Technology Trainer
- Employer
- Ashurst
- Location
- London (Central), London (Greater)
- Salary
- Competitive
- Closing date
- 31 Jan 2022
View more
- Vacancy Type
- IT, IT training
- Contract Type
- Permanent
- Experience Level
- Officer / Analyst / Engineer / Executive / Coordinator
- Role Classification
- Other Professional
Job Details
About Ashurst:
Ashurst is a leading global law firm with a history spanning almost 200 years, and clear strategy for our future growth. Our in-depth understanding of our clients and commitment to providing exceptional standards of service have seen us become a trusted adviser to local and global corporates, financial institutions and governments in all areas of commercial law. To find out more please visit here.
In order to comply with regulatory and client requirements, Ashurst will undertake appropriate vetting of staff. When applicants accept a job offer, Ashurst, alongside a specialist provider, will undertake professional verification and background checks. These checks are only undertaken with consent, and in accordance with our legal and regulatory obligations.
Department/Role overview:
To provide comprehensive technology training and support to partners, legal staff, secretarial and support staff in all offices across EMEA/US. To develop and maintain quality training materials.
Main responsibilities:
- Provide high quality training to new starters and existing staff on an ad hoc, scheduled and rollout basis via a variety of methods including: instructor led, 1-2-1 coaching and remote/online training
- Provide flexible learning support to all departments, offices and levels that meets predetermined needs and expectations
- Consistently develop and maintain quality training materials including online resources to support the firm's IT projects and day to day training needs
- Perform training administration and other ad hoc duties as required
- Strong client service and team focus
- Support team projects
Risk and Control: Ensure that all activities and duties are carried out in full compliance with our regulatory requirements and internal policies..
Essential skills and experience:
- Experience in an IT training role
- Ability to learn new courseware and concepts quickly in order to provide training
- Experience and knowledge of:
- Practice Management Systems (ideally Elite 3e)
- Document Management Systems (ideally iManage)
- Client Relationship Management systems
- Proven track record of delivering MS Office applications training to an advanced level
- Ability to design and create training materials with an understanding of instructional design and best practice
- Previous experience developing eLearning material
- Knowledge of learning methodologies and learning styles
- Experience of training needs analysis and evaluation methods
- Experienced in and able to deliver in a variety of training styles including: instructor led, 1-2-1 coaching and remote/online training
- Have the credibility, presence and presentation skills to influence at all levels
- Ability to maintain focus under pressure and to work to deadlines whilst continuing to pay attention to detail
- Ability to build effective team relationships
- Excellent verbal and written communication skills
- Excellent time management, organisation and prioritisation skills
- Exceptional customer service skills
- Good analytical skills
- Due to the global nature of the firm, flexibility in working hours will be required
Desired skills and experience:
- Experience working in a law firm will be highly regarded
- Experience working in large project teams to deliver training
- Knowledge of organisational structure and priorities of professional service firms
- Previous experience in designing and delivering remote/online training for multiple locations at a time
- E-learning/instructional video creation
- Have a good understanding and knowledge of Articulate 360
Company
Ashurst is a leading progressive global law firm with a rich history spanning more than 200 years. We are proud of our history and are future-focused, having expanded into new technologies through our NewLaw division, Ashurst Advance, and our consulting arm. Our in-depth understanding of our clients and commitment to providing excellent standards of service have seen us become a trusted adviser to local and global corporates, financial institutions and governments in all areas of commercial law. To find out more please visit www.ashurst.com
- Telephone
- +44 20 7638 1111
- Location
-
London Fruit & Wool Exchange
1 Duval Square
London
E1 6PW
United Kingdom
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