IT Network Analyst

London (Central), London (Greater)
20 Aug 2019
19 Oct 2019
Role Classification
Other Professional
Contract Type

This advert is for a day rate contractor

The Team

The Network Analyst is responsible for the support and development of Norton Rose Fulbright LLP’s data and voice infrastructure.  The team is part of our third-line services at Norton Rose Fulbright and as such, can come under considerable pressure to complete tasks to tight time scales.  Ours is a 24 hour a day operation and candidates will need to be flexible and able to work out of hours as required and provide out of hours support as per on-call rota.  As well as working across our UK-based locations, International travel may be required for project delivery.

The Role

The Network Analyst reports to the EMEA Network Manager and is a 6 month contract to backfill the team during heavy project load with the possibility of an extension

The role will involve but is not limited to:

Delivery           [Typically 20%]

  • Deliver solutions in adherence to the EMEA infrastructure delivery programme and conforming to NRF’s project methodology
  • Creation of technical documentation and provision of education/knowledge transfer for IT and Level 1 and 2 teams.
  • In cooperation with the Security team, implement and maintain data security best practices in network and unified communications solutions

 Support           [Typically 80%]

  • Providing 2nd and 3rd line support for the production services by addressing live issues that require a configuration change or which the higher level support teams have been unable to resolve.
  • Building good working relationships with the Service Delivery, infrastructure support and Business Support teams.
  • Maintain appropriate support documentation and ensure training plans are in place with an adequate breadth of knowledge with the team to enable full supportability.
  • Must be a hands on and proactive person who is able to work with minimum supervision
  • Keep abreast of market trends and product capabilities by conducting regular reviews with vendors: Cisco, Microsoft, Riverbed, Polycom
  • Ability to work with and manage 3rd party infrastructure support vendors
  • Any other reasonable duties requested by the EMEA Network Manager.
  • Assist in developing long-term strategies and capacity planning for meeting future network needs.

 Skills and Experience Required 

  • Experience in implementing and supporting routing and switching solutions based on cisco technologies (65xx, 38xx and Nexus platforms) for a global organization
  • Strong technical knowledge of routing and signaling protocols such as BGP, EIGRP, OSPF, SIP
  • Experience of managing a global MPLS WAN along with optimization technology (Riverbed)
  • Knowledge of LAN and WAN prioritisation of voice and video traffic and providing Quality of Service (QoS) for voice and video
  • Experience of firewall architecture and use of Checkpoint, Cisco or similar firewalls.
  • Experience of troubleshooting remote access technologies(Citrix, Cisco Anyconnect VPN)
  • Familiarity of telephony solutions (Cisco Call Manager, Skype for Business, Lync).to provide network level support
  • Extensive experience in the diagnosis and resolution of network issues including packet-level analysis (Wireshark).
  • Knowledge and experience of working internet web proxies and security gateways
  • Assist the Enterprise Architecture team in the design and integration of network solutions.
  • Work with Solution Architects and project teams to ensure understanding of network solutions
  • Perform analysis, diagnosis, and resolution of voice and data problems for end users; recommend and implement corrective solutions.

 Demonstrate experience and competence in the following areas: 

  • 5+ years’ experience working in a similar role
  • Experience in working across separate legal entities with region specific requirements whilst maintaining a global view.
  • Conformance with internal change control processes and other relevant standards and procedures.
  • Being part of the team to deliver and explore additional sources and uses for document management solutions in Norton Rose Fulbright.
  • Must be a team participant who is able to communicate effectively and have a methodical approach to troubleshooting
  • Ability to understand technical concepts and develop solutions within established standards
  • Ability to understand the business processes and commercial concepts to interact with business stakeholders and service providers at a peer level.
  • Aptitude for problem solving, attention to detail and good documentation skills
  • CCNP and CCDP are all preferred qualifications for this role

Similar jobs

Similar jobs