THE OPPORTUNITY   

This role offers a Receptionist an opportunity to grow their career within DLA Piper.   

We need an positive professional with good customer service skills and the ability to multi-task. This is a role for an individual who thrives on dealing with customer queries and providing a helpful and supportive resource at the heart of the businesses interface with our clients.  

Energetic and enthusiastic, you will have the skills, knowledge and attributes to work flexibly and autonomously within our fast moving and changing environment.   

MAIN DUTIES AND RESPONSIBILITIES

You will provide a first class professional and client focussed reception service to internal and external clients and visitors which supports the firm's business needs and vision.

Your remit will include:

• Meeting and greeting to ensure a good first impression of the firm is achieved
• Booking meetings rooms and refreshments via GMRM
• Booking video conference facilities and Webex, Skype meetings
• Dealing with internal and external queries and working closely with secretarial hubs, catering and FOH tech.
• Ensuring meeting rooms are clean and tidy and adequately stocked
• Liaising with colleagues to ensure meals and refreshments arrive on time and that meetings rooms are set up correctly
• Flexible with working hour of -7.00-20.00 on a rotation basis
• Working on the client facing area as well a independently with large volume of emails and queries
• Managing bookings for 50 meeting rooms in the office
• Being able to adjust to a fast pace 5 * client journey

In order to be successful in this role, the candidate needs to be able to show flexibility and eagerness to learn new things as this role is not a standard front facing receptions only, it is a fully comprehensive and diverse, fast paced front of house role.   

ABOUT YOU

• Experience in a reception role or similar
• Excellent customer service and communication skills
• Have the ability to prioritize and multi task
• Familiar with Microsoft office software packages, operating a room booking system and setting up audio visual and IT equipment
• Enthusiastic with a 'can do' attitude and solutions focused approach
• Demonstrates flexibility, initiative and a willingness to take responsibility
• Collaborative approach

ABOUT US           

DLA Piper is a global law firm with lawyers located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific. Our global reach ensures that we can help businesses with their legal needs anywhere in the world.  We strive to be the leading global business law firm by delivering quality, service excellence and value to our clients and offering  practical and innovative legal solutions to help them succeed. Our clients range from multinational, Global 1000, and Fortune 500 enterprises to emerging companies developing industry-leading technologies, as well as government and public sector bodies.       

OUR VALUES   

In everything we do connected with our People, our Clients and our Communities, we live by these values:

• Be Supportive - we care about others, value diversity and act thoughtfully
• Be Collaborative - we give, we share and we join in
• Be Bold - we stand tall and challenge ourselves to think big
• Be Exceptional - we exceed standards and expectations

DIVERSITY AND INCLUSION      

At DLA Piper we are working hard to ensure that our talent pool is diverse. For us, diversity isn't just about visible differences, it's the unique blend of talents, skills, experiences and perspectives that makes each of us an individual.        

We know it's crucial to have a culture and environment where those differences are genuinely valued and that's why we strive to be a business where everyone can thrive, develop and succeed based on their talent.  Our aim is to build an inclusive and supportive culture where all our people feel they belong and can achieve their best.           

PRE-ENGAGEMENT SCREENING    

In the event that we make an offer to you, and where local legislation permits, we may conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and references from previous employers.