About Ashurst:

Ashurst is a leading global law firm with a history spanning almost 200 years, and clear strategy for our future growth. Our in-depth understanding of our clients and commitment to providing exceptional standards of service have seen us become a trusted adviser to local and global corporates, financial institutions and governments in all areas of commercial law.

Our people are our greatest asset. We bring together lawyers of the highest calibre with the technical knowledge, industry experience and regional know-how to provide the incisive advice our clients need.  How we share our knowledge across our business, and with our clients, is critical in delivering value to our clients.

We currently have 27 offices in 16 countries and a number of referral relationships that enable us to offer the reach and insight of a global network, combined with the knowledge and understanding of local markets. With 420 partners and a further 1,450 lawyers working across 10 different time zones, we are able to respond to our clients wherever and whenever they need us.

Our clients value us for being approachable, astute and commercially minded. As a global team we have a reputation for successfully managing large and complex multi-jurisdictional transactions, disputes and projects, and delivering outstanding outcomes for clients in innovative ways.

Ashurst regards an inclusive and diverse environment as critical to its business success.  Accordingly, the firm encourages applications from candidates representative of all talent pools.  Find out more about our Diversity and Inclusion Strategy on the "About Us" section of our website.     

In order to comply with regulatory and client requirements, Ashurst will undertake appropriate vetting of staff. When applicants accept a job offer, Ashurst, alongside a specialist provider, will undertake professional verification and background checks.  These checks are only undertaken with consent, and in accordance with our legal and regulatory obligations

Job Overview

Business Area -          Local Hub

Role:                           Local Hub/Document Production Team Leader (Evening)

Location:                     London

Reporting to:               Operations Manager

Hours of work -           3.30pm – 11.00pm, Monday - Friday

Department/ Role Overview:

The Local Hub Team Leader is responsible for the delivery of effective and professional business support to the legal teams and business support teams and ensuring the service provided by Document Specialists, Team Assistants, Team Executives and Facilities in the Local Hub and Shared Service Hubs meet the quality and high expectations of stakeholders.

The focus of the role is to lead individuals within the team and continually develop the service provided, ensuring that support is available across practice, office and time zones. 

The Team Leader will report directly to the Operations Manager (OM), and build strong working relationships with stakeholders across the firm, ensuring support is delivered at the appropriate level and aligned to the firm's overall business strategy 

The Team Leader will lead by example and promote quality output, consistency, continual improvement, efficiency and team working.

Main responsibilities:

Team Leadership and Management

• Day to day supervision of the support provided by Document Specialists, Team Executives, Team Assistants and Facilities within the Local Hub; directing tasks through workflow and providing guidance or direction when required to meet SLAs.
• Working closely with the Team Coordinator in the Global Shared Service hub to ensure work is efficiently completed to required deadlines.
• Encourages a team working environment, with fair distribution and allocation of work, and the opportunity to assist with all work varied work tasks provided to all.
• Reviews the work submitted to workflow and takes detailed job briefs: provides users with advice on turnaround, system use, document format etc, negotiating realistic deadlines when required.
• First point of contract for people related issues within the team, escalating to the Operations Manager when necessary.
• Coordinates annual and mid-year performance reviews, probation meetings and regular one to one meetings with the assistance of the Operations Manager: obtaining feedback, holding performance review meetings and setting objectives.
• Involved in the planning for resources, and responsible for dealing informally with issues such as sickness, timekeeping or performance, escalating when necessary.
• Works with the Operations Manager to determine skill requirements and training needs.
• Assisting with the recruitment of and selection of team members and recruitment projects such as the Apprentice Team Assistants, Trainee Team Executives and Work Experience programmes, including involvement in the shortlisting, scheduling, testing, interviewing and selection of candidates.
• Continually assess and review process and system improvements, to ensure the teams are working as efficiently as possible and is committed to fostering a culture of continuous improvement at both at a personal, an individual and an organisational level.
• Keeping accurate records and ensuring adequate cover is arranged for holiday and sickness, including holding individual return to work meetings when required.
• Coordinating the arrival of new team members and arranging on-boarding requirements such buddies, inductions and introductions to the team.

Team Collaboration

• Develops and maintain strong relations with stakeholders across the firm and broad networks in order to encourage use of the Local Hub function.

Change Management

• Assisting with the development and implementation of firm initiatives or change programmes, including initiatives such as workflow design and implementation, workflow updating or process changes.
• Assisting with the reviewing and implementation of ongoing process improvements, working closely with managers to utilise improved technology, best practice or better ways of working.

General

• Provides first level approval for expenses or additional support requirements.
• Ensures firm's policies and procedures are followed.
• Provides assistance with ad hoc tasks and projects as required.

Risk and Control: Ensure that all activities and duties are carried out in full compliance with our regulatory requirements and internal policies.

Essential skills and experience:

• At least three years' experience in managing a support team and demonstrable people management skills within a professional firm.
• Strong departmental knowledge: able to provide sound technical advice or recommendations to stakeholders.
• Exceptional organisational skills, able to plan and prioritise the department's workload through Workflow, adjusting to changing priorities or issues as they arise.
• Excellent communication skills, able to speak and write with clarity and professionalism appropriate to the situation.
• Sound decision making and good judgment which provide for and encourage solutions.
• Leads by example by acting as a role model and encouraging collaboration amongst team, whilst also ensuring high standards are maintained.
• Proactive and always striving to achieve the best from own work as well as the work from the team.
• Able to demonstrate credibility, and confident when negotiating with all levels of stakeholders.
• Excellent attention to detail, and able to provide guidance to others.
• Approachable at all times, including being able to negotiate, influence or demonstrate tolerance when necessary.
• Supportive and promoting of change, has a positive attitude and desire to drive forward new or improved initiatives.
• Responsible and takes ownership of tasks or issues to ensure successful conclusion.
• Able to remain calm and focused during times of peak workload or during difficult situations.
• Able to balance complex issue with strong business awareness.
• Resilient and able to deal calmly with conflict or difficult situations.
• Discrete, diplomatic and completely confidential with personnel and client information.
• Willing to be flexible with time and adjust priorities when necessary to meet the requirements of clients or the business.
• Skilled in in Microsoft Office and other firm's packages.

Our Culture is shaped by our core values of Collaboration, Excellence, Innovation, Integrity and Accountability. They guide how we relate with each other, our clients, our behaviour.