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Case Management Administration Manager

Employer
Trowers & Hamlins
Location
Manchester, Greater Manchester
Salary
Competitive
Closing date
12 Feb 2019

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Vacancy Type
Legal Support, IT, Other specialist roles
Contract Type
Permanent
Experience Level
Manager
Role Classification
Other Professional

Job Details

Trowers & Hamlins is a City-led, international and national law firm with over 130 partners and 830 staff. With offices across the UK, Middle East and Far East, we provide a full-service integrated offering.

Our clients operate in diverse industry sectors such as construction, transport and infrastructure, banking and financial services, distribution and logistics, education and health, hotels and leisure, defence, engineering and surveying, charities, retail and energy and natural resources. We also act for many high net worth individuals.

We are different and we believe it is our people that make us unique. We expect and respect that you and your talents are too. The truth is we don't prescribe who you are or how you ought to be. It's what you can do that interests us most.

While the work on offer is rewarding and often complex, the qualities we look for are simple. The ability to get on with people from all walks of life, for example. To talk and to listen. To develop the sorts of relationships that mean you win the friendship and loyalty of clients and colleagues alike. In short, to connect. These are the characteristics our people all have in common. They are vital, as is the drive and imagination to use your unique talents to the full. We will help you in this. In fact, we will support you in every way we can.

Job Summary:

The role is to manage the interface between fee earners, IT/System support staff and the administrative support team using the Case Management System "CMS" to enable fee earners to deliver greater productivity; to develop the CMS to enable to commoditisation of additional work types and to assist the fee earners with development of a strong base from which to pitch for new work and new clients. 

Principal responsibilities:

CMS management

  • Lead the design and development of all aspects of a new case management system
  • Follow a development methodology and test any developments in a controlled, UAT environment before releasing to Live
  • Assist the training team in producing training materials, manuals and user guides
  • Produce reports using the CMS tools in addition to any ad hoc reporting requirements
  • Liaise with other business areas such as; fee earners and IT, to seek to identify and recommend ways to improve the efficiency and performance of the CMS
  • Ensure CMS queries/issues are recorded and resolved
  • Promote user adoption of the CMS within the team and other business areas

Administration management

  • Manage the administrative support team for the Sales and Home Ownership team "SHOT" (7 assistants)
  • Develop the skills of the SHOT Admin team to make best use of the CMS
  • Monitor the day to day performance of members of the SHOT Admin team
  • Provide general administrative support to the SHOT fee earners, including; the co-ordination of document production from CMS and improving the efficiency thereof, client liaison where appropriate, file archiving and retrieval services
  • Liaise with the Office Manager to flex the resources of the SHOT team as required
  • Co-ordinate billing and archiving tasks on transaction completion

Person specification:

Experience and qualifications:

  • Experience of managing a busy administration team
  • Mentoring of a team to improve overall performance and efficiency
  • Excellent organisational and administration skills
  • Driven, proactive and enthusiastic
  • Logical approach to problem solving
  • Analytical capabilities
  • Attention to detail
  • Ability to manage/prioritise multiple tasks/projects
  • Experience of analysing and documenting workflows (essential)
  • Experience of developing Lexis Nexis Visualfiles (or similar eg. ProClaim, SolCase or SOS) (essential).
  • Excellent computer skills:
  • Microsoft Office (essential)
  • Microsoft Access (desirable)
  • SQL (desirable)

Additional Information

As part of our firm recruitment policy our candidates are subject to employment screening background checks. These checks include personal details, education and employment history, professional qualifications and credit and criminal checks as appropriate.

Trowers & Hamlins is an equal opportunities employer and we welcome applications from every sector of the community. All applications will only be considered on merit and the applicant's suitability to meet the requirements of the role.

Company

Trowers & Hamlins is a City-led, international and national law firm with over 130 partners and 830 staff located across the UK, Middle East and Far East, we provide a full-service integrated offering.

Our clients operate in diverse industry sectors such as construction, transport and infrastructure, banking and financial services, distribution and logistics, education and health, hotels and leisure, defence, engineering and surveying, charities, retail and energy and natural resources. We also act for many high net worth individuals.

We are different and we believe it is our people that make us unique. We expect and respect that you and your talents are too. The truth is we don't prescribe who you are or how you ought to be. It's what you can do that interests us most.

While the work on offer is rewarding and often complex, the qualities we look for are simple. The ability to get on with people from all walks of life, for example. To talk and to listen. To develop the sorts of relationships that mean you win the friendship and loyalty of clients and colleagues alike. In short, to connect. These are the characteristics our people all have in common. They are vital, as is the drive and imagination to use your unique talents to the full. We will help you in this. In fact, we will support you in every way we can.

Company info
Website
Telephone
+44 (0)20 7423 8000
Location
3 Bunhill Row
London
EC1Y 8YZ
GB

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