Job description

The Client Relationship Management (CRM) team at Allen & Overy focuses on developing the relationship management approach for the global strategic financial institution and corporate clients. We are currently recruiting for a Client Relationship Manager to join us to focus on the management of bank relationships and on sharing and encouraging best practice in relationship management as the firm rolls out key elements of this approach to local and regional CRM programmes.

Role and responsibilities

As the relationship manager and member of the relationship management team your responsibilities will include:

• Developing a comprehensive understanding of the structure, operations and strategic direction of the clients you manage.
• Building an understanding of how and where the firm can best position itself in relation to these clients.
• Working alongside the Global Relationship Partners to implement retention and targeting initiatives to strengthen the relationship between client and firm. The aim is to progressively increase the client revenue streams or share of wallet and profitability.
• Contributing to the broader firm wide approach to client management.
• Managing the production of client-related business analysis including: client strategy, client structures, revenue and profitability (including gap analysis), relationship mapping, market share, competitor activity, developments in the client's markets and client needs analysis.
• Managing the annual client planning review process for your clients, and updating firm-wide systems accordingly.
• Managing the approach to communication and information flow between key client relationship team members globally.
• Sharing specific panel requirements with Panel Managers to adhere to client engagement terms.
• Supporting in-house Client Audit team to facilitate compliance with client engagement terms and policies including data, IT, social media and marketing.
• Championing our Advanced Delivery & Solutions internally and as appropriate with clients.
• Developing a client listening approach for the client and carrying out client listening activities.
• Cultivating and developing direct client contact with a wide range of job titles.
• Assisting in the development of a secondment strategy and managing the secondees for your clients.
• Working with local and product based business development team members to support on-the-ground targeting programmes and marketing initiatives for your clients.
• Working as a team leader on relationship management priority projects designed to support the development of the firm's client management approach. 
• Contributing to the development of best practice toolkits and training sessions to assist the firm in its roll-out of relationship management best practice.

Key requirements

• Graduate (or equivalent) with relevant marketing qualifications.
• Client relationship management experience in a large professional services organisation.
• Strong knowledge of the financial services sector an advantage, but not necessary.  Interest in developing sector knowledge is important.
• Self-motivated and able to work under pressure, whilst effectively directing junior members of staff.
• Excellent communication skills.
• High attention to detail.
• Business analysis and desk research experience.
• Strong customer service focus.
• Creative thinker.
• An understanding of Panel Tenders and pitching recommendable.
• Experience of change management.

Who we are looking for

A commercial and ambitious individual with a proven track record in a similar professional services environment, driven to work in a high performance business development team at a global law firm where commercial insight, developing strong personal relationships and achieving tangible results are valued and recognised.

Allen & Overy LLP is committed to being an inclusive employer and we are happy to consider flexible working arrangements.

Additional information - External

It’s Time

Allen & Overy is a leading global law firm operating in over thirty countries. By turning our insight, technology and talent into ground-breaking solutions, we’ve earned a place at the forefront of our industry. Our lawyers are leaders in their field – and the same goes for our support teams. Ambitious, driven and open to fresh perspectives, we find innovative new ways to deliver our services and maintain our reputation for excellence, in all that we do.

The nature of law is changing and with that change brings unique opportunities. With our collaborative working culture, flexibility, and a commitment to your progress, we build rewarding careers. By joining our global team, you are supported by colleagues from around the world. If you’re ready for a new challenge, it’s time to seize the opportunity.