Our Front of House team aim to consistently provide and maintain excellent standards of client care and service in all Front of House areas - 1st Floor Conference Suite, Ground Floor, Gallery & Auditorium, Business Support Centres and Client Dining rooms.

The aim of this department is to provide 'best in class' hospitality & document services to the legal practices, covering a wide range of Hospitality Services (Catering, Front of House, Housekeeping, AV and the Health & Wellbeing Centre) and Document Services (the Bridge, Reprographics, Records, Central Scanning, E-Bibles, Mailroom & Office Assistants). The purpose of this role is to manage the operational client services including Front of House and Reservation functions at Bishops Square; including the Conference Suite, Training Suite, Reception desks, Reservations London, Business Support Centre and support the contracts for the Audio Visual & Multimedia services and visitor management for Sub-tenant teams.

Key relationships

Head of Hospitality Services
FoH Manager
FoH Team Leaders and Supervisors

Role and responsibilities

Candidates will need to be able to work various shifts between 07.30 and 20.00, Monday to Friday*.

Key requirements

• Ensure that all clients and A&O staff including International visitors are dealt with exceptionally high standards of customer service at all times.
• Flexible and mobile approach are essential to work in a number of different areas within Front of House on a rotational basis.
• Maintain a professional corporate image and immaculate presentation at all times.
• Provide administrative support to clients and staff, as required
• Communicate with all team members especially during handovers and when covering breaks
• Be fully familiar with an electronic room booking system and Conference Suite facilities, especially the layout and usage of rooms, in order to meet reservation requests quickly & efficiently on a daily basis

Who we are looking for

• Reception experience gained within a medium-to-large organisation.
• Exceptional interpersonal skills and a friendly and motivated attitude are essential, as is the ability to liaise with staff and clients at all levels.
• Excellent telephone manner and the ability to project a professional and efficient image of the firm at all times.
• Highly computer literate with the ability to learn new systems quickly and work under pressure. Good knowledge of Word, Excel, Outlook and Electronic Reservations Systems advantageous. Typing speed 40+ wpm.
• Flexible and multi-skilled, to match the changing demands of the business.
• Team player and enthusiastic to deliver excellent client care on a daily basis.

Working shift pattern of 7.30am to 3.30pm, 8.00am to 4.00pm, 9.00am to 5.00pm, 10.00am to 6.00pm, 11.00am to -7.00pm and12.00pm to 8.00pm on a weekly rotation.