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(Senior) Resource Manager Disputes Matrix

London, England
Closing date
26 May 2022

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Vacancy Type
General Management
Contract Type
Experience Level
Role Classification
Other Professional

Job Details

We are seeking to hire an experienced Resource Manager to provide our Disputes teams with work allocation and resource management support with the aim to move to a more structured resource management approach, to better support diversity and inclusion, to enable the management of people, and their performance and development in an increasingly flexible environment, and to encourage greater collaboration across teams and locations. A possibility for a Senior role for the right candidate.

About CMS

CMS is a Future Facing firm. With 79 offices in 45 countries and 5,000+ lawyers worldwide, we combine deep sector understanding with a global overview, giving us the ability not only to see what's coming, but to shape it.

CMS is well equipped to help our clients face the future with confidence. We are driven by technology and readily embrace the possibilities it opens up for developing new and better ways of delivering legal services. Our bold approach to a changing future ensures that we nurture our employees and recruit top talent.

About the Role

The Resource Manager will:
- Be the business services lead for allocating work throughout the different Disputes teams and will make sure there is a fair and equal access to work for fee earners with work allocation based on skills rather than personal relationships which limits unconscious bias.
- Improve career development of our people, giving them access to a wider variety of work which matches their development needs and aspirations, resulting in higher levels of engagement and a higher level of retention.
- Be more readily able to identify training needs/ performance issues and coordinate with Partners/HR/PSLs/L&D to manage this more proactively. This also applies to the identification and management of wellbeing issues.
- Even utilisation across teams / locations resulting in more efficient use of resource and enabling greater cross working across locations/ teams.
- Provides access to improved management information to support decision making in relation to people management at team and practice group level.
- Allows resource management to proactively support the allocation of resources against client rates to optimise profitability.
- Support on the implementation of a new resource management tool and implement any changes required to the structure, process and approach alongside this third-party tool.

Key responsibilities
- Working with the Practice Group Leads (PGLs), Team leads (TLs) and other Partners: Developing an excellent working and trusted relationship with our partners to gain a deep understanding on their practice, pressure points and resourcing needs and keeping this knowledge up-to date.
- Working with Fee earners: Developing an excellent working relationship with the fee earners (counsel, associates, trainees and paralegals) to understand pressure points, capacity, skill sets and skill gaps and assisting with matching the fee earners preferences (where possible) to work that becomes available.
- Working within the Practice Management Team and with other Business Support Services: Work closely with the other resource managers in the firm to develop a global, best practice approach to work allocation practices by sharing guidance and experience.
- Analysis and Reporting: Carry out weekly and monthly work allocation analysis to report on trends, recommendations to smooth utilisation or improve processes where needed and to flag any areas of concern to be addressed.

About You

An ideal candidate will have/will be:
- Prior experience in work allocation or resource management within a legal, professional services or corporate environment is highly advantageous.
- Qualified lawyer or other professional educated to degree level, or relevant experience within the legal/professional services sector.
- Strong commercial acumen and business awareness.
- Outstanding communication and negotiation skills.
- Strong stakeholder management skills and able to build relationships at all levels.
- Strong project management skills.
- Client service focus.
- Strong judgment.
- Proactive, resourceful, takes initiative.
- Excellent written and oral communication.
- Persistence and resilience.
- Able to drive change and transformation, comfortable with ambiguity.
- Persuasive and able to influence senior decision makers.
- Discreet and confidential, able to deal with situations sensitively.
- Experience working with resource management software would be advantageous.
- Competent in Excel.

Equal Opportunities

At CMS, a next-generation mindset is woven into all we do. We're diverse, supportive and inclusive, embracing our corporate social responsibility and creating a culture of sustainability in which every one of our people, whatever their background, can maximise their potential and thrive.

For further information about CMS' diversity initiatives and programmes, please click here to view the diversity pages on our website.

Please apply online or contact a member of the Talent Acquisition team if you have any questions. For information regarding our competitive range of benefits please visit our Rewards & Benefits page on our website.

Please note that CMS have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.



CMS is a future facing international law firm. With 75 offices in 43 countries and 4,800+ lawyers worldwide, and home to business services colleagues across everything from Information Technology, Human Resources and Innovation to Finance, Diversity & Inclusion and Communications.  The firm’s core purpose is to build rewarding futures for its clients, people and communities.

In a world of ever-accelerating change where technology is increasingly important in the deployment of global strategies, every team at CMS is empowered to operate and innovate in ways that best meet clients’ needs. We encourage ideas from every corner of our business. We are also committed to addressing our own impact on the environment and approach to sustainability, as well as advising clients with their related legal needs.

We strive to spend more time looking at our clients’ world than inwards at ours.  That’s what makes our approach different. Being able to see things from our clients’ perspective means our people are approachable and accessible. And this means we have a genuinely supportive, open culture you won’t find everywhere. 

We take the same approach with our colleagues: we pride ourselves on fostering a workplace where everyone is encouraged to speak up, share ideas, seek advice and where ability and commitment is recognised by rapid progression. 

At CMS, a next-generation mindset is woven into all we do.  We're diverse, supportive and inclusive, embracing our corporate social responsibility and creating a culture of sustainability in which every one of our people, whatever their background, can maximise their potential and thrive.  

Whatever your specialism, and whether you’re a lawyer or a business services professional, a career at CMS gives you huge scope to carve out a brilliant career as you help us, and our clients, to face the future with confidence.

Find Us
+44 (0) 20 7367 3000
Cannon Place
78 Cannon Street

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