HR Knowledge and Content Specialist (FTC)

DLA Piper
London (Central), London (Greater)
11 Nov 2020
10 Jan 2021
Role Classification
Other Professional
Vacancy Type
Human Resources, Generalist
Contract Type


Our ambition, your journey. 

DLA Piper is a global law firm, where innovation and challenging the status quo are the vital spark to how we think and what we do. Together, we create exceptional experiences, outcomes and growth for our clients and people. 

DLA Piper is currently on its transitional journey, embracing change, investing in and driving modern initiatives, including an exciting transformation programme within the HR function - EPIC, therefore we are looking to recruit a well versed HR Knowledge and Content Specialist to join the programme. 

The successful HR Knowledge and Content Specialist will work with HR subject matter experts and other colleagues in HR Operations to create written HR knowledge on the people services and processes delivered by the HR team:

  • Create content and knowledge articles

  • Review and reshape existing content

  • Find ways to illustrate articles with imagery, charts and iconography

All content will need to meet our guidelines and quality standards, as well as the needs of different audiences (personas/roles/jurisdictions), with the over-arching goal of maximising the ability of users to resolve their questions using HR knowledge and without having to access the HR service desk or specialist support.

The knowledge specialist will also be expected to help move HR content into ServiceNow using pre-defined templates and appropriate tagging, as part of an ongoing programme to implement ServiceNow.

The role is initially a 6 months' fixed term contract (alternatively a contract in scope of IR35 via an umbrella company).


  • Create HR knowledge and content to answer customer queries and/or address scenarios by partnering with service/process owners and subject matter experts

  • Create content that is aligned with our guidelines and quality standards, and template requirements

  • Support the HR knowledge management process and strategy from creation through to publishing and retirement

  • Build strong relationships with content owners to ensure a robust review and approval process

  • Liaise with international and regional knowledge teams to gather HR content 

  • Work collaboratively with colleagues, including subject matter experts, to achieve a presentation of content that is technically correct, easy to read and scan, fully leverages ServiceNow’s search capability and responds directly to the needs of different audiences (jurisdictions and roles)

  • Proof-reading and content editing

  • Publish/upload Knowledge on ServiceNow using the required templates and process steps across all knowledge bases

  • Categorise and tag content in a logical way which will make content easily accessible and searchable to ensure maximum use

  • Work within a project environment and work towards project timelines and key milestones


  • HR experience and knowledge of HR processes and policies

  • Experience of working with ServiceNow

  • Ability to work with international and cross-functional teams

  • Strong verbal, written communication and listening skills

  • Experience in digital communications and creation of content in a range of formats for various end user demographics and types

  • Experience of copywriting in a digital format

  • Excellent editing skills

  • Detail orientated for accurate proofing-reading and copy editing

  • Experience of building knowledge bases (desirable)


DLA Piper is a global law firm with lawyers located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific. Our global reach ensures that we can help businesses with their legal needs anywhere in the world. We strive to be the leading global business law firm by delivering quality, service excellence and value to our clients and offering practical and innovative legal solutions to help them succeed. Our clients range from multinational, Global 1000, and Fortune 500 enterprises to emerging companies developing industry-leading technologies, as well as government and public sector bodies.


In everything we do connected with our People, our Clients and our Communities, we live by these values:

  • Be Supportive - we care about others, value diversity and act thoughtfully

  • Be Collaborative - we give, we share and we join in

  • Be Bold - we stand tall and challenge ourselves to think big

  • Be Exceptional - we exceed standards and expectations


At DLA Piper, diversity and inclusion underpins how we live our values and everything we do.  We believe that everyone has a voice, and that everyone’s voice counts. We know that the rich diversity across our firm makes us stronger, more innovative and creative, which helps us to better serve our clients and communities. We are committed to providing an inclusive working environment and culture across our global firm, where everyone can bring their authentic self to work. 

Diversity of perspective, thought, background and culture combine to make us the leading global law firm; that’s why we actively seek to build balanced teams. We welcome the unique contribution that you will bring to our firm and actively encourage applications from all talented people – however your talent is packaged, whatever your background or circumstance and regardless of how you identify.

We support anyone with a disability or long term health condition to ensure they have the opportunity to perform at their best. If you have not done so already, please let us know if you require any support so we can make the right adjustments and considerations should they be required.


We know that people have responsibilities and interests outside of their career and that as a business, we all benefit from working flexibly.  That's why we are open to discussing with candidates the different ways in which we are able to support requests for agile working arrangements.


In the event that we make an offer to you, and where local legislation permits, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and references from previous employers.