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Receptionist / Team Assistant - 1 Year FTC

Employer
Trowers & Hamlins
Location
Birmingham, West Midlands
Salary
Competitive
Closing date
6 Mar 2019

Job Details

Trowers & Hamlins is a City-led, international and national law firm with over 130 partners and 830 staff. With offices across the UK, Middle East and Far East, we provide a full-service integrated offering.

Our clients operate in diverse industry sectors such as construction, transport and infrastructure, banking and financial services, distribution and logistics, education and health, hotels and leisure, defence, engineering and surveying, charities, retail and energy and natural resources. We also act for many high net worth individuals.

We are different and we believe it is our people that make us unique. We expect and respect that you and your talents are too. The truth is we don't prescribe who you are or how you ought to be. It's what you can do that interests us most.

While the work on offer is rewarding and often complex, the qualities we look for are simple. The ability to get on with people from all walks of life, for example. To talk and to listen. To develop the sorts of relationships that mean you win the friendship and loyalty of clients and colleagues alike. In short, to connect. These are the characteristics our people all have in common. They are vital, as is the drive and imagination to use your unique talents to the full. We will help you in this. In fact, we will support you in every way we can.

Job Summary

We are looking for an enthusiastic Receptionist/Team Assistant to join our Birmingham office. The ideal candidate will have excellent client service skills and possess good communication skills, both oral and written as well as a positive and proactive attitude.

Reception responsibilities:

  • Answering all incoming telephone calls and re-directing to the appropriate partner or employee
  • Taking accurate, clear telephone messages and passing on to the relevant person in a timely fashion
  • Responsibility for keeping an accurate record of meeting room bookings
  • Ensuring that the necessary catering and presentational facilities are provided for each room booking
  • Ensuring that the meeting room(s) are cleared after use, including tidying the client kitchen facility as required
  • Responsible for setting up telephone and video conference calls
  • Maintaining the Reception area to ensure that it is always smart, professional looking and tidy
  • Assisting with preparation for and running of marketing events at the office, which may require working out of hours from time to time

Team Assistant responsibilities:

  • Working as an integral part of the fee earner support team
  • Exceptional client service skills
  • Filing and file management, including file opening and closing
  • Undertaking money laundering checks, including data input and schedule for future checks
  • Assisting at internal and external seminars
  • Assisting with the billing process and billing drive
  • Producing and engrossing documents
  • Scheduling and compiling bibles of documents
  • Obtaining official copy documents from various local authorities and other third party search providers
  • Using Land Registry Portal and TM Group (online searches services)
  • Administering NHBC applications
  • Filing of deeds, documents, correspondence and other documentation
  • Maintaining filing and document management systems
  • Assisting with the administration of file archiving and retrieval service
  • Scanning, photocopying, printing and filing
  • Ad hoc administrative duties where required
  • Provide support and cover for administrative staff and assist other departments as required
  • Assisting with incoming/outgoing post duties

This list of duties is not exclusive or exhaustive and may be subject to change depending on the needs of the business.

Person specification:

Experience:

  • Good communication skills both oral and written
  • Ability to use initiative
  • A positive and proactive attitude
  • Flexibility and commitment
  • An ability to operate autonomously and/or with minimum supervision
  • Drive and enthusiasm
  • A willingness to learn
  • A self starter
  • Strong attention to detail with a methodical and logical approach
  • Common sense
  • Strong customer focus
  • Good humour
  • Polite with a calm and professional manner
  • Minimum 12 months' experience
  • Good computer skills (including Outlook, Microsoft Word and Excel)
  • Previous office and reception experience (desired)
  • 45 wpm typing

Additional Information

As part of our firm recruitment policy our candidates are subject to employment screening background checks. These checks include personal details, education and employment history, professional qualifications and credit and criminal checks as appropriate.

Trowers & Hamlins is an equal opportunities employer and we welcome applications from every sector of the community. All applications will only be considered on merit and the applicant's suitability to meet the requirements of the role.

 

Company

Trowers & Hamlins is a City-led, international and national law firm with over 130 partners and 830 staff located across the UK, Middle East and Far East, we provide a full-service integrated offering.

Our clients operate in diverse industry sectors such as construction, transport and infrastructure, banking and financial services, distribution and logistics, education and health, hotels and leisure, defence, engineering and surveying, charities, retail and energy and natural resources. We also act for many high net worth individuals.

We are different and we believe it is our people that make us unique. We expect and respect that you and your talents are too. The truth is we don't prescribe who you are or how you ought to be. It's what you can do that interests us most.

While the work on offer is rewarding and often complex, the qualities we look for are simple. The ability to get on with people from all walks of life, for example. To talk and to listen. To develop the sorts of relationships that mean you win the friendship and loyalty of clients and colleagues alike. In short, to connect. These are the characteristics our people all have in common. They are vital, as is the drive and imagination to use your unique talents to the full. We will help you in this. In fact, we will support you in every way we can.

Company info
Website
Telephone
+44 (0)20 7423 8000
Location
3 Bunhill Row
London
EC1Y 8YZ
GB

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