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Senior Operations Manager

Employer
DLA Piper
Location
Leeds, West Yorkshire
Salary
Competitive
Closing date
27 Mar 2019

View more

Vacancy Type
Human Resources, IT, General Management
Contract Type
Permanent
Experience Level
Manager
Role Classification
Other Professional

Job Details

THE ROLE

We are recruiting a Senior Operations Manager in the newly established Service Operations team within IT, this role will be based in Leeds. 

The IT function is a key part of our business services and operates across International with key hubs in Leeds, Asia and Australia.

The Senior Operations Manager will have strong leadership skills with the ability to delegate effectively to more technical staff whilst maintaining full management control and will use their experience to align operational practices across time zones and regions.

MAIN DUTIES AND RESPONSIBILITIES

  • People Management including performance management, compensation negotiations, disciplinary procedures and mentoring/progession planning

  • Building effective working relationships within teams and coaching them to achieve a high level of performance

  • Collaborating with the IT Leadership Team to plan and implement an employee-oriented culture that emphasises quality, continuous improvement, key employee retention/development and high performance

  • Working alongside other operations and service leaders to promote global consistency and continuity

  • Developing new methods and organisational capabilities (including automation) for the management of systems and services

  • Planning and managing the implementation of processes and procedures, tools and techniques for continuous monitoring and managing the performance of any automated systems and services

  • Accountable for budgeting, estimating, planning and objective setting according to agreed policies

  • Engagement with senior level stakeholders and project teams through change management processes ensuring that the infrastructure is managed to provide agreed levels of service and data integrity

  • Identifiying and managing resources needed for the planning, development, delivery and decommissioning of specified information and communications systems services and products

SKILLS AND ATTRIBUTES

  • Previous experience in operations management with the ability to demonstrate methods, techniques and tools for planning, organising, resourcing, directing, co-ordinating and monitoring ongoing (non-project) activities

  • Proven project management experience from initiation through to implementation

  • Strong communicator able to articulate and translate complex technical solutions into business language in order to inform and 
    influence a business audience

  • Experience in managing others

  • Team player, able to work cross functionally

  • Strong commercial awareness

  • Knowledge of National/International standards and Corporate, Industry & Professional standards associated with IT practices

  • Self manages workload, scopes projects and manages priorities

  • Must be pro-active and solutions driven

THE FIRM

DLA Piper is a global law firm with lawyers located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific. Our global reach ensures that we can help businesses with their legal needs anywhere in the world.  We strive to be the leading global business law firm by delivering quality, service excellence and value to our clients and offering  practical and innovative legal solutions to help them succeed. Our clients range from multinational, Global 1000, and Fortune 500 enterprises to emerging companies developing industry-leading technologies, as well as government and public sector bodies.

OUR VALUES

In everything we do connected with our People, our Clients and our Communities, we live by these values:

Be Supportive - we care about others, value diversity and act thoughtfully

Be Collaborative - we give, we share and we join in

Be Bold - we stand tall and challenge ourselves to think big

Be Exceptional - we exceed standards and expectations

DIVERSITY AND INCLUSION

At DLA Piper we are working hard to ensure that our talent pool is diverse. For us, diversity isn't just about visible differences, it's the unique blend of talents, skills, experiences and perspectives that makes each of us an individual. 

We know it's crucial to have a culture and environment where those differences are genuinely valued and that's why we strive to be a business where everyone can thrive, develop and succeed based on their talent.  Our aim is to build an inclusive and supportive culture where all our people feel they belong and can achieve their best.

AGILE WORKING 

We recognise that people have responsibilities and interests outside of their career and that as a business, we all benefit from working flexibly.  That's why we are open to discussing with candidates the different ways in which we are able to support requests for agile working arrangements.

PRE-ENGAGEMENT SCREENING 

In the event that we make an offer to you, and where local legislation permits, we may conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and references from previous employers.

Company

DLA Piper is a global law firm with lawyers located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific, positioning us to help clients with their legal needs around the world.

We strive to be the leading global business law firm by delivering quality and value to our clients, and we achieve this through practical and innovative legal solutions that help our clients succeed.

We’re proud to serve an international client base that includes more than half of the Fortune 250 and nearly half of the FTSE 350 companies. We help the world's top companies with their business-critical issues. Many of the deals we work on are complex and challenging – transcending not just practice areas, but borders, languages and legal systems. With offices throughout the Americas, Europe, the Middle East, Africa and Asia Pacific, we represent more clients in a broader range of geographies and practice disciplines than virtually any other law firm in the world. Our lawyers have wide experience in arbitration, banking, competition and trade, as well as corporate crime and corporate finance. We have strong practices in employment, energy, hospitality and leisure, insurance, intellectual property, litigation, mergers and acquisitions and have developed key teams in pensions, private equity, real estate, tax, and technology

As a firm we are committed to diversity and to building an inclusive culture for all of our people, where differences are genuinely valued. For us, diversity isn't just about visible differences, it's the unique blend of talents, skills, experiences and perspectives that makes each of us an individual and we know it's crucial to have a culture and environment where those differences are genuinely valued.

Company info
Website
Telephone
+44 (0)20 7349 0296
Location
160 Aldersgate Street
London
EC1A 4HT
GB

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