Guest Services Supervisor (Reception)

Plymouth, Devon
13 Feb 2018
28 Mar 2018
Role Classification
Other Professional
Contract Type

We're looking for an experienced Guest Services Supervisor to lead our small Reception team in our Plymouth office.  As Guest Services Supervisor (GSS) you will lead the team in creating a positive first impression and promoting a friendly and approachable environment.  You and your team are the first point of contact for all our clients and visitors to our firm.  This is very important to us.

What will you be doing?

This job will see you guiding the Reception team in Plymouth and working as part of our wider national Guest Services team.  We have two excellent Receptionists already in Plymouth who job share so you'll work with them both through the weeek. You'll have management oversight of the team and work with other Guest Service Supervisors across the country. 

You'll be guided by our Head of Guest Services who is based in our London office.  Day to day you will also be booking and coordinating meeting rooms, accepting and organising couriers, maintaining the visitor's log, ensure accordance with the firm's ISO procedures, take responsibility for ensuring all in-house functions run smoothly and generally supporting the wider office.  In Plymouth you will also have the support of the onsite Facilities Manager and Supervisor together with their team.  

The Firm

Womble Bond Dickinson is a full-service transatlantic law firm, created on 1 November 2017 through the combination of UK firm Bond Dickinson and US firm Womble Carlyle.

A Top 100 law firm globally and Top 20 law firm in the UK, Womble Bond Dickinson has more than 420 partners and 1,000 lawyers based across the US and UK including a significant presence in London. The firm's reach also extends to Europe where it has strategic partnerships with other law firms in Germany and France.

So, what are we looking for?

This is a key client facing role that requires expert communication skills, patience, attentiveness, a calming presence and the ability to thinking on your feet.  It goes without saying that we would like someone who has previous experience of delivering first-class customer service.  This roles gives you the opportunity to interact with people across the office, and it can get very busy so we need you to be able to juggle multiple tasks and organise your workload appropriately.  It would be fantastic if someone could bring experience of working within a corporate reception of a large professional services firm (or a 5 star hotel) but attitude, commitment and a client-focussed approach is far more important to us.

We want you to look after our reception team so we will also need you to have previous team supervisory experience and be able to manage holidays, sickness, and appraisals.

The hours of work will be Monday to Friday, 8.00am to 4.00pm.  As a firm we're very hot on technology and constantly look to upgrade systems so you'll need excellent IT skills.  Again the ability to communicate articulately at all levels, whilst being personal, flexible and pro-active.  We are also looking for a natural 'forward planner', who is highly organised and pays attention to detail.

This is a contract role to cover a maternity leave for 12 months.  Ideally we'd like a 1 month handover so this could be a 13 month contract depending on your availability and start date.

What makes it great to work here?

Our offices are situated on the Hoe with spectacular views of the sea and our reception was refurbished not so long ago (orchids included).  As you will have no doubt seen from our website we are a large forward thinking law firm with even bigger plans for the future.  We invest a lot in our people - it's our people and culture that make it a great place to work.

Next steps….

Sounds like role that you can do? Then we want to hear from you.  Please follow the instructions to make a formal application – just a few contact detail questions and then upload your CV. 

If you have questions about the role please do contact me Sara Casey on 0117 989 6559 (No agencies please we are an in-house recruitment team).    

If this isn't the role for you (or the right time) why not connect with me on LinkedIn or follow us on Twitter (@WBD_CareersUK) to keep up to date with all of our opportunities.  We also have  a Facebook page (