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CRM Team Coordinator (6 month FTC)

Employer
Bird & Bird
Location
London (Central), London (Greater)
Salary
Competitive
Closing date
25 Feb 2019

Job Details

Bird & Bird LLP is an international law firm which supports organisations being changed by technology or the digital world. We combine exceptional legal expertise with deep industry knowledge and refreshingly creative thinking, to help clients achieve their commercial goals.  We have over 1,300 lawyers in 29 offices across Europe, the Middle East, Asia Pacific and North America, as well as close ties with firms in other parts of the world. If you want to find out more, visit www.twobirds.com.

The firm offers excellent prospects for progression and our culture provides all our people with world-class support to achieve their ambitions and goals.

Bird & Bird is committed to maintaining an inclusive work environment and we are an equal opportunities employer. We support an agile working environment and are happy to discuss flexible working.

An exciting opportunity has arisen in our Marketing and Business Development department for a CRM Coordinator on a 6 month fixed term contract.

The successful candidate will take overall responsibility for:

Delivering day-to day CRM administration and processes

  • Manage the joiners and leavers process
  • Manage Subscription Form responses to OnePlace
  • Create and run reports in order to provide analytics for BD/Marketing purposes
  • Set up team meetings as necessary
  • Suggest and create new processes to improve efficiency
  • Ensure clean data is added into OnePlace: identify and rectify the causes, propose training to address User errors.
  • Work with the CRM Executive and Super Users across the business to ensure secretaries are carrying out data cleaning activities (using reporting and analysis). 
  • Providing first level response to user queries
  • Answer first level internal and external calls and resolving / directing queries as appropriate.
  • Manage CRM mailboxes, e.g. crmteam@twobirds.com for external and internal enquiries
  • Advise on OnePlace functionality to enable International MBD to use OnePlace to its full potential, liaising with CRM Executive as necessary
  • Create top tips, checklists and other self-help tools specific to common user scenarios
  • Encourage use of self-help tools and CRM best practice
  • Advise and train on how to use CRM tools (OnePlace, Introhive, Dun & Bradstreet, Vuture) to produce targeted and relevant mailing lists
  • Assist with development and testing of new functionality of CRM system
  • Assisting with training (and promotion) of OnePlace to all usersCollating best practices and success stories for training and comms
  • Provide analysis on most reported queries and reoccurring issues, build and promote a library of FAQs
  • Collate CRM success stories for internal communications
  • Review usage of and update CRM intranet pages as required.

The successful candidate will be a confident, motivated self-starter with a genuine interest and / or academic background in Marketing and Business Development Information Systems in a marketing and business development team. A proven track record of working within a confidential, fast-paced environment and working with databases is essential.

For further details on this role please click on the link below to review the job specification or contact Rachel Boyle, Recruitment Officer, for a confidential discussion about the vacancy.

Company

Bird & Bird is an international law firm with a focus on helping organisations being changed by technology and the digital world. With offices spanning major business hubs worldwide, we specialise in providing expert legal advice to clients across diverse industries. 

We have an uncompromising attitude to collaboration across Bird & Bird. We work together as one firm to deliver exceptional advice in some of the most progressive areas in industry, on an international scale. This is what we’re known for, and this is what sets us apart.

For you, this is an opportunity to work in an inspiring environment where people are passionate about their work – and trusted to deliver. But it’s also a place where you can be yourself. We take pride in having a supportive work environment where people are respected as professionals and individuals – and celebrated for the difference they bring.

At Bird & Bird you will work on deals and projects that are as challenging as they are enjoyable, with people who are not only leaders and experts, but exciting to work with. Whether you’re a lawyer or business professional, you’ll be joining a culture that focuses on bringing out the best in all of us.

Discover what’s possible for you at Bird & Bird.

Company info
Website
Telephone
+44 (0)20 7415 6000
Location
12 New Fetter Lane
London
EC4A 1JP
United Kingdom

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