IT Training Administrator
Trowers & Hamlins is a City-led, international and national law firm with over 130 partners and 830 staff. With offices across the UK, Middle East and Far East, we provide a full-service integrated offering.
Our clients operate in diverse industry sectors such as construction, transport and infrastructure, banking and financial services, distribution and logistics, education and health, hotels and leisure, defence, engineering and surveying, charities, retail and energy and natural resources. We also act for many high net worth individuals.
We are different and we believe it is our people that make us unique. We expect and respect that you and your talents are too. The truth is we don't prescribe who you are or how you ought to be. It's what you can do that interests us most.
While the work on offer is rewarding and often complex, the qualities we look for are simple. The ability to get on with people from all walks of life, for example. To talk and to listen. To develop the sorts of relationships that mean you win the friendship and loyalty of clients and colleagues alike. In short, to connect. These are the characteristics our people all have in common. They are vital, as is the drive and imagination to use your unique talents to the full. We will help you in this. In fact, we will support you in every way we can.
What you'll be doing
- Assist in the administration of IT training events from initial set-up to making sure that everything runs smoothly.
- Work with colleagues in other UK offices and outside of the UK, taking in to account differing requirements and time zones.
- Manage course bookings, advertise courses, book rooms, schedule delegates, send calendar invites, resolve conflicts, confirm appointments, record attendees and gather feedback.
- Take sole responsibility for maintaining accurate IT training records in the Learning Management System (LMS) and Excel, automating procedures and communications wherever possible.
- Become the LMS expert administrator and use that knowledge to review processes and improve them for increased efficiency and effectiveness.
- Extract training reports and manipulate in Excel using formulae and charts to deliver effective analytics and evaluation metrics.
- Ensure that all internal and external documentation is produced to the highest standard and conforms to the firm's house style.
- Work closely with the IT Training Manager, raising any issues or queries in a timely manner and proposing/providing solutions where possible.
- Become familiar with the concepts of all IT training courses offered in order to give guidance and answer queries on course content.
- Proactively manage the team mailbox, responding to queries and rerouting where necessary (e.g. to support teams).
- Manage the team calendar in Outlook, ensuring it is all kept up-to-date.
- Manage files and resources on iManage Work/FileSite.
- Attend weekly team meetings, providing the team with status updates, progress on projects and reporting on issues such as workload.
- Attend meetings and take relevant notes.
- Lead the drive for quality, ensuring that appropriate standards and procedures are set and maintained.
- Make travel arrangements and hotel bookings for the IT trainers.
- Provide administrative support and undertake other learning administrative duties required by the team.
- Produce monthly training schedules for all offices (in different time zones), distribute to staff and upload on to the Intranet site.
- Become an ambassador for IT Training, promoting take-up of courses and coming up with solutions and ideas for optimising attendance.
- Review content of online training information and update as necessary.
- Ensure training rooms are set up in advance of sessions, courseware and equipment are in place and technology is working, troubleshooting any issues.
- Order consumables and keep supply levels monitored and ensure IT Training display stand is stocked and current.
- Organise social events for the Information Services department.
- Ad hoc projects as required for the IT Training team and Information Services department.
- Become the face of Information Services, providing excellent customer service.
- Welcome new starters on their first day with the firm.
What you'll need
- Must possess the ability to work effectively and collaboratively across interdisciplinary teams to complete tasks to meet team objectives as necessary.
- Solid knowledge of MS Office suite, in particular Outlook and Excel.
- Ability to manage multiple workloads and activities.
- Experience of working with training tools and applications and willingness to learn new technologies.
- Excellent organisational and administrative skills.
- Strong time management and prioritisation skills required to support a busy team at different levels of seniority.
- Ability to operate in a friendly, client-focused, professional and discreet manner at all times.
- Strong team player.
- Flexible and adaptable approach.
- Ability to engage with key stakeholders and deal with people at all levels within the organisation.
- Meticulous attention to detail; always striving for high quality and continuous improvement, with a methodical and logical approach.
- Proactive and positive approach with a “can-do” attitude whilst able to deal with difficult customers assertively but diplomatically.
- Ability to work effectively under pressure.
- Solution-orientated with common sense and ability to use initiative.
- Excellent communication skills - both oral and written – with first-rate grammar and spelling.
- Well-presented and polite with a professional manner; articulate and eloquent.
- Ability to prioritise work effectively and meet deadlines.
- Understand the importance of providing an excellent service to internal clients and building relationships with other essential support services (e.g. Facilities, Reception, Information Services)
- Drive and enthusiasm, plus good humour
- A willingness to learn and an ability to absorb new information quickly.
As part of our firm recruitment policy our candidates are subject to employment screening background checks. These checks include personal details, education and employment history, professional qualifications and credit and criminal checks as appropriate.
Trowers & Hamlins is an equal opportunities employer and values diversity and inclusion. All applications will be considered on merit and the applicant's suitability to meet the requirements of the role and will be treated equally irrespective of Ethnicity, Gender (including Trans and non-binary) Race, Disability, Religion and sexual orientation.