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Front of House Technical Support

Employer
DLA Piper
Location
London (Central), London (Greater)
Salary
Competitive
Closing date
17 Sep 2019

Job Details

THE OPPORTUNITY

Help provide a professional facilities service for DLA Piper, be part of a team that creates an exceptional customer service experience for our people and our client's. 

So find out more for being valued for who you are as well as what you do, in a global law firm that commits to you and your career.  

MAIN DUTIES AND RESPONSIBILITIES

  • You'll make this happen as a key team player within the facilities team by:
    • Setting up meeting rooms ensuring the equipment is working correctly for the client
    • Moving items within or between various floors
    • Making aure that all portable equipment including laptops are secured in meeting rooms or locked away when not in use
    • Attend any first fix IT issues and general meeting room IT requests in the client meeting room environment, including setting up Webexs, Vidcon's, Telepresence meetings and addressing connection issues
    • Keep the facilities and meeting rooms tidy at all times
    • Report any maintenance or related problems to the appropriate department
    • Ensure visitors and clients are greeted and dealt with efficiently, especially when addressing any technical issues or problems during a meeting
    • Respond effectively, promptly and reliably to general enquiries from all internal and external contacts
    • Support other members of the facilities team and provide adequate cover in the absence of department staff

ABOUT YOU

  • Prior experience in a Facilities Assistant role would be beneficial
  • Knowledge of AV equipment would be an advantage
  • Excellent written and spoken communication and interpersonal skills
  • Ability to build rapport and trust with both clients and colleagues
  • High attention to detail whilst working in a fast-paced environment
  • Ability to prioritise workload sensibly in order to meet deadlines and commitments to internal colleagues, customers and external clients
  • Ability to use initiative and display flexibility to ensure excellent service
  • Shows willingness to help clients at all times, treating them with care and consideration

The shifts to be covered are 13:00 - 21:00. 

ABOUT US

DLA Piper is a global law firm with lawyers located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific. Our global reach ensures that we can help businesses with their legal needs anywhere in the world. We strive to be the leading global business law firm by delivering quality, service excellence and value to our clients and offering  practical and innovative legal solutions to help them succeed. Our clients range from multinational, Global 1000, and Fortune 500 enterprises to emerging companies developing industry-leading technologies, as well as government and public sector bodies.

OUR VALUES

In everything we do connected with our People, our Clients and our Communities, we live by these values:

  • Be Supportive - we care about others, value diversity and act thoughtfully

  • Be Collaborative - we give, we share and we join in

  • Be Bold - we stand tall and challenge ourselves to think big

  • Be Exceptional - we exceed standards and expectations

DIVERSITY AND INCLUSION

At DLA Piper we are working hard to ensure that our talent pool is diverse. For us, diversity isn't just about visible differences, it's the unique blend of talents, skills, experiences and perspectives that makes each of us an individual.

We know it's crucial to have a culture and environment where those differences are genuinely valued and that's why we strive to be a business where everyone can thrive, develop and succeed based on their talent. Our aim is to build an inclusive and supportive culture where all our people feel they belong and can achieve their best. 

PRE-ENGAGEMENT SCREENING

In the event that we make an offer to you, and where local legislation permits, we may conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and references from previous employers.

Company

DLA Piper is a global law firm with lawyers located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific, positioning us to help clients with their legal needs around the world.

We strive to be the leading global business law firm by delivering quality and value to our clients, and we achieve this through practical and innovative legal solutions that help our clients succeed.

We’re proud to serve an international client base that includes more than half of the Fortune 250 and nearly half of the FTSE 350 companies. We help the world's top companies with their business-critical issues. Many of the deals we work on are complex and challenging – transcending not just practice areas, but borders, languages and legal systems. With offices throughout the Americas, Europe, the Middle East, Africa and Asia Pacific, we represent more clients in a broader range of geographies and practice disciplines than virtually any other law firm in the world. Our lawyers have wide experience in arbitration, banking, competition and trade, as well as corporate crime and corporate finance. We have strong practices in employment, energy, hospitality and leisure, insurance, intellectual property, litigation, mergers and acquisitions and have developed key teams in pensions, private equity, real estate, tax, and technology

As a firm we are committed to diversity and to building an inclusive culture for all of our people, where differences are genuinely valued. For us, diversity isn't just about visible differences, it's the unique blend of talents, skills, experiences and perspectives that makes each of us an individual and we know it's crucial to have a culture and environment where those differences are genuinely valued.

Company info
Website
Telephone
+44 (0)20 7349 0296
Location
160 Aldersgate Street
London
EC1A 4HT
GB

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