Document Production Technician

London (Central), London (Greater)
05 Aug 2019
17 Sep 2019
Role Classification
Other Professional
Contract Type

The Team

The EMEA Document Production (DP) team is responsible for creating, editing and reformatting all documents consistent with the practice's precedents, templates and House Style.  The DP team handles the processing of all copy, audio and scanned work and provides assistance to the London office and offices in EMEA in relation to resolving problem or corrupt documents.

We are currently recruiting for a Document Production Technician to work as part of a highly motivated team to provide a professional, high quality and efficient document production service to the London office and offices in EMEA.

The Role

The Document Production Technicians are required to be proficient in problem solving lengthy and complex documents in the key applications (Word, PowerPoint and Excel).

Our operating hours are 24 hours Monday to Friday and Saturday and Sunday 09:30-18.00.  For this particular vacancy, the Document Production Technician will work the Monday to Friday 09:30-17:30 or 10:30-18:30shift (some flexibility is required).

Specific responsibilities include:

Technical ability

  • To produce and amend lengthy and complex business critical documents with speed and accuracy
  • To format, paginate, number and present documents in Norton Rose Fulbright LLP house style
  • To proofread and check all work for spelling, grammar, formatting, presentation and sense
  • To be a highly knowledgeable user of key software packages (i.e. Word, PowerPoint, Excel, Visio and Outlook) and take responsibility for any training needs to improve relevant skills needed to meet the needs of the business. This includes working towards achieving Microsoft Office Specialist (MOS) qualifications in the key applications
  • To proactively work with other members of the team to make sure relevant documentation is produced to meet internal and external clients' expectations and deadlines

Administrative skills

  • To maintain and update entries on the DP team tracker
  • To take responsibility for logging incoming work in conjunction with other team members
  • To take responsibility for ensuring that each piece of work is correctly saved and accessible by the fee earner, logged and returned to the sender with the appropriate communication
  • To attend and contribute proactively to meetings convened during operational hours
  • To carry out photocopying and scanning as required

Professional skills

  • To be proactive in clarifying instructions from fee earners/manager should they be unclear or if deadlines are not made explicit
  • To respond to internal and external telephone enquiries politely and professionally
  • To support other members of the DP team and to provide cover as and when necessary to make sure that work is completed to a high standard and meets the required deadlines
  • To make sure that there is an effective and efficient handover of work between shifts
  • To carry out any other duties as reasonably requested

General approach

  • To show a positive and 'can-do' approach and interest in the work that the DP team undertakes
  • To show initiative when responding to queries and to actively try and seek solutions to problem documents
  • To proactively share information in relation to document best practice or 'fixes' to document problems, consistent with the team's overall aim for excellence in accuracy and efficiency
  • To support and build working relationships with the team and to actively work for the interests of the whole team
  • To be flexible in meeting the needs of the team and the business - e.g. occasional shift changes (with reasonable notice) to accommodate team meetings, training sessions, support requirements etc
  • Reliability and punctuality are also key to enable the DP team to operate effectively

Skills and Experience Required

  • Established document production experience in a fast paced professional services environment using templates and House Style with exposure to working with lengthy and corrupt documents
  • Excellent accuracy and attention to detail
  • Typing speed of at least 65wpm and proficient in both audio and copy typing
  • Proficient user of Word, PowerPoint, Excel and Visio 2010
  • Experience of working on and problem solving corrupt documents
  • Experience of using Visio, Adobe Pro, DocXTools and OmniPage
  • Experience of working with scanned documents
  • Ability to work under pressure and meet deadlines
  • Pro-active and positive with the ability to build effective working relationships
  • Ability to use initiative and problem solve document queries
  • MOS Word Expert Qualification (additional MOS qualifications PowerPoint, Excel and Outlook beneficial)
  • Shares in the team's goal to provide excellent quality and efficiency of service at all times
  • Strong communication and organisational skills
  • Excellent client care skills
  • An excellent team player
  • Confident, professional and the ability to use own judgement
  • Flexible with the ability to work outside of core hours from time to time as may be required in order to meet client deadlines

At Norton Rose Fulbright we welcome receiving direct candidate applications via our careers page.

If you would like to ask any specific questions beforehand, please contact Barbara Szlajnda at (enquiries only please - we do not accept applications by email)


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