About Ashurst:

Ashurst is a leading global law firm with a history spanning almost 200 years, and clear strategy for our future growth. Our in-depth understanding of our clients and commitment to providing exceptional standards of service have seen us become a trusted adviser to local and global corporates, financial institutions and governments in all areas of commercial law. To find out more please visit here

In order to comply with regulatory and client requirements, Ashurst will undertake appropriate vetting of staff. When applicants accept a job offer, Ashurst, alongside a specialist provider, will undertake professional verification and background checks.  These checks are only undertaken with consent, and in accordance with our legal and regulatory obligations

Business Area – Central Management and Operations

Role: BSR2020 Business Analyst (9 Month Contract)

Location: Based at Ashurst’s Glasgow office.  Travel to London and some international travel may be required from time to time

Reporting to: BSR2020 Lead BA

Hours of work - Monday to Friday, 09:00 - 17:30.  You may be required to work additional hours to facilitate project implementations

Department/ Role Overview:

The BSR2020 programme is a core part of the firm's business plan to help drive performance to 2020, and will enable the firm to build and provide market leading business services.  This includes making organisation changes (including processes and changes to service delivery) which allows the firm to be able to respond to the changing demands of clients, evolving technology and market efficiency drives, and embrace different ways of working.

This role will be working on the People Processes workstream and will include analysis, documentation and streamlining of end to end business processes relating to resourcing working practice and procedures (As-Is and To-Be), focusing on understanding and documenting the As-Is processes, creating the To-Be process documentation, and being part of the project team to transform the way recruitment is conducted globally, from identification of a new vacancy through to acceptance of offer and ending at the onboarding process.

Main responsibilities:

• Capturing of As-Is processes along with all controls, inputs, outputs and costs.
• Development of workable To-Be processes that deliver efficiencies, cost savings and global standardisation of working practice
• Development of To Be processes that support centralisation of work into a Global Delivery Centre and Shared Service where practicable
• Conduct meetings and workshops to capture functional requirements and verifying with user representatives / stakeholders
• Support the creation of business procedures and related user documentation, including training materials
• Close liaison with technology teams to automate processes wherever beneficial to do so
• Identification of, and close liaison with, stakeholders to understand business needs

Risk and Control: Ensure that all activities and duties are carried out in full compliance with our regulatory requirements and internal policies.

Essential skills and experience:

• Extensive experience as a business analyst working on process mapping and streamlining with a proven track record of successfully implementing business process efficiencies within a professional services company, ideally a law firm
• Knowledge of recruitment and resourcing processes
• Demonstrable experience of working on complex, large-scale business transformation
• Demonstrable experience of shared services or global delivery centre transformations
• Background in global organisations and projects with multi-country implementation
• Strong planner with ability to spot tenuous links and dependencies
• Organised and able to prioritise diverse workload and meet deadlines
• Works within a structured transformation and project framework
• Working knowledge of different analysis techniques/methods, including requirements definition and specification
• Able to work collaboratively and effectively with teams remotely in a global context
• Demonstrates an ability to quickly understand the key component steps and interfaces within operational business processes and model new processes/procedures
• Good attention to detail whilst being a logical thinker, clear communicator and possess strong interpersonal skills
• Excellent knowledge of business process mapping methodology and disciplines
• Very proficient in use of MS Office tools (especially Visio, Excel, Word & PowerPoint)
• Able to liaise at a senior level within the firm
• Able to challenge and motivate others
• Tactful and diplomatic when in pressured situations
• Excellent communication skills both oral and written, with an ability to bring clarity to an operational environment with complex influencing factors
• Uses initiative – 'can do' approach
• Client focused

Desired skills and experience

• Preferred, but not required - familiarity with some or all of the following:
• CVMail or other e-recruitment software solutions
• Service Management and workflow systems such as Service Desk + or Cherwell