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IT Business Relationship Manager

Employer
Allen & Overy LLP
Location
London (Central), London (Greater)
Salary
Competitive
Closing date
14 Oct 2019

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Vacancy Type
IT
Contract Type
Permanent
Experience Level
Manager
Role Classification
Other Professional

Job Details

Job description

We are currently recruiting for an IT Business Relationship Manager to join our London office.

The IT Business Relationship Manager (IT BRM) provides the principal link between IT and the legal practice area(s), support department(s) in the Allen & Overy (A&O) London office. The role is involved in communications, IT projects and IT processes for the benefit of the global A&O network. The IT BRM is accountable to these various area(s) for ensuring that they derive the maximum benefit from A&O's IT department and its technology and supporting business change as part of the execution of  new or improved working practices.

All of this is achieved by ensuring that the overall set of services and solutions provided by IT is in accordance with business needs.

Role and responsibilities

The IT BRM is responsible for:

  • Working together with Partners, Fee Earners, the legaltech team and  Support Staff, including their clients, to identify opportunities for providing better services to clients, and increased revenue earning opportunities for A&O. Working with IT to develop products and services to realise these opportunities;
  • Acting as a sounding board for senior stakeholders to discuss options and opportunities for the provision of service improvements;
  • Remaining constantly aware of A&O’s business strategy and strategic drivers, specifically the relevant practice/support department requirements, and supporting the global IT function in the delivery of these;
  • Keeping IT staff aware of the drivers and requirements of the business;
  • Continuously assessing and reviewing the use of IT services within the practice area(s)/department(s)/office(s), identifying any shortfalls and/or opportunities for improvement and (potential) need for new services;
  • Where required, facilitating the delivery of training programmes to encourage more productive use of products and services;
  • Agreeing with IT the delivery of these improved and/or new services and actively supporting their effective introduction; 
  • Working closely with IT Service Management and following their defined processes to resolve any persistent and/or significant problems being experienced with IT services;
  • Working closely with Programmes & Projects Delivery (PPD) and following their defined processes to support the initiation of new work requests, IT Board proposals, benefits reviews, etc;
  • Acting  as the Senior Supplier for the delivery of projects and take an active and role in project governance;
  • Developing and guiding the communications strategy and approach for projects;
  • Working collaboratively with colleagues to introduce new or improved IT services via the appropriate channels and processes;
  • Understanding our advanced delivery strategy and service offering and promoting it to our customer base;
  • Providing support on global initiatives as required and keeping touch with regional IT peers;
  • Maintaining a broad awareness of current technology & business  trends, products and services; and
  • Accepting responsibility, as part of the Duty RM rotas, as the point of escalation for major incidents and executive/managerial decisions on behalf of IT.

Key requirements

  • Display a high degree of business awareness and significant commercial acumen;
  • Demonstrate excellent  communication and influencing skills, including a willingness to probe and ask questions in order to learn more about the partnership and its individual departments;
  • Have proven skills/experience in taking ownership/responsibility for projects and driving these projects forward;
  • A proactive “self-starter” with a proven ability to seek out work and opportunities for business engagement;
  • Maintain a broad knowledge of IT, legaltech, a knack for explaining technology in understandable/"layman" terms, and demonstrate a particular interest in technology, including how it can be applied to realise business opportunities; and
  • Proven skills in managing and completing small to large tasks, including the demonstration of a structured approach in the provision of stakeholder engagement.

Additional information - External

It’s Time

Allen & Overy is a leading global law firm operating in over thirty countries. By turning our insight, technology and talent into ground-breaking solutions, we’ve earned a place at the forefront of our industry. Our lawyers are leaders in their field – and the same goes for our support teams. Ambitious, driven and open to fresh perspectives, we find innovative new ways to deliver our services and maintain our reputation for excellence, in all that we do.

The nature of law is changing and with that change brings unique opportunities. With our collaborative working culture, flexibility, and a commitment to your progress, we build rewarding careers. By joining our global team, you are supported by colleagues from around the world. If you’re ready for a new challenge, it’s time to seize the opportunity.

Company

With over 5,600 people in over 40 offices, Allen & Overy is a business doing work of global significance.

Our success is built on the work of talented and motivated people who thrive in a supportive and collaborative environment, dedicated to delivering an exceptional standard of work for our clients. We’re ambitious and forward-thinking, committed to growing our business and meeting the future head-on. We’re not afraid of change, and we believe in challenging the status quo.

What we do goes beyond delivering an outstanding service. We lead the market by creating new solutions for our clients’ most complex legal and business challenges, helping them grow, innovate and thrive. By thinking creatively and entrepreneurially, we challenge expectations, push boundaries and build for the future. We draw on a world-leading network of expertise and a unique platform – such as our Advanced Delivery services and our network of Peerpoint consultants, to set the highest standards for our industry.

Global coverage in today’s market does not simply mean having offices in important cities around the world. For us, it means combining our global resources and sector expertise to work on matters that cross international boundaries with our culturally and geographically diverse teams. For you, it means that wherever you work, you’ll find a culture of inclusion and support – feeling confident to bring your whole self to work every single day. We have developed a culture in which difference is positively valued, and our people are free to be themselves.  At A&O, you're not only valued for what you do, but for who you are. 

We are in every sense one global team; supportive and collaborative, but also ambitious and driven.  Our capacity to combine these qualities and provide a setting in which our people can thrive is what makes us different.

Company info
Website
Telephone
+44 (0) 20 3088 0000
Location
One Bishops Square
London
E1 6AD
GB

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