Client Co-ordinator

Newcastle Upon Tyne, Tyne and Wear
05 May 2021
04 Jul 2021
Role Classification
Other Professional
Contract Type

We are a leading Real Estate Disputes Resolution team and one of the largest in the UK, with over 30 solicitors, legal executives and paralegals, supported by a team of excellent secretaries and administrators. Our specialist Leasehold Disputes team (LDT) are a key part of our business and they now have an exciting opportunity for a Client Co-ordinator to join them in our Newcastle office.

What will you be doing?

You'll be a key part of the Leasehold Disputes team taking high volumes of calls mainly from leaseholders but these could also be from other third parties such as the court, solicitors, mortgage companies and agents. During these calls you'll be taking details of any disputes and providing comprehensive and accurate file notes to pass to a case handler in the team who will then deal with the dispute. This is a busy team so everyone works together to ensure that all cases are progressed quickly so you will be asked to return calls, make enquiries and help with administration. A big part of this role will also be to speak with leaseholders and persuade them to pay arrears in full using Sage Pay. You'll be joining a supportive team where you can learn from true leaders in their field and build your experience with access to good quality work.

So what are we looking for?

While you might have a background in law or legal qualifications, we're not necessarily looking for that. What's more important is that you are organised, attentive to detail and able to prioritise tasks to meet key deadlines. You'll need to solve problems and make decisions on files, provide a fast and efficient turnaround of work and maintain an enthusiastic and flexible approach as well as the willingness to use your initiative in order to take responsibility for tasks. This role needs a high standard of organisational skill, the ability to communicate confidently at all levels on the telephone, face to face and through routine correspondence and ultimately deliver a first-class service to our clients. You must also be able to draft standard written communications, have experience using IT software such as Microsoft programmes and be ready to be trained on new systems.

Who are we?

A Top 100 law firm globally and Top 20 law firm in the UK, Womble Bond Dickinson has more than 400 partners and 1,000 lawyers based across 18 US cities and seven UK cities including a significant presence in London. The firm's reach also extends to Europe where it has strategic partnerships with other law firms in Germany and France.

In the UK, Womble Bond Dickinson advises in excess of 40 FTSE 350 companies, many of the largest businesses in the country, government organisations and wealthy individuals. With a focus on eleven key sectors (Energy & Natural Resources; Financial Institutions; Healthcare;  Insurance, Manufacturing;  Real Estate; Retail and Consumer; Transport, Logistics & Infrastructure; Life Sciences & Pharmaceuticals; Technology and Private Wealth) the firm's experience allows it to build strong relationships and deliver an excellent service to clients.

What makes it great to work here?

We continually work hard to create an open culture that sets us apart from other firms. Our culture gives us much more of a human feel, emphasising that we're more than just suits!  We like and make time for each other enabling us to establish professional relationships that become lasting friendships.  In addition, through our D&I practices and programmes we work hard to ensure that difference is visibly valued and welcomed. Visit our D&I page to find out more.

And that's not all, alongside a competitive salary you'll receive a flexible benefits package so you can pick and choose between the benefits that matter most to you.

Next steps

If this sounds like your next career move then please get in touch to find out more. No agencies please, we're an in-house recruitment team!

If this isn't the role for you (or the right time) why not connect with us on LinkedIn or follow us on Twitter and Instagram (@WBD_CareersUK) to keep up to date with all of our opportunities.  We also have a Facebook page (

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