CMS is looking for a Billing Services Manager as a key member of the senior finance team, to manage the delivery of the billing services.

About CMS
CMS is a Future Facing firm. With 80 offices in 50 countries and 5,000+ lawyers worldwide, we combine deep sector understanding with a global overview, giving us the ability not only to see what's coming, but to shape it.

CMS is well equipped to help our clients face the future with confidence. We are driven by technology and readily embrace the possibilities it opens up for developing new and better ways of delivering legal services. Our bold approach to a changing future ensures that we nurture our employees and recruit top talent.

About the RoleThe purpose of the role:
* To bring thought leadership in billing services management to develop and execute strategies that reduce the contract to cash cycle while providing valued support to the partnership
* Lead the Billing Admin, Fee charger, Ebilling and Billing teams, aligning each team's objectives with CMS financial targets and metrics
* Manage the teams to ensure work produced is of a consistently high professional standard, focusing on stakeholder and client satisfaction, and effective stakeholder communication and service orientation
* To work with other Finance & Accounting managers to monitor performance, process improvements, co-ordinate resources, facilitate training and development of staff

Responsibilities include:
* Lead the Billing Admin, Fee Charger, Ebilling and Billing teams in their delivery of work of high professional standard.
* Drive consistent delivery against the team's service level agreements and expectations, including accuracy, quality, cost, timeliness, deadlines, effective client communication and client service orientation
* Working collaboratively with the Working Capital Manager to ensure the timely and accurate delivery of billing services
* Working closely with the Billing Team Leads to manage billing as a service, identify areas for improvement and ensure high standards of accuracy and alignment to CMS business requirements
* Ensure compliance with applicable policies, procedures, regulatory and VAT requirements
* As a key member of the finance management team, engage and take ownership of other duties as needed
* Work collaboratively with other managers to set service level agreements and key performance indicators where there are dependencies. Monitor team performance against agreed SLAs and KPIs
* Developing a strong knowledge of regulatory standards and requirements, including Solicitors Accounts Rules

About YouYou will need:
* Proven and relevant experience within a management position within a professional services environment
* Experience in managing teams remotely is essential
* Desirable: Elite 3E or Elite Enterprise, and Paperless Proforma
* Graduate level desirable
* Understanding of the legal industry and its operating model is essential
* Strong leadership and people management
* Flexible, with the ability to multi-task and oversee multiple projects at any given time
* Able to work under time pressure demanded by tight deadlines
* Excellent written and oral communication skills to provide direction to the delivery team as well as key stakeholders
* Ability to manage different stakeholders confidently, diplomatically, and assertively when needed

Equal Opportunities
At CMS, a next-generation mindset is woven into all we do. We're diverse, supportive and inclusive, embracing our corporate social responsibility and creating a culture of sustainability in which every one of our people, whatever their background, can maximise their potential and thrive. For further information about CMS' diversity initiatives and programmes, please view the Diversity & Inclusion pages on our website.

Please apply online or contact a member of the Talent Acquisition team if you have any questions. For information regarding our competitive range of benefits please visit our Rewards & Benefits page on our website.

Please note that CMS have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.