THE OPPORTUNITY

The DLA Piper Property and Workplace department provides premises and office services including management and maintenance of the firm's property portfolio and business support services including but not restricted to maintenance, storage, archiving, mail services, logistics, catering, vending, reception, switchboard services, security and switchboard services, cleaning, hospitality and meeting room support, refurbishments, projects and relocations, health and safety compliance.

Reporting to a Property and Workplace Team Leader or Coordinator , the Property and Workplace assistant delivers agreed levels of Property and Workplace services and activities to achieve a high level of client and staff satisfaction.

Please note the hours for this role are Monday to Friday 1pm - 6pm.

MAIN DUTIES AND RESPONSIBILITIES

May include:

• processing of incoming and outgoing mail , parcels, reprographics work and travel tickets

• provide occasional lunch-time support to the Reception Team, or other cover as the business demands

• assisting with raising and issuing of purchase orders and processing invoices for payment or other administration duties

• providing support and cover to other service lines within the Property and Workplace department e.g. reception or Reprographics if required

• meeting room set ups including audio visual equipment

• stationery services including restocking of copier points

• assist with office moves and projects

• liaise with customers as a central point of contact via phone or email to answer queries, provide assistance or log jobs for other services to attend to (e.g. maintenance, vending, cleaning)

• process unreferenced mail

• delivery of heavy items

• provide a first class service to internal and external customers

• the role is physically demanding in nature

ABOUT YOU

Skills and Personal Attributes

• Excellent communication and interpersonal skills

• Polite

• Enthusiastic 'can do' attitude

• Good sense of humour

• Professional even when under pressure

• Confident

• Positive

• Customer service focussed

• Proven ability to work closely with others as part of a team

• Smartly presented

• Good timekeeping and attendance

• Ability to use own initiative

• Able to work as part of a team

• Flexible to ensure a high standard of service delivery

• Willing to take ownership and responsibility for own actions and duties

Qualifications/Competencies

• Experience/Knowledge
  • Prior experience in a similar role is advantageous but not essential

  • Experience in the legal sector is advantageous but not essential

  • Prior experience working in a customer service role

• Literacy (Essential Requirement)

  • The job holder will be required to read, understand and compile emails/letters and read, understand and follow procedures. They will be expected to accurately complete documentation

• Numeracy (Essential Requirement)

  • The job holder must be able to undertake calculations and interpret numerical data

• Problem Solving Ability (Essential Requirement)

  • The job holder is expected to respond promptly and effectively to Property and Workplace queries or problems and resolve them

• Communications (Essential Requirement)

  • Good communication skills, both written and spoken are essential as there will be extensive contact with internal and external clients and suppliers

• Business Systems (Essential Requirement)

  • Good knowledge of Microsoft Office (Word, Excel, Outlook)

• Education (Substantial Requirement)
  • Educated to GCSE standard or equivalent including English and Maths grades A-C
• Versatility (Substantial requirement)
  • The job holder is required to be flexible, resilient and able to work under pressure
  • The majority of priorities are known in advance however timescales are often short. The job holder is expected to manage their own time effectively taking into account short timescales and variable workload. The job holder must be able to react quickly to problems in the local office 

ABOUT US

DLA Piper is a global law firm with lawyers located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific. Our global reach ensures that we can help businesses with their legal needs anywhere in the world. We strive to be the leading global business law firm by delivering quality, service excellence and value to our clients and offering practical and innovative legal solutions to help them succeed. Our clients range from multinational, Global 1000, and Fortune 500 enterprises to emerging companies developing industry-leading technologies, as well as government and public sector bodies.

OUR VALUES

In everything we do connected with our People, our Clients and our Communities, we live by these values:

• Be Supportive - we care about others, value diversity and act thoughtfully

• Be Collaborative - we give, we share and we join in

• Be Bold - we stand tall and challenge ourselves to think big 

• Be Exceptional - we exceed standards and expectations

DIVERSITY AND INCLUSION

At DLA Piper we are working hard to ensure that our talent pool is diverse. For us, diversity isn't just about visible differences, it's the unique blend of talents, skills, experiences and perspectives that makes each of us an individual.

We know it's crucial to have a culture and environment where those differences are genuinely valued and that's why we strive to be a business where everyone can thrive, develop and succeed based on their talent. Our aim is to build an inclusive and supportive culture where all our people feel they belong and can achieve their best.

We support anyone with a disability or long term health condition to ensure they have the opportunity to perform at their best.

If you have not done so already, please let us know if you require any support so we can make the right adjustments and considerations, should they be required.

PRE-ENGAGEMENT SCREENING

In the event that we make an offer to you, and where local legislation permits, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and references from previous employers.