Credit Control Manager
Trowers & Hamlins is a City-led, international and national law firm with over 130 partners and 830 staff. With offices across the UK, Middle East and Far East, we provide a full-service integrated offering.
Our clients operate in diverse industry sectors such as construction, transport and infrastructure, banking and financial services, distribution and logistics, education and health, hotels and leisure, defence, engineering and surveying, charities, retail and energy and natural resources. We also act for many high net worth individuals.
We are different and we believe it is our people that make us unique. We expect and respect that you and your talents are too. The truth is we don't prescribe who you are or how you ought to be. It's what you can do that interests us most.
While the work on offer is rewarding and often complex, the qualities we look for are simple. The ability to get on with people from all walks of life, for example. To talk and to listen. To develop the sorts of relationships that mean you win the friendship and loyalty of clients and colleagues alike. In short, to connect. These are the characteristics our people all have in common. They are vital, as is the drive and imagination to use your unique talents to the full. We will help you in this. In fact, we will support you in every way we can.
Where you'll work
The Finance department is responsible for ensuring proper systems are in place for time recording, billing, client accounting, purchase ledger, payroll and cash management so that accurate and reliable information can be produced. The purpose of this role is to manage the Credit Control team on a day to day basis to ensure prompt collections of outstanding bills as well as providing reporting on lock up to firm management.
What you'll be doing
- Daily management and supervision of the UK and Overseas Credit Control teams.
- Arranging lock up meetings between board members and selected partners, providing all relevant information & reports
- Regular meetings with the credit control team members to review progress and discuss collection plans going forward.
- Liaising with management regarding cash flow and setting monthly collection targets and then monitoring collections throughout the month
- Providing guidance to the team on which areas to target to maximise collection efforts
- Calculation of volume discounts. Production and allocation of resulting credit notes
- Production of quarterly bad debt provision information. Review of all debts more than 6 months old with preparation of comprehensive report detailing the collection position of each invoice.
- Coordinate production of monthly debtors report covering aged debt, lock up by partner, department, team
- Providing clear and correct information to departmental heads and finance & administrations partners on request
- Assistance and guidance to team members and fee earners with VAT and client queries.
- Ongoing review and operation of 3e credit control processes and procedures to ensure it continues to offer an adequate level of assistance to collection team.
- Production of debtor deliverables for statutory audit.
- Providing on request client billing and profitability information
- Dealing with staffing issues as and when they arise
- Assistance to Finance Director and Deputy Finance Director as and when required
What you'll need
- Ability to prioritise work effectively and meet deadlines
- Good communication skills both oral and written
- A strong team player
- A positive and proactive attitude
- An ability to operate autonomously and/or with minimum supervision
- Drive and enthusiasm
- Strong attention to detail with a methodical and logical approach
- 5+ years experience in a similar credit control role (essential)
- Management experience (essential)
- Previous law firm experience (essential)
- Previous experience using Elite 3e practice management system (preferable).
As part of our firm recruitment policy our candidates are subject to employment screening background checks. These checks include personal details, education and employment history, professional qualifications and credit and criminal checks as appropriate.
Trowers & Hamlins is an equal opportunities employer and values diversity and inclusion. All applications will be considered on merit and the applicant's suitability to meet the requirements of the role and will be treated equally irrespective of Ethnicity, Gender (including Trans and non-binary) Race, Disability, Religion and sexual orientation.