Technology Trainer

Employer
Ashurst
Location
Glasgow, Glasgow City
Salary
Competitive
Closing date
4 Mar 2022

View more

Vacancy Type
IT, IT training
Contract Type
Permanent
Experience Level
Officer / Analyst / Engineer / Executive / Coordinator
Role Classification
Other Professional
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Job Details

About Ashurst:


Ashurst is a leading global law firm with a history spanning almost 200 years, and clear strategy for our future growth. Our in-depth understanding of our clients and commitment to providing exceptional standards of service have seen us become a trusted adviser to local and global corporates, financial institutions and governments in all areas of commercial law. To find out more please visit here.

In order to comply with regulatory and client requirements, Ashurst will undertake appropriate vetting of staff. When applicants accept a job offer, Ashurst, alongside a specialist provider, will undertake professional verification and background checks. These checks are only undertaken with consent, and in accordance with our legal and regulatory obligations.


Department/Role overview:

To provide comprehensive technology training and support to partners, legal staff, secretarial and support staff in all offices across EMEA/US. To develop and maintain quality training materials.

Main responsibilities:

  • Provide high quality training to new starters and existing staff on an ad hoc, scheduled and rollout basis via a variety of methods including: instructor led, 1-2-1 coaching and remote/online training
  • Provide flexible learning support to all departments, offices and levels that meets predetermined needs and expectations
  • Consistently develop and maintain quality training materials including online resources to support the firm's IT projects and day to day training needs
  • Perform training administration and other ad hoc duties as required
  • Strong client service and team focus
  • Support team projects

Risk and Control: Ensure that all activities and duties are carried out in full compliance with our regulatory requirements and internal policies..

Essential skills and experience:

  •  Experience in an IT training role
  • Ability to learn new courseware and concepts quickly in order to provide training
  • Experience and knowledge of:
  • Practice Management Systems (ideally Elite 3e)
  • Document Management Systems (ideally iManage)
  • Client Relationship Management systems
  • Proven track record of delivering MS Office applications training to an advanced level
  • Ability to design and create training materials with an understanding of instructional design and best practice
  • Previous experience developing eLearning material
  • Knowledge of learning methodologies and learning styles
  • Experience of training needs analysis and evaluation methods
  • Experienced in and able to deliver in a variety of training styles including: instructor led, 1-2-1 coaching and remote/online training
  • Have the credibility, presence and presentation skills to influence at all levels
  • Ability to maintain focus under pressure and to work to deadlines whilst continuing to pay attention to detail
  • Ability to build effective team relationships
  • Excellent verbal and written communication skills
  • Excellent time management, organisation and prioritisation skills
  • Exceptional customer service skills
  • Good analytical skills
  • Due to the global nature of the firm, flexibility in working hours will be required

Desired skills and experience:

  •  Experience working in a law firm will be highly regarded
  •  Experience working in large project teams to deliver training
  •  Knowledge of organisational structure and priorities of professional service firms
  •  Previous experience in designing and delivering remote/online training for multiple locations at a time
  •  E-learning/instructional video creation
  • Have a good understanding and knowledge of Articulate 360

Company

Ashurst is a leading international law firm with world class capability and a prestigious global client base. The firm's in-depth understanding of its clients and commitment to providing exceptional standards of service has seen it become a trusted adviser to local and global corporates, financial institutions and governments on all areas of commercial law. The firm's people are its greatest asset and it brings together lawyers of the highest calibre with the technical knowledge, industry experience and regional know-how to provide the incisive advice clients need.

Ashurst has 25 offices in 15 countries and offers the reach and insight of a global network, combined with the knowledge and understanding of local markets. With 400 partners and 1,200 lawyers working across 10 different time zones, the firm is able to respond to clients wherever and whenever required. As a global team, Ashurst has a reputation for successfully managing large and complex multi-jurisdictional transactions, disputes and projects and delivering outstanding outcomes for clients.

Find Us
Telephone
+44 20 7638 1111
Location
London Fruit & Wool Exchange
1 Duval Square
London
E1 6PW
United Kingdom
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