Receptionist

Employer
Slaughter and May
Location
London (Central), London (Greater)
Salary
Competitive
Closing date
19 Dec 2021

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Vacancy Type
Other specialist roles, Facilities Management
Role Classification
Other Professional
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Job Details

Who we are

Slaughter and May is a leading international law firm, recognised throughout the business community for its exceptional legal service, commercial awareness and commitment to clients. We advise across the spectrum of legal matters including high-profile, ground-breaking and complex transactions, contentious matters and all aspects of risk. We deliver innovative and bespoke solutions to our clients, domestically and internationally. We provide clear legal advice that spans the globe whilst tackling the cultural nuances between jurisdictions. Our lawyers understand how to coordinate and manage matters in the jurisdictions most relevant to our clients.

We are now offering the opportunity to become part of our dynamic business services team, which supports our lawyers in providing first-class legal advice to some of the most prestigious and well-known global businesses.

At Slaughter and May, with over 1,300 partners and staff worldwide, everyone's contribution is valued, and we all enjoy an open, friendly and supportive environment. We have an underlying sense of pride in who we are and what we do, and our inclusive culture gives rise to a unique diversity of thinking, which is critical to our success and helps maintain our position as a true market leader. To support our employees in achieving their professional development objectives, we offer an unrivalled variety of learning and development opportunities to everyone, as well as a highly competitive salary and a comprehensive benefits package. In light of the continuing coronavirus pandemic, the firm has evolved a new hybrid approach to working, which sees our people working between their respective remote environments and our prestigious Headquarters at One Bunhill Row, in the heart of the City of London.

Would you like to join one of the world’s most prestigious law firms?

We are offering a fantastic opportunity for a professional, engaging individual to join our London-based Reception team as a Receptionist to assist them with ensuring excellence is being delivered to the business.

ROLE OVERVIEW

We are recruiting a Receptionist to work within the Reception Team, forming part of the wider Business Services function within the Client Facilities department and based at the firm’s Head Office in London.

Client Facilities are responsible for ensuring that the highest quality of service is provided, giving advice and support, and managing the client areas on both the first and ground floor.

The Reception Team are an integral part of the business. They provide an efficient and professional reception service to all clients (internal and external) and maintain and look after the meeting and training rooms. One of the main purposes of this job is to develop strong working and personal relationships built on confidence and confidentiality.

KEY RESPONSIBILITIES

The key responsibilities of this role are set out below – there may be others which are not listed. This role is on a shift pattern Monday to Friday 07.30 - 20.00.

The team are looking for someone to provide an efficient and professional Reception service to all clients (internal and external) whilst ensuring the provision of an exceptionally high level of service

  • Provide a five star Reception service for all internal and external clients.
  • Go the extra mile to ensure the provision of a consistently high standard of support, where necessary, for all clients.
  • To carry out all Reception duties as required including meeting and greeting clients for meetings, dining, seminars, training courses and any other events; liaising with meeting hosts in regards to any special requests they may have to their room and or client.
  • Maintain an accurate Visitors on Premises list, ensuring visitors are checked in and out of the system in time and produce accurate list of pass numbers ensuring an efficient check in process.
  • Carry out additional Reception duties to include management of meeting rooms, document on display rooms, looking after reception brochure display, arranging taxi bookings, organizing swears and affidavits.
  • Carry out regular floor walks to ensure meeting rooms, reception areas, secretarial bays, telephone booths etc. are tidy and presentable as outline in the standards document.
  • Update security appropriately and complete a comprehensive handover.
  • Act as a Fire Warden and assist with any Health and Safety procedures.
  • Ensure that the meeting rooms are looked after effectively and are maintained to the agreed Standards and Operating Procedures manual.
  • Be fully familiar with the room booking system and ensure you keep control of incoming emails outside of room bookings hours and when required during the day.
  • Liaise with AV, catering and housekeeping teams ensuring all equipment and or catering are provided correctly and on time.
  • Assist with the completion of the early and late shift checklist which should form part of the handover.
  • Be responsible for ensuring all messages for clients and staff are forwarded in a timely and professional manner.
  • Ensure at the end of the shift that all reports are processed correctly and efficiently and distributed to the relevant departments.
  • Check all rooms for documents and equipment and lock rooms where necessary.

CANDIDATE PROFILE

Candidates for this position must have:

Candidates for this position will be expected to have worked, or be working, in a similar role within a professional services environment or in a similarly challenging and demanding five star luxury environment.

  • Advanced knowledge of Microsoft Office Packages (in particular Word, Excel and PowerPoint). This role will demand extensive use of these packages and will also require excellent administrative skills and experience.
  • A confident, proactive individual prepared to take a hands-on approach using their own initiative.
  • Ability to communicate effectively (written, spoken and presentational), working well within a team.
  • A willingness to provide feedback, share information and contribute ideas and suggestions as necessary.
  • Excellent interpersonal and communication skills, written, spoken and presentational.
  • Will need to wear a uniform and adhere to the Firm’s grooming guidelines.
  • Excellent attention to detail and good use of grammar.
  • Ability to build strong business relationships with internal and external clients and the resilience to deal with demanding individuals.
  • Active listening skills and demonstrates professionalism in all dealings
  • Flexibility with hours is necessary when the work of the Firm requires it.
  • Comfortable accepting instructions and guidance from different angles.
  • Excellent organisational skills, with the ability to multi-task, keep calm under pressure and work to tight deadlines.
  • Experience of working in a diverse team whilst fostering an inclusive team culture.
  • High level of professionalism and integrity; displays the highest standard of professional ethics.

Company

Slaughter and May is a leading international law firm recognised throughout the business community for its exceptional legal service, commercial awareness and commitment to clients. We advise on high-profile, ground-breaking and complex transactions and on contentious matters delivering bespoke solutions to clients for over 130 years.

We deliver innovative and bespoke solutions to our clients, domestically and internationally. We provide clear legal advice that spans the globe whilst tackling the cultural nuances between jurisdictions. Our lawyers understand how to coordinate and manage matters in the jurisdictions most relevant to our clients.

Across our four offices in London, Brussels, Beijing and Hong Kong we have 109 partners and over 1300 employees worldwide. We make sure we have the finest lawyers in the market and train them to the highest standards. This means our clients always get advice which is clear, confident and commercial, but also advice which guides and leads them towards a recommended solution. 

We have an underlying sense of pride in who we are and what we do, and our inclusive culture gives rise to a unique diversity of thinking, which is critical to our success and helps maintain our position as a true market leader.

Find Us
Website:
Telephone
+44 (0)20 7600 1200
Location
One Bunhill Row
London
EC1Y 8YY
United Kingdom
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