Service Improvement Coordinator

Glasgow, Glasgow City
Closing date
4 Dec 2021

View more

Vacancy Type
Other specialist roles, Process improvement
Role Classification
Other Professional
You need to sign in or create an account to save a job.

Job Details

About Ashurst:

Ashurst is a leading global law firm with a history spanning almost 200 years, and clear strategy for our future growth. Our in-depth understanding of our clients and commitment to providing exceptional standards of service have seen us become a trusted adviser to local and global corporates, financial institutions and governments in all areas of commercial law. To find out more please visit here

In order to comply with regulatory and client requirements, Ashurst will undertake appropriate vetting of staff. When applicants accept a job offer, Ashurst, alongside a specialist provider, will undertake professional verification and background checks. These checks are only undertaken with consent, and in accordance with our legal and regulatory obligations

Business Area: Ashurst Service Central (ASC)

Role:Service Improvement Coordinator

Location: Glasgow

Reporting to: Service Improvement Manager

Hours of work -

37.5 hours per week Monday to Friday, working 8.5 hours a day including an hour for lunch, between the hours of 09:00 -17:30. However, you will be required to work such hours as are necessary to carry out your duties.

Department/Role Overview:

We are looking for a meticulous Service Improvement Coordinator to join our Firm during an exciting period of change. As Service Improvement Coordinator for Ashurst Service Central (ASC), the incumbent will support the development and delivery of our new Continuous Improvement (CI) programme. This crucial role will support the delivery of improvement projects in our global shared service function through coordination of our CI project delivery, change control process, KPI reporting and staff development programmes.

As part of the Service Improvement team, you will collaborate with CI Project Leads, operational staff and stakeholders across Ashurst to accurately track project delivery against Firm strategy and business priorities. The successful candidate will take the lead in implementing best practise approaches for project tracking, reporting and benefits realisation ensuring that accurate data is made accessible and is presented in a meaningful way to operational staff and leadership teams.

Main responsibilities:

  • Coordinate tracking and monitoring of improvement projects to ensure key activities and milestones are met.
  • Assist operational teams with the raising and management of change controls for enhancing services and processes.
  • Assist CI Project Leads to ensure improvement projects are completed on schedule and associated benefits are fully realised.
  • Create and manage meaningful, insightful dashboards to track project delivery using appropriate tools and techniques.
  • Respond to ad-hoc requests for project delivery updates from ASC Leadership, in line with agreed project milestones.
  • Support Service Improvement Managers to create and articulate clear standards for project tracking, reporting and benefits realisation.
  • Liaise with other Project Management Office (PMO) teams in the Firm to share best practices and ensure project delivery is aligned with wider Firm transformation strategy.
  • Employ a diplomatic and tactful approach when liaising with operational staff stakeholders across the Firm.
  •  Risk and Control: Ensure that all activities and duties are carried out in full co mpliance with our regulatory requirements and internal policies.

Essential skills and experience:

  • 3-5 years experience working in a Project Management Office or similar project coordination role.
  • Proficiency across the MS Office Suite (Word, Excel, Visio, PowerPoint).
  • Excellent written and communication skills.
  • Strong team-working skills with the ability to influence and motivate diverse teams to embrace and deliver sustained process improvement.
  • The role involves extensive interactions with various stakeholders and therefore requires a combination of intellect, maturity, strength of character, and an ability to earn respect.
  • Proven organisational and prioritisation skills.
  • Self-motivated and possess demonstrated ability to motivate others to achieve results.
  • Exceptional eye for detail coupled with analytical mind and problem-solving mindset.
  • Adaptable, with the ability to track delivery of multiple, high profile projects.
  • Able to deliver quality outputs at pace.
  • Change agent with strong credibility and influencing skills.
  • Works with and able to challenge senior leaders.

Desired skills and experience

  • Experience of project management and change management methodologies.
  • Experience of working in professional services organisations.
  • Experience of working in customer, shared services or outsource environments.


Ashurst is a leading international law firm with world class capability and a prestigious global client base. The firm's in-depth understanding of its clients and commitment to providing exceptional standards of service has seen it become a trusted adviser to local and global corporates, financial institutions and governments on all areas of commercial law. The firm's people are its greatest asset and it brings together lawyers of the highest calibre with the technical knowledge, industry experience and regional know-how to provide the incisive advice clients need.

Ashurst has 25 offices in 15 countries and offers the reach and insight of a global network, combined with the knowledge and understanding of local markets. With 400 partners and 1,200 lawyers working across 10 different time zones, the firm is able to respond to clients wherever and whenever required. As a global team, Ashurst has a reputation for successfully managing large and complex multi-jurisdictional transactions, disputes and projects and delivering outstanding outcomes for clients.

Find Us
+44 20 7638 1111
London Fruit & Wool Exchange
1 Duval Square
E1 6PW
United Kingdom
You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert