Business Process Improvement Lead

DLA Piper
Leeds, West Yorkshire
23 Dec 2020
21 Feb 2021
Role Classification
Other Professional
Contract Type
Experience Level


We redefine the possible.

DLA Piper is a global law firm with lawyers located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific, positioning us to help clients with their legal needs around the world.

We strive to be the leading global business law firm by delivering quality and value to our clients.

We achieve this through practical and innovative legal solutions that help our clients succeed. We deliver consistent services across our platform of practices and sectors in all matters we undertake.

We are currently looking to hire an experienced Process Improvement Lead to join our established Process Improvement team based in the U.K.

The team are already well established and embedded within the firm, delivering meaningful change management and process projects within the practice groups and on behalf of our clients. 

The Process Improvement Lead will join our Leeds or London office. As part of the wider team, the successful applicant will deploy Lean Six Sigma tools and techniques within one of our practice groups, directly supporting legal teams to develop and implement improvements in line with DLA Piper's business process improvement program. In addition the candidate will oversee and manage a full programme of works around robotic process automation

This is an exciting and hands-on opportunity to join one of the world's leading international law firms to deliver and drive greater client value at the right pricing point.

Experience of change management is essential along with exposure to a broad range of IT tools and systems. The ideal candidate will regularly communicate with internal and external stakeholders. You must be a self-starter who is comfortable dealing with ambiguity and leading change from the front.

In return, DLA Piper International offers a highly competitive salary and benefits package along with a comprehensive training program.

This role will ideally be based in Leeds or London, but the Process Improvement Lead may be expected to travel as and when required as part of their role.


  • Promote the services of the Process Improvement team as well as those of other departments (legal project management, tech, resourcing) as part of a holistic solutions based approach
  • Support DLA Piper's internal and external stakeholders in process improvement project scoping, definition, design and implementation
  • Embed the processes and technology necessary to differentiate us in the marketplace
  • Specifically manage an existing programme of works and project on robotic process automation
  • Ideally have experience of RPA or demonstrable skill managing technical projects and line managing technical teams
  • Document various business processes using VSM and process mapping tools including Visio and manage other teams who are doing this work
  • Produce legal standards documents by working with our professional support lawyers 
  • Facilitate process improvement training at yellow belt level
  • Work with cross-functional teams on scoping, identifying and building value-added solutions backed by sound processes
  • Provide process-driven solutions for identified business needs



  • Looking for a professional with a client-centric attitude, and a proven track record of understanding and exceeding client expectations
  • Driven and able to motivate a wide range of stakeholders, while meeting tight deadlines and measurable objectives for progress
  • Minimum 3 years process improvement experience with a background delivering efficiencies in a FTSE 250 business (Ideally 5+ years)
  • The applicant will have excellent analytical skills, with attention to detail and a focus on delivering results
  • Ideally a background or experience in RPA / robotic process automation
  • IT literacy is essential including Microsoft Excel, Powerpoint, Office; data analytics tools
  • The candidate must have excellent written and verbal communication skills paired with the ability to build rapport with stakeholders at all levels
  • You will ideally have evidence of academic achievement and merit


  • Bachelor's degree required
  • Lean Six Sigma certification is highly desireable for this position (consideration given to Agile, Lean, and other certifications)
  • Ideally Robotic process automation background, training, or certification
  • A legal background is desireable
  • Prince 2 or similar qualification is an advantage but not essential


DLA Piper is a global law firm with lawyers located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific. Our global reach ensures that we can help businesses with their legal needs anywhere in the world. We strive to be the leading global business law firm by delivering quality, service excellence and value to our clients and offering practical and innovative legal solutions to help them succeed. Our clients range from multinational, Global 1000, and Fortune 500 enterprises to emerging companies developing industry-leading technologies, as well as government and public sector bodies.


In everything we do connected with our People, our Clients and our Communities, we live by these values:

  • Be Supportive - we care about others, value diversity and act thoughtfully
  • Be Collaborative - we give, we share and we join in
  • Be Bold - we stand tall and challenge ourselves to think big
  • Be Exceptional - we exceed standards and expectations


At DLA Piper, diversity and inclusion underpins how we live our values and everything we do.  We believe that everyone has a voice, and that everyone’s voice counts. We know that the rich diversity across our firm makes us stronger, more innovative and creative, which helps us to better serve our clients and communities. We are committed to providing an inclusive working environment and culture across our global firm, where everyone can bring their authentic self to work.

Diversity of perspective, thought, background and culture combine to make us the leading global law firm; that’s why we actively seek to build balanced teams. We welcome the unique contribution that you will bring to our firm and actively encourage applications from all talented people – however your talent is packaged, whatever your background or circumstance and regardless of how you identify.

We support anyone with a disability or long term health condition to ensure they have the opportunity to perform at their best. If you have not done so already, please let us know if you require any support so we can make the right adjustments and considerations should they be required.


We recognise that people have responsibilities and interests outside of their career and that as a business, we all benefit from working flexibly. That's why we are open to discussing with candidates the different ways in which we are able 


In the event that we make an offer to you, and where local legislation permits, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and references from previous employers.