player.
― Commercial and professional approach.
― Excellent IT skills to include key Microsoft software in particular PowerPoint, Excel (advanced skills desirable - pivot tables, data manipulation) as well as the firm's Document Management System (FileSite / WorkSite/ I-Manage).
― Strong organizational skills. Ability to plan workload and meet deadlines. Ability to prioritise tasks and remain calm when working under pressure in a fast-paced environment. Work efficiently on multiple tasks without direct supervision
― Attention to detail - research output is accurate reflecting original request. Ability to condense and summarise complex information accurately.
― Flexibility - ability to adapt to changed responsibilities and new situations.
― Customer focus
― Communication and listening skills - Recognises different working / communication styles of users and colleagues.
― Creativity - has new, creative and unique ideas. Encourages the creative initiatives of others. Is highly pro-active and focuses on continuous improvement of processes and procedures.
― Self-motivated; works around problems; produces solutions; anticipates and resolves problems before they happen.
― An understanding and awareness of copyright and licensing obligations.
― Minimum of 3-5 years' experience in Information Services is essential, in the legal or professional services sector.
― Significant experience of undertaking research and/or answering enquiries.
― Extensive knowledge and experience of wide range of legal data sources both hard copy and core online (LexisLibrary, LexisPSL, Practical Law, Westlaw UK, Nexis, Lexis NewsDesk).
― Awareness of key company and business research databases (Companies House, BvD Orbis, FT) and an excellent ability to search across publicly available sources, as well as the ability to use and review core internal data sources.
― Experience of delivering training and induction sessions.
― SharePoint and intranet maintenance skills desirable.
A degree or post-graduate qualification in Information and Library Management, or Information Science is essential. Chartered CILIP Status, membership of BIALL or similar desirable
At CMS, a next-generation mindset is woven into all we do. We're diverse, supportive and inclusive, embracing our corporate social responsibility and creating a culture of sustainability in which every one of our people, whatever their background, can maximise their potential and thrive.
For further information about CMS' diversity initiatives and programmes, please click here to view the diversity pages on our website.
Please apply online or contact a member of the Talent Acquisition team if you have any questions. For information regarding our competitive range of benefits please visit our Rewards & Benefits page on our website.
Please note that CMS have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.