Resource Manager or Senior Manager - Banking

Employer
Allen & Overy LLP
Location
London (Central), London (Greater)
Salary
Competitive
Closing date
15 Feb 2022

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Vacancy Type
Human Resources, Other specialist roles
Contract Type
Permanent
Experience Level
Senior Manager, Manager
Role Classification
Other Professional
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Job Details

Job description

We currently have a new and exciting opportunity for an experienced work allocation professional to join us as a Resource Manager or Senior Manager for our Banking practice group in London.

In this role, you will play an integral part in implementing and supporting the delivery of work allocation, in order to provide operational excellence. The role will also assist teams in being more agile, providing the right people, on the right matters, at the right time. You will be responsible for the forecasting, planning and day-to-day deployment of lawyers to matters, balancing the needs of the business with the development needs of the individual.

You will have an important role in talent management and liaising with the HR and leadership teams, to discuss individual performance and development. You will also be involved in a range of projects that are designed to improve the efficiency and agility of the firm.

The role will report directly to the COO. This is an exciting opportunity for somebody to bring their expertise and apply it within a firm where the work allocation function is rapidly growing, with the opportunity to shape and establish this role based on their experience.

Role and responsibilities

  • Lead the implementation of the work allocation process across the groups, including conducting one-to-one consultations with  Partners and Associates.
  • Building and proactively maintaining the associated tools required to run the work allocation process
  • Updating capacity information and monitoring utilisation for all fee earners  on a weekly basis and maintaining ad-hoc updates. Highlighting potential under/over utilisation to the practice group. 
  • Deployment of resource to matters balancing commercial and individual needs - optimising work allocation to alleviate high/low utilisation, increase mobility and agility and meet individual preferences and development goals.
  • Championing the use of alternative resources including utilising support at other offices or our Advance Delivery & Solutions offerings such as the Legal Services Centre, Peerpoint, the PMO and Legal Technology.
  • Maintaining information on staff movements between offices, monitoring of joiners, leavers, maternity etc. and holiday tracking.
  • Act as a trusted advisor to the lawyers by understanding client requirements and the wider needs of the business, in order to facilitate effective resourcing decisions.
  • Challenge requests appropriately and manage potential resource escalations, making decisions on conflicting demands as required.
  • Data analysis and reporting of forecasted capacity, utilisation, resource availability, and skill sets.
  • Leading resource management projects and initiatives.
  • Creating a skills matrix for each new joiner and updating every 6 months
  • Liaising with the Belfast office weekly to have an understanding of capacity, as well as building relationships across the network to allow sharing of capacity across global offices.
  • Attend and regularly present at Team and Partner meetings to provide updates on work allocation.
  • Visit other offices as appropriate, to allow relationship building and aid forward planning.

Key requirements

The ideal candidate will have significant proven experience within a work allocation/resource management role or similar, and ideally have experience of working in a professional services or large corporate environment. They could also be a Lawyer looking for a change of career direction.

Knowledge and Skills

  • Understand the team, their needs and priorities for resourcing.
  • Understand the financial implications of the resourcing decisions made.
  • Leads large scale or complex resource allocations liaising with international offices and Advanced Delivery teams as appropriate
  • Commercial and risk focussed with good operational business acumen - the ability to exercise good judgment, knowing when to flag issues and when to deal with them independently.
  • Anticipates resourcing issues and provides solutions ahead of time
  • Ability to influence resource management through presentation of information that is timely and informative.
  • The ability to work under pressure and deliver quality outputs, to tight deadlines, and to communicate competing demands effectively.
  • Excellent project management and organisational skills and the ability to prioritise and manage both the workload of themselves and the team within which they operate.

Stakeholder Management

  • Excellent relationship management and communication skills across all levels of seniority.
  • Become a trusted advisor and point of contact on resourcing matters.
  • Influencing key stakeholders on resource selection and strategic solutions to achieve maximum utilisation and effective skills mix on matters.
  • Be able to build strong working relationships with both the partner group and lawyers (those being deployed as well as those requesting resources) in order to understand their requirements by being well integrated within the offices.
  • Be able to consult with a wide range of stakeholders at different levels to understand their needs and wants.
  • Respond with empathy and understanding to enhance relationships.
  • Be resilient to deal with challenges from people within the business, with good interpersonal and strong influencing skills
  • Experience of conflict resolution, with the ability to manage complex conflicts between numerous parties, drawing on robust negotiation skills to resolve them.
  • Be able to actively manage expectations and escalate issues where necessary.

Technical Expertise

  • Strong IT skills – experience of working with resource management planning software would be advantageous.
  • Advanced Excel skills – experience of working with large volumes of data in Excel and being able to manipulate this to enable effective decision-making and influencing.
  • Ability to use all technology and established tools effectively.
  • Producing, using and analysing management information to make resourcing decisions and recommendations to senior stakeholders

Allen & Overy LLP is committed to being an inclusive employer and we are happy to consider flexible working arrangements.

Additional information - External

Allen & Overy is a leading global law firm operating in over thirty countries. By turning our insight, technology and talent into ground-breaking solutions, we’ve earned our reputation as a firm that leads the industry and opens up new possibilities in law. Our lawyers are leaders in their field – and the same goes for our support teams. Ambitious, driven and open to fresh perspectives, we find new ways to deliver our services and maintain our reputation for excellence, in all that we do.

The nature of law is changing and with that change brings unique opportunities. We are defined by our consistent commitment to creating a collaborative and supportive working culture and investing in your progress. We’re committed to supporting a culture that drives diversity and inclusion. Every day, we’re working hard to create an environment where you feel you can bring your authentic self to work. To be comfortable and confident to be who you are in the workplace. To feel like you belong. We offer rewarding careers that are built around your strengths and designed to ensure you can achieve your personal and professional ambitions. Joining our global team, you’ll discover what collaborating on a global scale really looks like; you’ll learn how to help drive change; and you’ll be at the heart of an organisation that’s defining the future of law. If you’re ready to find a place to thrive: It’s Time.

Company

It’s Time

Allen & Overy is a leading global law firm operating in over thirty countries. By turning our insight, technology and talent into ground-breaking solutions, we’ve earned a place at the forefront of our industry. Our lawyers are leaders in their field – and the same goes for our support teams. Ambitious, driven and open to fresh perspectives, we find innovative new ways to deliver our services and maintain our reputation for excellence, in all that we do.

The nature of law is changing and with that change brings unique opportunities. With our collaborative working culture, flexibility, and a commitment to your progress, we build rewarding careers. By joining our global team, you are supported by colleagues from around the world. If you’re ready for a new challenge, it’s time to seize the opportunity.

Find Us
Website:
Telephone
+44 (0) 20 3088 0000
Location
One Bishops Square
London
E1 6AD
GB
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