Client Programme Co-ordinator

London (Central), London (Greater)
01 Oct 2018
30 Nov 2018
Role Classification
Other Professional
Contract Type

The firm

Dentons is always looking to invest in the highest-quality talent, recognising that our success is built on the diverse and unique strengths of each of the members of our Firm.

Dentons is the world's largest law firm, delivering quality and value to clients around the globe. Dentons is a leader on the Acritas Global Elite Brand Index, a BTI Client Service 30 Award winner and recognized by prominent business and legal publications for its innovations in client service, including founding Nextlaw Labs and the Nextlaw Global Referral Network. Dentons' polycentric approach and world-class talent challenge the status quo to advance client interests in the communities in which we live and work.

Purpose of role

An exciting new opportunity has arisen within our UK & ME Marketing and Business Development Team to support the development of Dentons' Client Programme, the channel through which the firm coordinates its marketing and business development pipeline to develop firmwide profitable relationships. You will be joining a vibrant and enthusiastic team of professionals tasked with taking the firm's BD efforts to the next level. The ideal candidate will be flexible, proactive and detail-oriented. You will welcome playing a part in supporting a dynamic, fast-paced global business.

This new role will focus on supporting the Marketing & Business Development Director, Senior Partner and Senior Client Development Manager responsible for the strategic direction of the programme across the campaigns and initiatives it delivers.


  • Supporting the Director of Marketing & Business Development, Senior Client Development Manager and the Senior Partner with responsibility for the Client Programme in organising content, attendees, communication administration and planning for Client Programme internal events and meetings.

  • Undertaking research for Client Programme initiatives – including campaigns, key clients and new business prospects.

  • Supporting the adoption of best practice in use of marketing systems and processes across the team and the firm, specifically use of the firm's InterAction CRM system and use/updating of CredsBank, QuoteBank and the firm's forthcoming global credentials database.

  • Supporting business development managers on elements of campaigns and new business initiatives where team capacity requires it, for example preparation of digital marketing materials or project-specific research.

  • Liaising across the department and with the finance team to ensure the timely creation of KPI reports (bid statistics and new meeting generation reports) and other management information.

  • Co-ordinating responses and metrics in relation to global projects/initiatives.

  • Supporting the Director of Marketing & Business Development and the Client Development team on the firm's annual budgeting process and the global strategic planning process.

  • Updating/maintenance of content relating to the team on the Global and UK intranet portal.

  • Co-ordination, organisation and communication of MBD internal team training sessions.

  • Supporting BDMs on their preparation for DPM, the firm's annual global partners' meeting.

  • Supporting the Director of Marketing & Business Development in relation to the firm's annual UKMEA Partners' Away Day.

Required experience, skills and attributes

Technical Skills

  • Excellent writing and editing skills

  • Excellent working knowledge of MS Excel

  • Excellent working knowledge of MS PPT

  • Excellent working knowledge of MS Word

  • Ideally excellent working knowledge of Prezi

  • Ability to comprehend different areas of law and the commercial context of a given BD opportunity

  • Understanding of law firms will be advantageous

Personal Skills / Attributes

  • Superb interpersonal skills

  • Methodical approach to work with a strong focus on accuracy, attention to detail, consistency and quality

  • Strong written and verbal communication skills

  • Understands the need for documentation and well-defined procedures

  • Able to work under pressure to tight project deadlines and can adapt to differing demands, prioritising tasks where appropriate and ensuring complete 'follow through' on operational issues

  • Trustworthy with sensitive and confidential information
  • Able to exhibit a positive attitude and interact positively at all levels within the firm and a good team player

  • Strong problem solving and analytical skills; can clearly explain and present problems and issues to others and contribute to their resolution

  • Can demonstrate initiative and the ability to be proactive, anticipating needs

  • Able to exercise tact and diplomacy

  • Able to make decisions and remain calm whilst under pressure

Language Capabilities

We are a truly global law firm and as such, always welcome hearing from those with foreign language capabilities.

Equal opportunities

Dentons is committed to providing equal opportunities for all. If, as a result of a disability, you believe that there are aspects of the recruitment process or job that you would find more difficult than a non-disabled person, please tell us as soon as possible. We will then be able to discuss with you any reasonable adjustments that could be made to the recruitment process or the job itself.

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