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Application Support Engineer

Employer
Osborne Clarke LLP
Location
Bristol (City Centre), City of Bristol
Salary
Competitive
Closing date
17 Sep 2019

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Job Details

We have a brand new opportunity for someone to join our IT department as an Application Support Engineer. The role is full time, permanent, based in our Bristol office working Monday – Friday 9:00am – 5:00pm.

Osborne Clarke is an international legal practice with over 270 Partners and more than 850 lawyers in 24 locations. Our sector-based approach enables us to help clients tackle the issues they are facing today, and prepare for the ones that they will face tomorrow. And our unique approachable culture is not just an added extra, it’s fundamental to our success.

Our focussed strategy and open culture has been recognised by Roll on Friday following the award of being jointly named their 2018 'Law Firm of the Year'.

The Team

Within IT we have a supportive culture, and believe in encouraging our people to progress in their careers through personal development and training. 

Application Support are integral to the success and growth of the business, through providing support to users within OC; enabling the required business processes needed for the whole firm to be successful.

What you'll do

Reporting to the Application Support Manager, you will provide operational and technical support to the users of business applications within OC. More specifically, you will help to ensure that the business benefits of these applications continue to be achieved throughout their lifetime and that the return on the firm's investments in technology are maximised.

You will also work in collaboration with suppliers, maintainers and with other members of the Global IT team, to ensure the smooth delivery of software services and products to the business. You will also investigate and manage any problems being experienced with live applications through to resolution as efficiently as possible.

 Other key responsibilities include:

  • Be a primary resource for building knowledge through knowledge sharing initiatives, via documentation and knowledge base articles but also through dissemination direct to others across the IT function.
  • Build standing in the Applications Team by playing a full part in team activity, and developing relationships with the wider IT Team in order to fulfil the Applications Support role.
  • Capture and disseminate knowledge across the wider IT function, providing support to more junior members of the function but also to actively promote knowledge sharing initiatives and the development of an ITIL aligned knowledge management system.
  • Assist with project work alongside BAU support duties as assigned.
  • Supporting initiatives and creating service improvements.
  • Actively manage own personal training and development, identifying any suitable development opportunities.
  • Any other duties that may be required to ensure the efficient operation of the Application Support service, including actively assisting colleagues in times of high demand.

What we're looking for

We are looking for a positive, enthusiastic IT professional. You will ideally have a background in a similar role within a law firm; however we are also open to applications from broader professional services backgrounds.

 Also required:

  • Experience of providing advanced support for Enterprise Level Applications, with a strong preference for knowledge of applications focussed on the Legal Sector.
  • Strong time management, organisation and prioritisation skills, with the drive to exceed expectations set as part of a performance managed environment.
  • Strong interpersonal skills including written and oral communication, with the ability to negotiate both with internal customers and external suppliers.
  • High level of customer service skills, quickly and appropriately responding  to requests and ensuring that colleagues and clients are kept up to date on progress
  • Assist in the maintenance of documentation of the tools used to monitor applications.
  • Proactive in terms of application configuration suggestions.
  • Been involved in project based work of major systems both from advisory and also from a technical implementation and rollout perspective operated as a key IT player in various projects.
  • Experience with a mixture of the following systems is preferable:
    • Core desktop and office systems – ideally Microsoft Windows 10 and Microsoft Office 2016
    • Document Management Systems – ideally iManage
    • Incident/helpdesk management systems – e.g. ivanti ServiceDesk
    • Practice Management Systems
    • Contact Relationship Management systems – ideally LexisNexis InterAction
    • Digital Dictation – BigHand
    • Time Recording – e.g. Intapp Time
    • Windows Server versions 2003, 2008R2, 2012, 2016
    • Microsoft SQL Server (and T-SQL) 2005 and above
    • A basic understanding of network systems is also required, including Active Directory, Microsoft Exchange and Remote Desktop Services (RDS

Applications

To submit your application, please click on the link provided.

 

At Osborne Clarke, we are known for our open and inclusive culture. We believe that by investing in the diversity and wellbeing of our people, we create an environment where everyone can thrive to be the best that they can be. This means recognising that our people have lives and commitments outside of work. We have invested in connected working for our people and, where possible, we will accommodate flexible working for all our roles.  

Company

Osborne Clarke LLP is energetic, forward thinking and client focused. Refreshingly unstuffy, this is an open and collaborative environment and we place great emphasis on teamwork rather than traditional hierarchies.

We use our experience, expertise and imagination to give clients tailored, practical, commercial advice that makes a difference to their business. When it comes to giving clients an opinion, we won't sit on the fence.

We know several important industry sectors inside out and we have particular expertise in Digital Business, Energy and Utilities, Financial Services and Real Estate & Infrastructure. Our International reach gives our clients access to global expertise.

Our mix of home-grown talent coupled with our strategic lateral recruitment activity delivers our vision.

Our comprehensive learning and development programme coupled with our competitive benefits package means we attract and retain the best talent. Development of the best talent is at the heart of what we do.

If you've got the drive, talent and imagination to succeed, we'd love to hear from you.

We know where we are going. Join us.

Company info
Website
Telephone
+44(0) 117 917 3000
Location
2 Temple Back East
Temple Quay
Bristol
BS1 6EG
GB

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