Business Analyst (LMS) 12 month FTC

Glasgow, Glasgow City
23 Dec 2020
21 Feb 2021
Role Classification
Other Professional
Contract Type

About Ashurst:

Ashurst is a leading global law firm with a history spanning almost 200 years, and clear strategy for our future growth. Our in-depth understanding of our clients and commitment to providing exceptional standards of service have seen us become a trusted adviser to local and global corporates, financial institutions and governments in all areas of commercial law. To find out more please visit here

In order to comply with regulatory and client requirements, Ashurst will undertake appropriate vetting of staff. When applicants accept a job offer, Ashurst, alongside a specialist provider, will undertake professional verification and background checks. These checks are only undertaken with consent, and in accordance with our legal and regulatory obligations

Business Area – Central Management and Operations

Role: Business Analyst (12 month FTC)

Location: Based at Ashurst’s Glasgow office. Travel to London and some international travel may be required from time to time

Reporting to: Business Analysis Manager

Hours of work - Monday to Friday, 09:00 - 17:30. You may be required to work additional hours to facilitate project implementations. The ability to be flexible and regularly work an earlier shift to allow for some crossover with Australian offices (e.g. - 0700 – 1530) is essential

Department/ Role Overview:

Work as a Business Analyst on a transformation project making organisation changes (including processes and changes to service delivery) which allows the firm to be able to respond to the changing demands of clients, evolving technology and market efficiency drives, and embrace different ways of working.

Main responsibilities:

  • Undertake business analysis work in relation to a specific project looking at transforming our Learning Management System processes and technology globally
  • Lead workshops, interviews, shadowing, etc. with appropriate stakeholders, some of which may be in a different geographical location and/or time zone to yourself
  • Identify stakeholders within the As-Is and To-Be processes to ensure all challenges and requirements are captured and can be verified with the appropriate users
  • Capturing of As-Is processes along with all interfaces, controls, inputs, outputs and costs.
  • Capture and documentation of requirements (business, functional and non-functional, data, etc.) using programme defined templates
  • Development of To Be processes that support centralisation of work into a Shared Service environment where applicable
  • Development of workable To-Be processes that deliver efficiencies, cost savings and global standardisation of working practice
  • Lead meetings and workshops to capture business and functional requirements and verify them with user representatives / stakeholders
  • Support the creation of business procedures and related user documentation, including training materials
  • Close liaison with technology teams to automate processes wherever beneficial to do so
  • Identification of, and close liaison with, stakeholders to understand business needs and challenges
  • Arrange and manage requirement reviews
  • Create visual models to support analysis
  • Identify business solutions
  • Assist with developing and running test programmes in relation to specific systems and projects
  • Prepare clear and concise documentation, and supporting materials in relation to specific projects
  • Work closely with 3rd party suppliers to communicate requirements and deliver solutions
  • Adhere to Ashurst's project methodology

Risk and Control: Ensure that all activities and duties are carried out in full compliance with our regulatory requirements and internal policies.

Essential skills and experience:

  • Extensive experience as a business analyst working on process mapping, streamlining processes, and implementing process efficiencies within a professional services company, ideally a law firm
  • Demonstrable experience of working on complex, large-scale business transformation within a global organisation
  • Strong planner with ability to spot tenuous links and critical process dependencies
  • Organised and able to prioritise diverse workload to meet deadlines within robust project framework
  • Working knowledge of different analysis techniques/methods, including requirements definition and specification
  • Able to work collaboratively and effectively with teams remotely in a global context
  • Demonstrates an ability to quickly understand the key component steps and interfaces within operational business processes and model new processes/procedures
  • Good attention to detail whilst being a logical thinker, clear communicator and possesses strong interpersonal skills
  • Excellent knowledge of business process mapping methodology and disciplines
  • Very proficient in use of MS Office tools (especially Visio, Excel, Word & PowerPoint)
  • Able to liaise and influence senior stakeholders within the firm
  • Tactful and diplomatic when in pressured situations, with ability to challenge and motivate others
  • Excellent communication skills both oral and written, with an ability to bring clarity to an operational environment with complex influencing factors
  • Possesses strong customer mindset and a desire to deliver world-class service outcomes
  • Effective problem solving, planning and decision making skills in a complex environment

Desired skills and experience

  • Preferably, experience of managing business change within a shared services environment with strong focus on standardisation and optimisation
  • Strong understanding of Continuous Improvement and Project Management methodologies (i.e. Lean Six Sigma, Agile, PRINCE)

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